I think the most important thing that a company can do, not just in the customer space but the employee space, is to be completely open and completely honest. Don't pretend that you're doing something that you can not do.… — Paul Saffo Copy Share Image
I'm actually an optimist about what lies ahead. Are wikis reliable? It depends on the specific business. Is Wikipedia reliable? You bet. Wikipedia is… — Paul Saffo Copy Share Image
The thing I see happening is that there's a real compression between generations. There used to be about 20 years difference (in technology use).… — Paul Saffo Copy Share Image
Never mistake a clearer view for a short distance just because the technology looks like it's about to arrive in the very near future.… — Paul Saffo Copy Share Image
The goal of forecasting is not to predict the future but to tell you what you need to know to take meaningful action in… — Paul Saffo Copy Share Image
Though I carry enough electronics to get nervous in a lightning storm, I love paper and I always have a Moleskine journal with me… — Paul Saffo Copy Share Image
I'm not sure the notion of employee or job is going to survive the transition over the next couple of decades. The very notion… — Paul Saffo Copy Share Image
Every day huge amounts of information break off like icebergs and melt away. What worries me is that much information in electronic form is… — Paul Saffo Copy Share Image
The value of a social network is defined not only by who's on it, but by who's excluded, — Paul Saffo Copy Share Image
Using technology merely to lower operational costs amounts to standing on a whale fishing for minnows. It just allows you to do the old… — Paul Saffo Copy Share Image
When I lived in Japan in the 1980s, I once was mistaken for Paul Newman, and I didn't have much more hair than I… — Paul Saffo Copy Share Image
When everybody else is in a down market is focusing on what they're doing wrong, instead focus on what you should be doing differently,… — Paul Saffo Copy Share Image
We do need to rethink privacy. I think we need to fall back on (former Supreme Court Justice) Felix Frankfurter's definition of privacy which… — Paul Saffo Copy Share Image
