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As the old joke goes: “Software, free. User manual…

“As the old joke goes: “Software, free. User manual, $10,000.” But it’s no joke.” quote by Kevin Kelly
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““As the old joke goes: “Software, free. User manual, $10,000.” But it’s no joke.””

Kevin Kelly

About This Quote

This interpretation was drafted with AI assistance. It is one reading of the quote, not the author's own explanation.

Software is free, but support and documentation cost a lot, highlighting hidden expenses.

In simple terms: Free software still incurs high support costs.

Key Takeaway

Budget for hidden software expenses.

Themes

economics technology transparency

Mood

pragmatic cautious

Type

informative practical

When to use this quote

  • IT budgeting
  • product development
  • user training

Key Concepts

business models open source

Questions to Reflect On

  • How do you evaluate total cost of ownership?
  • What alternatives exist for affordable support?
A Different Perspective

Free tools may lack adequate support.

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