We have the best customer satisfaction record, based on Transportation Dept. statistics, of any airline in America, the fewest complaints filed per 100,000 passengers carried. So you're not just getting low fares, you're also getting wonderful customer service. — Herb Kelleher Copy Share Image
If the Wright brother were alive today Wilbur would have to fire Orville to reduce costs. — Herb Kelleher Copy Share
You have to treat your employees like your customers. When you treat them right they will treat your outside customers right. — Herb Kelleher Copy Share
Power should be reserved for weightlifting and boats, and leadership really involves responsibility. — Herb Kelleher Copy Share
As far as value is concerned, the principal reason that I moved to Texas from New Jersey many, many years ago was because I… — Herb Kelleher Copy Share
I want to see Texas remain an entrepreneurial powerhouse in the United States. — Herb Kelleher Copy Share
You can't have a mid-life crisis in the airline industry because every day is a crisis. — Herb Kelleher Copy Share
Keep costs low and spirits high, and the people of Southwest Airlines will keep LUV in the air. — Herb Kelleher Copy Share
The people of Southwest have always been my pride, my joy and my love. Their indomitable dedication and esprit de corps have taken Southwest… — Herb Kelleher Copy Share
A motivated employee treats the customer well. The customer is happy, so they keep coming back. It's not one of the enduring green mysteries… — Herb Kelleher Copy Share
We have the best customer satisfaction record, based on Transportation Dept. statistics, of any airline in America, the fewest complaints filed per 100,000 passengers… — Herb Kelleher Copy Share
Think small and act small, and we'll get bigger. Think big and act big, and we'll get smaller. — Herb Kelleher Copy Share
I've found that many of the greatest ideas surface in bars because that's where many people cultivate inspiration. — Herb Kelleher Copy Share
