This is one of the innovator’s dilemmas: Blindly following…
“This is one of the innovator’s dilemmas: Blindly following the maxim that good managers should keep close to their customers can sometimes be a fatal mistake.”
About This Quote
This interpretation was drafted with AI assistance. It is one reading of the quote, not the author's own explanation.
Over‑reliance on customer proximity can blind managers to broader strategic needs, risking failure.
In simple terms: Too much focus on customers can be dangerous.
Key Takeaway
Balance customer insight with broader vision.
Themes
leadership
strategy
customer focus
Mood
analytical
cautious
Type
strategic
advisory
When to use this quote
- product development
- market analysis
- executive decision making
Key Concepts
organizational theory
innovation
Questions to Reflect On
- When should managers step back from direct customer contact?
- How can companies maintain customer empathy without over‑dependence?
A Different Perspective
Neglecting internal capabilities may cause blind spots.