“Well Hello Halo! It is human nature for us to make generalized judgments about a person using only a couple of traits.… — Susan C. Young Copy Share Image
“When you begin conversations with confidence and listen attentively, you will become more flexible and adaptable in most any situation.” — Susan C. Young Copy Share Image
“Encourage others to talk about themselves by asking questions and listening with genuine interest. Demonstrating such mutual respect will make you all… — Susan C. Young Copy Share Image
“Top sales professionals will confirm that nurturing their “sphere of influence” is essential to their success. When trust and rapport are well… — Susan C. Young Copy Share Image
“To Move from Woe to Wow with an Unhappy Customer. . . Thank the Customer! • Thank them for bringing his or… — Susan C. Young Copy Share Image
“According to the “universality studies” conducted by psychologists Paul Ekman, Carroll Izard, and Friesen (1969-1972), the words Happiness. Fear. Anger. Sadness. Contempt.… — Susan C. Young Copy Share Image
“Choose the Happy Side of Life. Seek ways to bring humor, laughter, and joy to work. It will not only make work… — Susan C. Young Copy Share Image
“While smiling is a powerful facial gesture, there are other expressions on your face which reveal an extraordinary number of emotions. A… — Susan C. Young Copy Share Image
“Use questions to find out where people are, where they want to be, and how you can help them cross the great… — Susan C. Young Copy Share Image
“To master The Art of First Impressions for Positive Impact, it is imperative to understand some basic personality differences so that you… — Susan C. Young Copy Share Image
“ASK YOURSELF: Do you appear self-confident or unsure? Do you project a calm demeanor or scream instability? Do you come across as… — Susan C. Young Copy Share Image
“How do you enter a room? How do you walk into a job interview? How do you approach a sales prospect for… — Susan C. Young Copy Share Image
“If you want to impress someone with how much you know, the best thing you can do is talk to them about… — Susan C. Young Copy Share Image
“By your practice of active listening, everyone involved benefits because you . . . • are more engaged and engaging; • demonstrate… — Susan C. Young Copy Share Image
“What is the motive behind your services? If it is self-centered, self-serving, and lacking consideration for others, then earning people’s trust, rapport,… — Susan C. Young Copy Share Image
“On the other hand, when presented with a service-minded professional who strives to deliver the best possible experience, aren’t you duly impressed?… — Susan C. Young Copy Share Image
“Be the Inviter “When I began my speaking career, I designed and delivered motivational programs for children teaching them success skills for… — Susan C. Young Copy Share Image
“10 Ways to Be More Personable and Friendly 1. Listen more than you speak. 2. When you do speak, ask questions of… — Susan C. Young Copy Share Image
“Ignoring his advice, I got up, walked over, gently rested my hands on two of their shoulders and said, “Ladies, I have… — Susan C. Young Copy Share Image
“4 Times to Get Tough . . . 1. Self-Respect—You don’t have to take everything on the chin and lose the respect… — Susan C. Young Copy Share Image
“Benefits of Being Nice • You set positive karma into motion. • What you give is what you get back in return.… — Susan C. Young Copy Share Image
“ASK YOURSELF: How can you utilize active listening to provide sensational customer service? How will this help resolve complaints from unhappy customers?… — Susan C. Young Copy Share Image
“Confession. Years ago, I was invited to a cocktail party for an Asian-American networking group. As I introduced myself to a Japanese… — Susan C. Young Copy Share Image
“Take the initiative to introduce yourself. One morning I was sitting on a bike in a spinning class at my gym. There… — Susan C. Young Copy Share Image
“Commonality & Camaraderie. By identifying, developing, and connecting powerful points of reference to others, you will have a rich resource of information… — Susan C. Young Copy Share Image
“Introduce Yourself. Being confident and outgoing will empower you to approach new people who might be reluctant to take the first step.… — Susan C. Young Copy Share Image
“Have you ever met a new person and within seconds forgotten his or her name? It can be embarrassing, can’t it? Many… — Susan C. Young Copy Share Image
“To Move from Woe to Wow with an Unhappy Customer. . . Solve the Problem! • Take action quickly and effectively. •… — Susan C. Young Copy Share Image
“Mix, Mingle, Glow. Stretch beyond your own comfort zone to speak with, sit with, and start conversations with people whom you do… — Susan C. Young Copy Share Image
“People love to be happy, enjoy a hearty laugh, and simply have fun. When you’re happy, everything feels right in the world… — Susan C. Young Copy Share Image
“Becoming more socially aware involves greater understanding of the dynamics of social interactions to assure you achieve harmonious outcomes.” — Susan C. Young Copy Share Image
“Leading the Witness. Know the difference! Using questions to manipulate, coerce, or lead people in directions which are not in their best… — Susan C. Young Copy Share Image
“When people are like you, conversations flow naturally and feel more relaxed, don’t they? You know what to say, how to talk,… — Susan C. Young Copy Share Image
“Whether your awareness is focused on your own emotions and perceptions or directed toward the preferences, needs, and feelings of others, being… — Susan C. Young Copy Share Image
“1. Building Trust & Rapport. Trust and rapport are the heartbeat of business, the backbone of high performing teams, and the secret… — Susan C. Young Copy Share Image
“Move beyond yourself to serve a greater purpose and vision. Learn to mix, mingle, and glow, thus helping others feel more comfortable,… — Susan C. Young Copy Share Image
“Service Beyond Self. Value others; have a heart of service and generosity. Rise above self-interest. Ask what you can do for others,… — Susan C. Young Copy Share Image
“Make Others Feel Important. We all have an innate desire to feel important, be special, and feel appreciated. In your words and… — Susan C. Young Copy Share Image
“ASK YOURSELF: Have you found that being nice to some people is simply not effective? When might it be wise to throw… — Susan C. Young Copy Share Image
“Communication is the soul of all relationships. More than any other skill, it is the heartbeat of success in sales, marketing, marriage,… — Susan C.Young Copy Share Image
