What's crucial in a High Street store is a compelling reason for people to shop there. Shops must offer excellent customer service - and 'theatre' is a must. — Theo Paphitis Copy Share Image
Great customer service does not come by chance. It is the result of training and ensuring there are enough assistants to serve the customers. — Theo Paphitis Copy Share Image
The Internet means everything to everybody and it's growing by the day. You can't survive as a business, especially a small business, without having… — Theo Paphitis Copy Share
I didn't have a great childhood, and neither did Debbie, my wife, so we both try to give the kids not only the material… — Theo Paphitis Copy Share
There are huge misconceptions about people on benefits. They are labelled scroungers or cheats. The reality is that many who need that level of… — Theo Paphitis Copy Share
My whole business philosophy is based on a risk-reward ratio. But it's got to stack up. If it doesn't, don't do it. You might… — Theo Paphitis Copy Share
Immigration has been good for this country; I know the value of it - hopefully I've given something back. — Theo Paphitis Copy Share
Entrepreneurship can be taught to people with average academic abilities - the proof of that is everywhere you look. — Theo Paphitis Copy Share
Young people are the entrepreneurs of the future, and we should be looking to them as one of our sources of innovation for the… — Theo Paphitis Copy Share
The more we learn about dyslexia, the more able we will be to help those with it. — Theo Paphitis Copy Share
The great virtue of the web, its ease of communication, has also become its Achilles' heel in that it has polluted the air with… — Theo Paphitis Copy Share
If you look at all the investments made during 'Dragons' Den,' the ratio of those that make it to those that don't is actually… — Theo Paphitis Copy Share
A small business can survive for a while without making a profit, but if its cashflow dries up, the impact is fatal. — Theo Paphitis Copy Share
The Internet has heralded a revolution in our society. It has transformed the way we do business, entertain, communicate, and travel. In many ways,… — Theo Paphitis Copy Share
One of the things I preach to all my staff is never be frightened to make a decision. — Theo Paphitis Copy Share
A lot of multinationals have long, drawn-out processes and are pretty useless at putting products on the shelves quickly. — Theo Paphitis Copy Share
