Without doubt, there are lots of ways to measure the pulse of a business. But if you have employee engagement, customer satisfaction,… — Jack Welch Copy Share Image
I wanted to change the rules of engagement, asking for more- from fewer. I was insisting that we had to have only… — Jack Welch Copy Share Image
There are only three measurements that tell you nearly everything you need to know about your organization's overall performance: employee engagement, customer… — Jack Welch Copy Share Image
No company, small or large, can win over the long run without energized employees who believe in the mission and understand how… — Jack Welch Copy Share Image
When the amount of change externally exceeds the amount of change internally, the end is in sight. — Jack Welch Copy Share
Take lack of candor. ... I'm not talking about boldface lying, but a tendency to withhold information. That behavior is far more common, and… — Jack Welch Copy Share
Failing to differentiate among employees — and holding on to bottom-tier performers — is actually the cruelest form of management there is. — Jack Welch Copy Share
We know where most of the creativity, the innovation, the stuff that drives productivity lies - in the minds of those closest to the… — Jack Welch Copy Share
Simple messages travel faster, simpler designs reach the market faster and the elimination of clutter allows faster decision making. — Jack Welch Copy Share
So every time you think about your work-life balance issue, remember what your boss is thinking about - and that's winning. Your needs may… — Jack Welch Copy Share
Wright is a visionary with a great strategic mind, and he's a strong business leader with outstanding people skills, ... He's a terrific guy… — Jack Welch Copy Share
In order to lead a country or a company, you've got to get everybody on the same page and you've got to be able… — Jack Welch Copy Share
Real communication is an attitude, an environment. It is the most interactive of all processes. It requires countless hours of eyeball to eyeball, back… — Jack Welch Copy Share
No one is doing something in your business - getting a sale, having a key customer, working on an R&D project - doing anything… — Jack Welch Copy Share
Some people have better ideas than others; some are smarter or more experienced or more creative. But everyone should be heard and respected. — Jack Welch Copy Share
Innovation is not a big breakthrough invention every time. Innovation is a constant thing. But if you don't have an innovative company [team], coming… — Jack Welch Copy Share
Shareholder value is a result, not a strategy . . . Your main constituencies are your employees, your customers and your products. — Jack Welch Copy Share
The essence of competitiveness is liberated when we make people believe that what they think and do is important - and then get out… — Jack Welch Copy Share
