Ultimately, we're in the service business. We will always have an important human element. — Steve Easterbrook Copy Share Image
There's absolutely no doubt consumers have more choice than ever, and the standards of all that provide food have improved over time. — Steve Easterbrook Copy Share
Whether that's in communications or marketing or strategy, you need people to come in with a fresh perspective. — Steve Easterbrook Copy Share
When you're in a turnaround situation, you cannot incrementalize your way out of it. — Steve Easterbrook Copy Share
We're guided by consumer data, and it helps give us the confidence to invest where the consumer is going. — Steve Easterbrook Copy Share
Ordering should be the most enjoyable experience, but at McDonald's, it can be one of the most stressful points in time. — Steve Easterbrook Copy Share
Businesses increasingly have to differentiate themselves around their people, as much as their product, because thing are so replicable now. — Steve Easterbrook Copy Share
If you don't want fries with your Happy Meal, you can switch it for a fruit bag or a portion of carrot sticks. I… — Steve Easterbrook Copy Share
The McJob tag is misleading, and demeaning to our staff and franchisees. — Steve Easterbrook Copy Share
My motivation at the moment is around knowing how it feels to turn a business around, and I can't wait to have that feeling… — Steve Easterbrook Copy Share
People come into McDonald's two to three times a month - to extrapolate that to the cause of obesity is a real stretch. — Steve Easterbrook Copy Share
When you get an invitation to come back and be part of the team that will be the architect of the next generation of… — Steve Easterbrook Copy Share
