Let your customers say, 'Well, here I am,' while you say, 'There you are!'. — Ron Kaufman Copy Share Image
If customers say you're just 'all right', you've not done enough, you've failed to delight. — Ron Kaufman Copy Share Image
Convince people and you win their minds. Inspire people and you win their hearts. — Ron Kaufman Copy Share
Good customers want good quality service. Great customers want it even more. — Ron Kaufman Copy Share
Acting after being asked is compliance. Acting without being asked is kindness. — Ron Kaufman Copy Share
Sometimes we become so expert in our own domain, we forget that customers may be less familiar. — Ron Kaufman Copy Share
