Quality is a cycle of repeatedly meeting customer…
““Quality is a cycle of repeatedly meeting customer expectation until the customer begins to expect more, and then meeting those expectations.””
About This Quote
This interpretation was drafted with AI assistance. It is one reading of the quote, not the author's own explanation.
It describes quality as a continual loop of meeting expectations, raising them, and meeting the new ones.
In simple terms: Quality is a rising loop.
Key Takeaway
Continuously exceed expectations.
Themes
quality
expectations
improvement
Mood
analytical
strategic
Type
business
motivational
When to use this quote
- product development
- service industry
- software
- education
- healthcare
Key Concepts
continuous improvement
customer experience
Questions to Reflect On
- How to balance expectations?
- When to stop raising standards?
A Different Perspective
Raising expectations can cause dissatisfaction.