The measure of a man cannot be whether he ever makes…
“The measure of a man cannot be whether he ever makes mistakes, because he will make mistakes. It's what he does in response to his mistakes. The same is true of companies. We have to apologize, we have to fix the problem, and we have to learn from our mistakes.”
About This Quote
This interpretation was drafted with AI assistance. It is one reading of the quote, not the author's own explanation.
Mistakes are inevitable; response—apology, fixing, learning—defines character and corporate integrity.
In simple terms: Own mistakes, apologize, fix, learn
Take responsibility, learn from errors
Themes
Mood
Type
When to use this quote
- Customer service
- Personal development
- Corporate crisis handling
Key Concepts
Questions to Reflect On
- How do you ensure lessons from mistakes stick?
- What can companies do to rebuild trust?
May not address systemic issues causing mistakes