--- title: "Meaning & Key Takeaway of: Some businesses offer such a lousy…" description: "\"Some businesses offer such a lousy customer experience that they are prime candidates for competition from Internet based stores.\" — Walt Mossberg" image: "https://sms4smile.com/quotes/i/267/walt-mossberg-4158_business_some-businesses-offer-such-a-lousy-custo_576219.png" --- # Some businesses offer such a lousy customer experience… ![“Some businesses offer such a lousy customer experience that they are prime candidates for competition from Internet based stores.” quote by Walt Mossberg](https://sms4smile.com/quotes/i/267/walt-mossberg-4158_business_some-businesses-offer-such-a-lousy-custo_576219.png) [Download](https://sms4smile.com/quotes/i/267/walt-mossberg-4158_business_some-businesses-offer-such-a-lousy-custo_576219.png) [Open image](https://sms4smile.com/quotes/i/267/walt-mossberg-4158_business_some-businesses-offer-such-a-lousy-custo_576219.png) > “Some businesses offer such a lousy customer experience that they are prime candidates for competition from Internet based stores.” [Walt Mossberg](https://sms4smile.com/quotes/author/walt-mossberg/) ## About This Quote This interpretation was drafted with AI assistance. It is one reading of the quote, not the author's own explanation. Poor customer service drives shoppers to online competitors. **In simple terms:** Bad service pushes customers online. Key Takeaway Improve service to retain customers. Themes customer experience competition digital disruption Mood analytical pragmatic Type business technology When to use this quote - retail stores - restaurants - banks - telecom services Key Concepts service quality consumer behavior Questions to Reflect On - How can traditional businesses enhance service? - What digital tools aid better customer experience? A Different Perspective Changing habits can be costly for businesses. ★ ★ ★ ★ ★ No ratings yet [Business](https://sms4smile.com/quotes/about/business/) [Competition](https://sms4smile.com/quotes/about/competition/) [Customer](https://sms4smile.com/quotes/about/customer/) [Customer experience](https://sms4smile.com/quotes/about/customer-experience/) [Internet](https://sms4smile.com/quotes/about/internet/) ## Related quotes > [It's a different world we're going into but it's all based on the Internet. It's all based on these connections. If you start limiting…](https://sms4smile.com/quotes/glenn-beck/it-s-a-different-world-we-re-going-into-but-it-s-all-based-on-the/) [Glenn Beck](https://sms4smile.com/quotes/author/glenn-beck/) > [TV and the press have always functioned according to the same sets of rules and technical standards. 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