--- title: "Meaning & Key Takeaway of: If you don't talk to your customers, how…" description: "\"If you don't talk to your customers, how will you know how to talk to your customers?\" — Will Evans" image: "https://sms4smile.com/quotes/i/a6c/will-evans-68966_customer_if-you-don-t-talk-to-your-customers-how_2559708.png" --- # If you don't talk to your customers, how will you know how… ![“If you don't talk to your customers, how will you know how to talk to your customers?” quote by Will Evans](https://sms4smile.com/quotes/i/a6c/will-evans-68966_customer_if-you-don-t-talk-to-your-customers-how_2559708.png) [Download](https://sms4smile.com/quotes/i/a6c/will-evans-68966_customer_if-you-don-t-talk-to-your-customers-how_2559708.png) [Open image](https://sms4smile.com/quotes/i/a6c/will-evans-68966_customer_if-you-don-t-talk-to-your-customers-how_2559708.png) > “If you don't talk to your customers, how will you know how to talk to your customers?” Will Evans ## About This Quote This interpretation was drafted with AI assistance. It is one reading of the quote, not the author's own explanation. Understanding customers requires direct communication; without listening you cannot tailor your messaging effectively. **In simple terms:** You must talk to customers to know how to talk to them. Key Takeaway Listen first, then speak. Themes customer insight communication marketing Mood curious strategic Type advice practical When to use this quote - product development - sales strategy - customer service - brand positioning Key Concepts feedback loops empathy market research Questions to Reflect On - How can you reach customers who don’t voice opinions? - What methods ensure honest feedback? A Different Perspective Assumes all customers are reachable and willing to share; some may be silent or unresponsive. ★ ★ ★ ★ ★ No ratings yet [Customer](https://sms4smile.com/quotes/about/customer/) [Design](https://sms4smile.com/quotes/about/design/) [Funny](https://sms4smile.com/quotes/about/funny/) [Inspirational](https://sms4smile.com/quotes/about/inspirational/) [Love](https://sms4smile.com/quotes/about/love/) ## Related quotes > [When I was in the private sector, I found it immensely useful to go out and talk to customers and co-workers.](https://sms4smile.com/quotes/walker-stapleton/when-i-was-in-the-private-sector-i-found-it-immensely-useful-to-go/) [Walker Stapleton](https://sms4smile.com/quotes/author/walker-stapleton/) > [When starting a new business, people get blinders on. They have an idea, they stick to the idea, but they don't test it or…](https://sms4smile.com/quotes/jj-ramberg/when-starting-a-new-business-people-get-blinders-on-they-have-an-idea/) [JJ Ramberg](https://sms4smile.com/quotes/author/jj-ramberg/) > [“Don’t talk to me like you know me. Talk to me like you love me.”](https://sms4smile.com/quotes/pleasefindthis/don-t-talk-to-me-like-you-know-me-talk-to-me-like-you-love-me/) pleasefindthis > [If you don't know how to talk then don't talk](https://sms4smile.com/quotes/sarah-mehmood/if-you-don-t-know-how-to-talk-then-don-t-talk/) [Sarah Mehmood](https://sms4smile.com/quotes/author/sarah-mehmood/) > [Entrepreneurs need to be reminded that it's not the job of their customers to know what they don't. In other words, your customers have…](https://sms4smile.com/quotes/mark-cuban/entrepreneurs-need-to-be-reminded-that-it-s-not-the-job-of-their/) [Mark Cuban](https://sms4smile.com/quotes/author/mark-cuban/) > [I have a particular image, and my customers know my line isn't going to be so trendy it will be out of style next…](https://sms4smile.com/quotes/jaclyn-smith/i-have-a-particular-image-and-my-customers-know-my-line-isn-t-going/) [Jaclyn Smith](https://sms4smile.com/quotes/author/jaclyn-smith/) > [ It's pretty clear that \[customers\] know what their budgets are now, and what they want to spend it on. ](https://sms4smile.com/quotes/ben-horowitz/it-s-pretty-clear-that-customers-know-what-their-budgets-are-now-and/) [Ben Horowitz](https://sms4smile.com/quotes/author/ben-horowitz/) > [“Personalized interactions greatly improve customer service and let customers know that your company cares about them and their problems.”](https://sms4smile.com/quotes/oscar-auliq-ice/personalized-interactions-greatly-improve-customer-service-and-let/) [Oscar Auliq-Ice](https://sms4smile.com/quotes/author/oscar-auliq-ice/) > [Talk to your customers. Find out what they need. Don't pay any attention to the competition. They're not relevant to you.](https://sms4smile.com/quotes/joel-spolsky/talk-to-your-customers-find-out-what-they-need-don-t-pay-any/) [Joel Spolsky](https://sms4smile.com/quotes/author/joel-spolsky/) > [A lot of tech people are afraid to get on the phone and talk to their customers, or get on Zoom, or whatever. But…](https://sms4smile.com/quotes/justin-kan/a-lot-of-tech-people-are-afraid-to-get-on-the-phone-and-talk-to-their/) [Justin Kan](https://sms4smile.com/quotes/author/justin-kan/) > [“Does your manager know that you talk to your customers like this? (Blaine) If you’d like to talk to my mother, who owns this…](https://sms4smile.com/quotes/sherrilyn-kenyon/does-your-manager-know-that-you-talk-to-your-customers-like-this/) [Sherrilyn Kenyon](https://sms4smile.com/quotes/author/sherrilyn-kenyon/) > [Every employee can affect your company's brand, not just the front-line employees that are paid to talk to your customers.](https://sms4smile.com/quotes/tony-hsieh/every-employee-can-affect-your-company-s-brand-not-just-the-front/) [Tony Hsieh](https://sms4smile.com/quotes/author/tony-hsieh/) > [Why do so many salespeople talk to customers about the product and not the result?](https://sms4smile.com/quotes/chris-murray/why-do-so-many-salespeople-talk-to-customers-about-the-product-and/) [Chris Murray](https://sms4smile.com/quotes/author/chris-murray/) > [“It is unfortunate for us, that, of some of the greatest men, we know least, and talk most.”](https://sms4smile.com/quotes/homer/it-is-unfortunate-for-us-that-of-some-of-the-greatest-men-we-know/) [Homer](https://sms4smile.com/quotes/author/homer/) > [Curiosity is only vanity. We usually only want to know something so that we can talk about it.](https://sms4smile.com/quotes/blaise-pascal/curiosity-is-only-vanity-we-usually-only-want-to-know-something-so/) [Blaise Pascal](https://sms4smile.com/quotes/author/blaise-pascal/) ## More by Will Evans > [Socratic question: all plans? Some? Which ones? How do they do so?](https://sms4smile.com/quotes/will-evans/socratic-question-all-plans-some-which-ones-how-do-they-do-so/) Will Evans > [True strategy is about placing bets and making hard choices under conditions of uncertainty, not about assuming plans can remove risk.](https://sms4smile.com/quotes/will-evans/true-strategy-is-about-placing-bets-and-making-hard-choices-under/) Will Evans > [You exist! Be ambitious!](https://sms4smile.com/quotes/will-evans/you-exist-be-ambitious/) Will Evans Explore all 4 Will Evans quotes ## More Customer quotes > [“Start a business, not a startup”](https://sms4smile.com/quotes/anonymous/start-a-business-not-a-startup/) [Anonymous](https://sms4smile.com/quotes/author/anonymous/) > [Amongst the financial Twitterati, the term 'muppets' has come to describe any client used and abused by some financial predator. I've adopted the term…](https://sms4smile.com/quotes/barry-ritholtz/amongst-the-financial-twitterati-the-term-muppets-has-come-to/) [Barry Ritholtz](https://sms4smile.com/quotes/author/barry-ritholtz/) > [Many early-stage entrepreneurs make one simple mistake: Describing this 'big picture' in vague concepts and words.](https://sms4smile.com/quotes/sunil-nagaraj/many-early-stage-entrepreneurs-make-one-simple-mistake-describing/) [Sunil Nagaraj](https://sms4smile.com/quotes/author/sunil-nagaraj/) > [The purpose of this book is to supply, in the form suitable for laymen, guidance in the adoption and execution of an investment policy.](https://sms4smile.com/quotes/benjamin-graham/the-purpose-of-this-book-is-to-supply-in-the-form-suitable-for-laymen/) [Benjamin Graham](https://sms4smile.com/quotes/author/benjamin-graham/) > [Don't think OF the market. Think AS the market.](https://sms4smile.com/quotes/michael-fishman/don-t-think-of-the-market-think-as-the-market/) Michael Fishman > [If Wall Street crashes, does Main Street follow? Not necessarily.](https://sms4smile.com/quotes/ben-bernanke/if-wall-street-crashes-does-main-street-follow-not-necessarily/) [Ben Bernanke](https://sms4smile.com/quotes/author/ben-bernanke/) > [The exact details of how you practice value investing will vary investor to investor, but the fundamental principle of scouring the world, looking for…](https://sms4smile.com/quotes/whitney-tilson/the-exact-details-of-how-you-practice-value-investing-will-vary/) [Whitney Tilson](https://sms4smile.com/quotes/author/whitney-tilson/) > [The best way to hold customers is to constantly figure out how to give them more for less.](https://sms4smile.com/quotes/philip-kotler/the-best-way-to-hold-customers-is-to-constantly-figure-out-how-to/) [Philip Kotler](https://sms4smile.com/quotes/author/philip-kotler/) > [Perhaps the most important reason to be skeptical of government inflation numbers is that the government, like a fox campaigning to guard a hen…](https://sms4smile.com/quotes/peter-schiff/perhaps-the-most-important-reason-to-be-skeptical-of-government/) [Peter Schiff](https://sms4smile.com/quotes/author/peter-schiff/) > [When the dollar collapses, it's not doing it in a vacuum. If the dollar loses value, it's doing so relative to some other currency.…](https://sms4smile.com/quotes/peter-schiff/when-the-dollar-collapses-it-s-not-doing-it-in-a-vacuum-if-the-dollar/) [Peter Schiff](https://sms4smile.com/quotes/author/peter-schiff/) > [Corporations invest in sophisticated CRM, or Customer Relationship Management, programs to effectively oversee their relationship with their customers at every point during the buying…](https://sms4smile.com/quotes/marc-ostrofsky/corporations-invest-in-sophisticated-crm-or-customer-relationship/) [Marc Ostrofsky](https://sms4smile.com/quotes/author/marc-ostrofsky/) > [I believe confusion is good. Worldwide market leaders gain when there is confusion in the market.](https://sms4smile.com/quotes/subhash-chandra/i-believe-confusion-is-good-worldwide-market-leaders-gain-when-there/) [Subhash Chandra](https://sms4smile.com/quotes/author/subhash-chandra/) > [Damn inflation, full speed ahead,' Greenspan has said in both action and word. I think an investor should believe him and invest accordingly.](https://sms4smile.com/quotes/bill-gross/damn-inflation-full-speed-ahead-greenspan-has-said-in-both-action-and/) [Bill Gross](https://sms4smile.com/quotes/author/bill-gross/) > [“When companies get big, they devote most of their care and feeding to the business that got them big. This is as it should…](https://sms4smile.com/quotes/eric-schmidt/when-companies-get-big-they-devote-most-of-their-care-and-feeding-to/) [Eric Schmidt](https://sms4smile.com/quotes/author/eric-schmidt/) > [“Salesmanship is usually the art of making it the prospect’s problem, the salesperson’s need or desire to earn money.”](https://sms4smile.com/quotes/mokokoma-mokhonoana/salesmanship-is-usually-the-art-of-making-it-the-prospect-s-problem/) [Mokokoma Mokhonoana](https://sms4smile.com/quotes/author/mokokoma-mokhonoana/) [Browse all 9,257 Customer quotes ](https://sms4smile.com/quotes/about/customer/) ```json { "@context": "https://schema.org", "@graph": [ { "@type": "Quotation", "text": "If you don't talk to your customers, how will you know how to talk to your customers?", "creator": { "@type": "Person", "name": "Will Evans" }, "isPartOf": { "@id": "https://sms4smile.com/quotes/#website" }, "url": "https://sms4smile.com/quotes/will-evans/if-you-don-t-talk-to-your-customers-how-will-you-know-how-to-talk-to/", "about": { "@type": "Thing", "name": "Customer" }, "@id": "https://sms4smile.com/quotes/will-evans/if-you-don-t-talk-to-your-customers-how-will-you-know-how-to-talk-to/#quotation", "image": { "@type": "ImageObject", "@id": "https://sms4smile.com/quotes/i/a6c/will-evans-68966_customer_if-you-don-t-talk-to-your-customers-how_2559708.png", "contentUrl": "https://sms4smile.com/quotes/i/a6c/will-evans-68966_customer_if-you-don-t-talk-to-your-customers-how_2559708.png", "url": "https://sms4smile.com/quotes/i/a6c/will-evans-68966_customer_if-you-don-t-talk-to-your-customers-how_2559708.png", "width": 1080, "height": 1080, "caption": "“If you don't talk to your customers, how will you know how to talk to your customers?” — Will Evans", "creditText": "SMS4Smile Quotes", "creator": { "@id": "https://sms4smile.com/quotes/#organization" } } }, { "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://sms4smile.com/" }, { "@type": "ListItem", "position": 2, "name": "Quotes", "item": "https://sms4smile.com/quotes/" }, { "@type": "ListItem", "position": 3, "name": "Will Evans", "item": "https://sms4smile.com/quotes/author/will-evans/" }, { "@type": "ListItem", "position": 4, "name": "If you don't talk to your...", "item": "https://sms4smile.com/quotes/will-evans/if-you-don-t-talk-to-your-customers-how-will-you-know-how-to-talk-to/" } ], "@id": "https://sms4smile.com/quotes/will-evans/if-you-don-t-talk-to-your-customers-how-will-you-know-how-to-talk-to/#breadcrumb" }, { "@type": "WebSite", "@id": "https://sms4smile.com/quotes/#website", "name": "SMS4Smile Quotes", "url": "https://sms4smile.com/quotes/", "publisher": { "@id": "https://sms4smile.com/quotes/#organization" } }, { "@type": "Organization", "@id": "https://sms4smile.com/quotes/#organization", "name": "SMS4Smile Quotes", "url": "https://sms4smile.com/quotes/", "logo": { "@type": "ImageObject", "url": "https://sms4smile.com/quotes/wp-content/themes/sq/assets/icons/icon-512.png", "width": 512, "height": 512 } } ] } ```