“don’t get wrapped up in the other side’s position (what they’re asking for) but instead focus on their interests (why they’re asking for it) so that you can find what they really want;” — Chris Voss Copy Share Image
“I don't spend a lot of time asking "WHY?" Instead I focus on what I should do now or how I should react." (p.180)” — Jeff Dixon-The Key To The Kingdom Copy Share Image
