“For every dilemma, find at least three or four possible solutions. The creative process leads to better results.” — Marilyn Suttle Copy Share Image
“In this fast-paced digitally connected world, your competitor is only a WhatsApp message away. Be reachable by every medium possible” — Bernard Kelvin Clive Copy Share Image
“Everyone wants to know why customer service has gone to hell in a handbasket. I want to know why customer behavior has… — Brené Brown Copy Share Image
“Understanding who isn’t your ideal customer sometimes helps you better clarify who is.” — Amber Hurdle Copy Share Image
“You can’t be “it” for everyone. In fact, if you try to please everyone, you will please no one, especially yourself.” — Amber Hurdle Copy Share Image
“If your culture is how you do business internally, your brand is what people believe about you externally.” — Amber Hurdle Copy Share Image
“Thank your customer for complaining and mean it. Most will never bother to complain. They'll just walk away.” — Marilyn Suttle Copy Share Image
Customer service teams at many companies have already embraced social media, often out of necessity. — Ryan Holmes Copy Share Image
Setting customer expectations at a level that is aligned with consistently deliverable levels of customer service requires that your whole staff, from… — Richard Branson Copy Share Image
“You know that when a group of utility workers are withholding their customer service identification cards, they are likely engaging in some… — Steven Magee Copy Share Image
Just about any growth company is going to need smart salespeople, account and project managers, business development, marketing, operations, customer service, content… — Andrew Yang Copy Share Image
In every company which I have done strategic planning, the number-one value people choose is always integrity. The second values may be… — Brian Tracy Copy Share Image
We have the best customer satisfaction record, based on Transportation Dept. statistics, of any airline in America, the fewest complaints filed per… — Herb Kelleher Copy Share Image
To quote a recent customer email, “I really appreciate your thoughtful and professional response. I don’t get that a lot from customer… — Matt Mickiewicz Copy Share Image
What's Your Purple Goldfish? busts a myth and reveals a simple truth about customer service. Stan uncovers the recipe for creating signature… — Barry Moltz Copy Share Image
I was working in customer service and had a verbally abusive boss. One day, I decided to quit and pursue my acting… — Tika Sumpter Copy Share Image
In the world of Internet Customer Service, it's important to remember your competitor is only one mouse click away. — Douglas A. Warner III Copy Share Image
The customer service representative hung up on me when I asked to talk to a supervisor. — Jon Jones Copy Share Image
Dear Customer Service: First of all, you should know that Im typing this with my middle finger. — Anonymous Copy Share Image
This customer service person doesn't understand that this bill was paid and I am not going to pay it again. — Jon Jones Copy Share Image
No vision issue today is bigger than the question of efficiency versus some combination of innovation and customer service. — John P. Kotter Copy Share Image
“When you depersonalize abrasive behavior and see it as a call for help you become a catalyst for the best kind of… — Marilyn Suttle Copy Share Image
Whether you sell hamburgers or computers, we’re all in the customer service business. Our goal must be to exceed our customers’ expectations… — Dave Thomas Copy Share Image
“It would be nice if ALL police officers would engage in excellent customer service with ALL members of the public they interact… — Steven Magee Copy Share Image
Customer service, they say, is dead. Actually, it isn't. It's just hiding behind a call center in Manila. — Timothy Noah Copy Share Image
“An entrepreneur's job is to find a problem that needs a solution and then produce a solution.” — Amit Kalantri Copy Share Image
The boss thinks their team exists to serve them. The leader thinks they exist to serve their team. — Alexander Den Heijer Copy Share Image
“Meeting a thousand needs for one client is better than having a thousand clients whose needs you cannot meet.” — Utibe Samuel Mbom Copy Share Image
Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it… — Jeffrey Gitomer Copy Share Image
Am I an Apple bigot? No. I can critique their products and their customer service philosophy. But overall, they do better than… — Anonymous Copy Share Image
Southwest Airlines is successful because the company understands it's a customer service company. It also happens to be an airline. — Harvey Mackay Copy Share Image
The irony of good customer service is that over time it will bring in more new customers than promotions and price slashing… — Susan Ward Copy Share Image
“In any business transaction, resist the urge to do 'B' without completing 'A'. Strive to do a well-rounded work.” — Utibe Samuel Mbom Copy Share Image
dealing with a counter clerk at the phone company who had all the customer service skills of a homicidal sociopath on work… — Jasmine Cresswell Copy Share Image
“The internet and online communication is the window into your world - but real life, in person communication / connection is the door.” — Rasheed Ogunlaru Copy Share Image
“I have always believed that the way you treat your employees is the way they will treat your customers, and that people… — Anonymous Copy Share Image
“Customer service has everything to do with consistency, systems, training, and the habits you and your team create.” — Amber Hurdle Copy Share Image
Poor businesses worry about their competitors. Good businesses worry about their customers. Great businesses worry about their employees. — Alexander Den Heijer Copy Share Image
That customer service representative is crazy, if he think I am going to pay that bill. — Jon Jones Copy Share Image
I can't believe there isn't just a link to reset security questions for your Apple IDcustomer service couldn't even do it for… — Justine Ezarik Copy Share Image
