The people of Southwest have always been my pride, my joy and my love. Their indomitable dedication and esprit de corps have… — Herb Kelleher Copy Share Image
I think my greatest moment in business was when the first Southwest airplane arrived after four years of litigation and I walked… — Herb Kelleher Copy Share Image
What's important is that a customer should get off the airplane feeling, 'I didn't just get from A to B. I had… — Herb Kelleher Copy Share Image
I tell my employees that we're in the service business, and it's incidental that we fly airplanes. — Herb Kelleher Copy Share Image
In 1996 - when, for the fifth year in a row, we had the best record among major airlines for on-time performance… — Herb Kelleher Copy Share Image
If the Wright brother were alive today Wilbur would have to fire Orville to reduce costs. — Herb Kelleher Copy Share
You have to treat your employees like your customers. When you treat them right they will treat your outside customers right. — Herb Kelleher Copy Share
Power should be reserved for weightlifting and boats, and leadership really involves responsibility. — Herb Kelleher Copy Share
As far as value is concerned, the principal reason that I moved to Texas from New Jersey many, many years ago was because I… — Herb Kelleher Copy Share
I want to see Texas remain an entrepreneurial powerhouse in the United States. — Herb Kelleher Copy Share
You can't have a mid-life crisis in the airline industry because every day is a crisis. — Herb Kelleher Copy Share
Keep costs low and spirits high, and the people of Southwest Airlines will keep LUV in the air. — Herb Kelleher Copy Share
The people of Southwest have always been my pride, my joy and my love. Their indomitable dedication and esprit de corps have taken Southwest… — Herb Kelleher Copy Share
A motivated employee treats the customer well. The customer is happy, so they keep coming back. It's not one of the enduring green mysteries… — Herb Kelleher Copy Share
We have the best customer satisfaction record, based on Transportation Dept. statistics, of any airline in America, the fewest complaints filed per 100,000 passengers… — Herb Kelleher Copy Share
Think small and act small, and we'll get bigger. Think big and act big, and we'll get smaller. — Herb Kelleher Copy Share
I've found that many of the greatest ideas surface in bars because that's where many people cultivate inspiration. — Herb Kelleher Copy Share
