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I tell cold callers I'm very interested but a bit deaf, my…

“I tell cold callers I'm very interested but a bit deaf, my hearing aid is not working properly and can they speak up. The idea is to deliberately miss-hear what they say, ask them to repeat, only louder, and see how loud I can get them to shout. After a while I say "I'm not really deaf" and was…” quote by Sean O'Grady
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“I tell cold callers I'm very interested but a bit deaf, my hearing aid is not working properly and can they speak up. The idea is to deliberately miss-hear what they say, ask them to repeat, only louder, and see how loud I can get them to shout. After a while I say "I'm not really deaf" and was just wasting their time, as they were doing with me.”

Sean O'Grady

About This Quote

This interpretation was drafted with AI assistance. It is one reading of the quote, not the author's own explanation.

Feigning deafness manipulates callers into shouting, wasting time.

In simple terms: Pretending hearing loss to test callers.

Key Takeaway

Avoid deceptive tactics in communication.

Themes

ethics sales communication

Mood

critical cautious

Type

professional ethical

When to use this quote

  • call centers
  • telemarketing
  • training sessions

Key Concepts

deception customer interaction

Questions to Reflect On

  • What are ethical alternatives to test sales scripts?
  • How does manipulation affect long‑term relationships?
A Different Perspective

Dishonesty erodes trust.

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