Since the very beginning, we wanted to create an…
“Since the very beginning, we wanted to create an experience for our guests: more than just a place to sleep. We wanted to cook breakfast in the morning; we wanted to provide a subway map for our guests. Pick them up from the airport.”
About This Quote
This interpretation was drafted with AI assistance. It is one reading of the quote, not the author's own explanation.
They aimed to offer guests more than lodging, adding personal touches and services to enhance the stay.
In simple terms: They wanted to give guests a richer experience beyond just a bed.
Focus on hospitality details.
Themes
Mood
Type
When to use this quote
- hotel stays
- airport pickups
- local guide creation
Key Concepts
Questions to Reflect On
- How can small businesses add personal touches affordably?
- What service most guests value?
May be costly to implement for small operators.