Hierarchy is an organization with its face toward the CEO and its ass toward the customer. — Jack Welch Copy Share Image
What Sam Walton did was to go into one of the most mature industries of all and find a way to make… — Jack Welch Copy Share Image
If I had to run a company on three measures, those measures would be customer satisfaction, employee satisfaction and cash flow. — Jack Welch Copy Share Image
No one is doing something in your business - getting a sale, having a key customer, working on an R&D project -… — Jack Welch Copy Share Image
Again, your challenge is not just to improve. It is to break the service paradigm in your industry or market so that… — Jack Welch Copy Share Image
Six Sigma is a quality program that, when all is said and done, improves your customers' experience, lowers your costs, and builds… — Jack Welch Copy Share Image
Shareholder value is a result, not a strategy . . . Your main constituencies are your employees, your customers and your products. — Jack Welch Copy Share Image
There are only two sources of competitive advantage: the ability to learn more about our customers faster than the competition and the… — Jack Welch Copy Share Image
No one can guarantee you a job other than satisfied customers. That's the only thing that works. Nothing creates work other than… — Jack Welch Copy Share Image
Shareholder value is the result of you doing a great job, watching your share price go up, your shareholders win, and dividends… — Jack Welch Copy Share Image
There are only three measurements that tell you nearly everything you need to know about your organization's overall performance: employee engagement, customer… — Jack Welch Copy Share Image
Too often we measure everything and understand nothing. The three most important things you need to measure in a business are customer… — Jack Welch Copy Share Image
Without doubt, there are lots of ways to measure the pulse of a business. But if you have employee engagement, customer satisfaction,… — Jack Welch Copy Share Image
When the amount of change externally exceeds the amount of change internally, the end is in sight. — Jack Welch Copy Share
Take lack of candor. ... I'm not talking about boldface lying, but a tendency to withhold information. That behavior is far more common, and… — Jack Welch Copy Share
Failing to differentiate among employees — and holding on to bottom-tier performers — is actually the cruelest form of management there is. — Jack Welch Copy Share
We know where most of the creativity, the innovation, the stuff that drives productivity lies - in the minds of those closest to the… — Jack Welch Copy Share
Simple messages travel faster, simpler designs reach the market faster and the elimination of clutter allows faster decision making. — Jack Welch Copy Share
So every time you think about your work-life balance issue, remember what your boss is thinking about - and that's winning. Your needs may… — Jack Welch Copy Share
Wright is a visionary with a great strategic mind, and he's a strong business leader with outstanding people skills, ... He's a terrific guy… — Jack Welch Copy Share
In order to lead a country or a company, you've got to get everybody on the same page and you've got to be able… — Jack Welch Copy Share
Real communication is an attitude, an environment. It is the most interactive of all processes. It requires countless hours of eyeball to eyeball, back… — Jack Welch Copy Share
No one is doing something in your business - getting a sale, having a key customer, working on an R&D project - doing anything… — Jack Welch Copy Share
Some people have better ideas than others; some are smarter or more experienced or more creative. But everyone should be heard and respected. — Jack Welch Copy Share
Innovation is not a big breakthrough invention every time. Innovation is a constant thing. But if you don't have an innovative company [team], coming… — Jack Welch Copy Share
Shareholder value is a result, not a strategy . . . Your main constituencies are your employees, your customers and your products. — Jack Welch Copy Share
The essence of competitiveness is liberated when we make people believe that what they think and do is important - and then get out… — Jack Welch Copy Share
