No one can measure the loss of business that may arise from a defective item that goes out to a customer. — W. Edwards Deming Copy Share Image
The biggest cost of poor quality is when your customer buys it from someone else because they didn't like yours. — W. Edwards Deming Copy Share Image
The customer invents nothing. New products and new services come from the producer. — W. Edwards Deming Copy Share Image
Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and… — W. Edwards Deming Copy Share Image
The aim proposed here for any organization is for everybody to gain - stockholders, employees, suppliers, customers, community, the environment - over… — W. Edwards Deming Copy Share Image
Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them. — W. Edwards Deming Copy Share Image
The moral is that it is necssary to innovate, to predict the needs of the customers, and give him more. He that… — W. Edwards Deming Copy Share Image
Foremost is the principle that the purpose of consumer research is to understand the customer's needs and wishes, and thus design product… — W. Edwards Deming Copy Share Image
Absence of defects does not necessarily build business... Something more is required. — W. Edwards Deming Copy Share
In Japan, a company worker's position is secure. He is retrained for another job if his present job is eliminated by productivity improvement. — W. Edwards Deming Copy Share
It is a mistake to assume that if everybody does his job, it will be all right. The whole system may be in trouble. — W. Edwards Deming Copy Share
The only useful function of a statistician is to make predictions, and thus to provide a basis for action. — W. Edwards Deming Copy Share
Sub-optimization is when everyone is for himself. Optimization is when everyone is working to help the company. — W. Edwards Deming Copy Share
Rational behavior requires theory. Reactive behavior requires only reflex action. — W. Edwards Deming Copy Share
A manager of people needs to understand that all people are different. This is not ranking people. He needs to understand that the performance… — W. Edwards Deming Copy Share
“It is not enough to just do your best or work hard; You must know what to work on.” — W. Edwards Deming Copy Share
Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change. — W. Edwards Deming Copy Share
