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An artful critique focuses on what a person has done and…

“An artful critique focuses on what a person has done and can do rather than reading a mark of character into a job poorly done. As Larson observes, “A character attack—calling someone stupid or incompetent—misses the point. You immediately put him on the defensive, so that he’s no longer receptive…” quote by Daniel Goleman
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““An artful critique focuses on what a person has done and can do rather than reading a mark of character into a job poorly done. As Larson observes, “A character attack—calling someone stupid or incompetent—misses the point. You immediately put him on the defensive, so that he’s no longer receptive to what you have to tell him about how to do things better.””

Daniel Goleman

About This Quote

This interpretation was drafted with AI assistance. It is one reading of the quote, not the author's own explanation.

Effective feedback focuses on actions, not personal attacks, keeping the listener open to improvement.

In simple terms: Critique actions, not character.

Key Takeaway

Give constructive, action‑focused feedback.

Themes

communication leadership growth

Mood

supportive practical insightful

Type

advisory educational

When to use this quote

  • management
  • education
  • team building
  • personal development

Key Concepts

emotional intelligence feedback psychology

Questions to Reflect On

  • How can you balance honesty with kindness?
  • What language keeps people receptive?
A Different Perspective

Overly gentle feedback may lack urgency.

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