So if you're a customer today, the same person who came in to demonstrate the technology for you and helped you architect the solution before you bought it is likely going to be leading the team to help you do… — Sanjay Kumar Copy Share Image
I'm equally comfortable in getting out there and taking a stand when I have to take a stand. — Sanjay Kumar Copy Share
Finally, I have to say that the most surprising aspect has been the speed at which the folks in India adapt to Western practices.… — Sanjay Kumar Copy Share
India has the unique advantages of having the biggest domestic market and this should support IT companies. — Sanjay Kumar Copy Share
Well, if you look back, in almost two and a half years, the biggest change probably was in late 2000 when we decided to… — Sanjay Kumar Copy Share
It didn't make a lot of sense for us to be doing Lotus Notes implementations. — Sanjay Kumar Copy Share
We have believed at CA that consolidation of this industry is something that was required ten years ago. — Sanjay Kumar Copy Share
Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service… — Sanjay Kumar Copy Share
That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers… — Sanjay Kumar Copy Share
Few service industries are designed to be 24x7 in India, and thus there was no 24x7 mentality. — Sanjay Kumar Copy Share
We will announce a new offering, where you can get a CA expert on your PC live, via video, on a range of topics… — Sanjay Kumar Copy Share
Today we're focused on small acquisitions to add technology where necessary. I think it's fair to say we're not out looking for a large… — Sanjay Kumar Copy Share
One, we committed to put about 650 people in the field to focus totally on customer satisfaction. — Sanjay Kumar Copy Share
I'm very comfortable in having a strong team. I'm very comfortable in sharing the limelight with the team. — Sanjay Kumar Copy Share
And I'm comfortable being who I am, so I think a lot of people who take over from a founder worry about how they… — Sanjay Kumar Copy Share
