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The way you build trust with your team is around…

“The way you build trust with your team is around super-clear communication in that instant when they say, 'I will be sad if you don't do X.' You have to say, 'We're not going to do X, and here's why, and believe me, you'll be much sadder later if I let you go do it and you spend a bunch of time on…” quote by Dick Costolo
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“The way you build trust with your team is around super-clear communication in that instant when they say, 'I will be sad if you don't do X.' You have to say, 'We're not going to do X, and here's why, and believe me, you'll be much sadder later if I let you go do it and you spend a bunch of time on it and nothing ever happens.'”

Dick Costolo

About This Quote

This interpretation was drafted with AI assistance. It is one reading of the quote, not the author's own explanation.

Trust is built through transparent, honest communication that sets realistic expectations and avoids wasted effort.

In simple terms: Trust needs clear, honest talk about what will and won't happen.

Key Takeaway

Communicate clearly and set realistic expectations.

Themes

trust communication leadership

Mood

pragmatic direct

Type

leadership business

When to use this quote

  • team meetings
  • project planning
  • performance reviews

Key Concepts

management theory psychology

Questions to Reflect On

  • How can you balance honesty with morale?
  • When should you say no to a request?
A Different Perspective

Over‑communication can cause anxiety or micromanagement.

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