As a retailer, I would ask the customer, "What is it you want in life?" Whatever answer they give, I would help… — Wayne Dyer Copy Share Image
The two critical questions to ask are: "Who is my customer?" and "What value am I adding?" Unfortunately, many workers cannot answer… — Bill Capodagli Copy Share Image
The best way to apologize is to let the customer vent first. Don't interrupt, just take notes and make empathetic noises. You… — Jeffrey Gitomer Copy Share Image
