--- title: "Meaning & Key Takeaway of: Follow the customer, if they change, we…" description: "\"Follow the customer, if they change, we change.\" — Terry Leahy" image: "https://sms4smile.com/quotes/i/15b/terry-leahy-60613_change_follow-the-customer-if-they-change-we-ch_1026941.png" --- # Follow the customer, if they change, we change. ![“Follow the customer, if they change, we change.” quote by Terry Leahy](https://sms4smile.com/quotes/i/15b/terry-leahy-60613_change_follow-the-customer-if-they-change-we-ch_1026941.png) [Download](https://sms4smile.com/quotes/i/15b/terry-leahy-60613_change_follow-the-customer-if-they-change-we-ch_1026941.png) [Open image](https://sms4smile.com/quotes/i/15b/terry-leahy-60613_change_follow-the-customer-if-they-change-we-ch_1026941.png) > “Follow the customer, if they change, we change.” [Terry Leahy](https://sms4smile.com/quotes/author/terry-leahy/) ## About This Quote This interpretation was drafted with AI assistance. It is one reading of the quote, not the author's own explanation. Advocates adapting business strategies to evolving customer needs, emphasizing flexibility and responsiveness. **In simple terms:** Change with customers. Key Takeaway Stay adaptable. Themes business customer focus strategy change management Mood strategic pragmatic Type business leadership When to use this quote - product development - service design - marketing campaigns - leadership Key Concepts market dynamics consumer behavior Questions to Reflect On - How do you monitor shifting customer preferences? - What processes enable swift strategic pivots? A Different Perspective Rapid changes may outpace internal capabilities. ★ ★ ★ ★ ★ No ratings yet [Change](https://sms4smile.com/quotes/about/change/) [Change Change](https://sms4smile.com/quotes/about/change-change/) [Customer](https://sms4smile.com/quotes/about/customer/) [Customer Change](https://sms4smile.com/quotes/about/customer-change-2323168/) [Customers](https://sms4smile.com/quotes/about/customers/) [Educational](https://sms4smile.com/quotes/about/educational/) [Follow](https://sms4smile.com/quotes/about/follow/) [Follow Customer](https://sms4smile.com/quotes/about/follow-customer-2323167/) [Funny](https://sms4smile.com/quotes/about/funny/) [Ifs](https://sms4smile.com/quotes/about/ifs/) [Inspirational](https://sms4smile.com/quotes/about/inspirational/) [Love](https://sms4smile.com/quotes/about/love/) ## Related quotes > [Don't make promises unless you will keep them. Not plan to keep them. Will keep them. Reliability is one of the keys to any…](https://sms4smile.com/quotes/susan-ward/don-t-make-promises-unless-you-will-keep-them-not-plan-to-keep-them/) [Susan Ward](https://sms4smile.com/quotes/author/susan-ward/) > [Giving builds loyal customers and turns those customers into supporters...You can find passion and profit and meaning all at once, right now.](https://sms4smile.com/quotes/blake-mycoskie/giving-builds-loyal-customers-and-turns-those-customers-into/) [Blake Mycoskie](https://sms4smile.com/quotes/author/blake-mycoskie/) > [We are superior to the competition because we hire employees who work in an environment of belonging and purpose. We foster a climate where…](https://sms4smile.com/quotes/horst-schulze/we-are-superior-to-the-competition-because-we-hire-employees-who-work/) [Horst Schulze](https://sms4smile.com/quotes/author/horst-schulze/) > [Getting service right is more than just a nice to do; it's a must do. American consumers are willing to spend more with companies…](https://sms4smile.com/quotes/jim-bush/getting-service-right-is-more-than-just-a-nice-to-do-it-s-a-must-do/) [Jim Bush](https://sms4smile.com/quotes/author/jim-bush/) > [It is so much easier to be nice, to be respectful, to put yourself in your customers' shoes and try to understand how you…](https://sms4smile.com/quotes/mark-cuban/it-is-so-much-easier-to-be-nice-to-be-respectful-to-put-yourself-in/) [Mark Cuban](https://sms4smile.com/quotes/author/mark-cuban/) > [Customers don't always know what they want. The decline in coffee-drinking was due to the fact that most of the coffee people bought was…](https://sms4smile.com/quotes/howard-schultz/customers-don-t-always-know-what-they-want-the-decline-in-coffee/) [Howard Schultz](https://sms4smile.com/quotes/author/howard-schultz/) > [Customer satisfaction is worthless. Customer loyalty is priceless.](https://sms4smile.com/quotes/jeffrey-gitomer/customer-satisfaction-is-worthless-customer-loyalty-is-priceless/) [Jeffrey Gitomer](https://sms4smile.com/quotes/author/jeffrey-gitomer/) > [The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business…](https://sms4smile.com/quotes/peter-drucker/the-single-most-important-thing-to-remember-about-any-enterprise-is/) [Peter Drucker](https://sms4smile.com/quotes/author/peter-drucker/) > [Deal with complaints. If you give the complaint your attention, you may be able to please this one person this one time - and…](https://sms4smile.com/quotes/susan-ward/deal-with-complaints-if-you-give-the-complaint-your-attention-you-may/) [Susan Ward](https://sms4smile.com/quotes/author/susan-ward/) > [A rose on time is more valuable than a $1,000 gift that's too late.](https://sms4smile.com/quotes/jim-rohn/a-rose-on-time-is-more-valuable-than-a-1-000-gift-that-s-too-late/) [Jim Rohn](https://sms4smile.com/quotes/author/jim-rohn/) > [Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?](https://sms4smile.com/quotes/jeffrey-gitomer/biggest-question-isn-t-it-really-customer-helping-rather-than/) [Jeffrey Gitomer](https://sms4smile.com/quotes/author/jeffrey-gitomer/) > [Make your customers comfortable and they will give you their lives.](https://sms4smile.com/quotes/paul-orfalea/make-your-customers-comfortable-and-they-will-give-you-their-lives/) [Paul Orfalea](https://sms4smile.com/quotes/author/paul-orfalea/) > [This is very positive for our community...The educational facilities in our area are enjoying advanced broadband services over a state-of-the-art 4G wireless network](https://sms4smile.com/quotes/larry-gates/this-is-very-positive-for-our-community-the-educational-facilities-in/) [Larry Gates](https://sms4smile.com/quotes/author/larry-gates/) > [“Life is a changing sequence of situations.If you do not change something, something will change you.”](https://sms4smile.com/quotes/ernest-agyemang-yeboah/life-is-a-changing-sequence-of-situations-if-you-do-not-change/) [Ernest Agyemang Yeboah](https://sms4smile.com/quotes/author/ernest-agyemang-yeboah/) > [Create Change...Before change creates you.](https://sms4smile.com/quotes/austin-shope/create-change-before-change-creates-you/) [Austin Shope](https://sms4smile.com/quotes/author/austin-shope/) ## More by Terry Leahy > [I had a very happy childhood and very loving parents. We didn't have much money and I suppose therefore you felt that anything you…](https://sms4smile.com/quotes/terry-leahy/i-had-a-very-happy-childhood-and-very-loving-parents-we-didn-t-have/) [Terry Leahy](https://sms4smile.com/quotes/author/terry-leahy/) > [If you find it difficult to accept failure then you simply won't get any innovation because employees will be too frightened](https://sms4smile.com/quotes/terry-leahy/if-you-find-it-difficult-to-accept-failure-then-you-simply-won-t-get/) [Terry Leahy](https://sms4smile.com/quotes/author/terry-leahy/) > [Investors want to know how exposed a business is to climate change. The physical risks to Tesco are clear, but could be far-reaching. Freak…](https://sms4smile.com/quotes/terry-leahy/investors-want-to-know-how-exposed-a-business-is-to-climate-change/) [Terry Leahy](https://sms4smile.com/quotes/author/terry-leahy/) > [Be more tolerant of the difficult people. They're the creative ones. They're not happy with the status quo.](https://sms4smile.com/quotes/terry-leahy/be-more-tolerant-of-the-difficult-people-they-re-the-creative-ones/) [Terry Leahy](https://sms4smile.com/quotes/author/terry-leahy/) [Explore all 5 Terry Leahy quotes ](https://sms4smile.com/quotes/author/terry-leahy/) ## More Change quotes > [Only within yourself exists the other reality for which you long. I can give you nothing that has not already its being within yourself.…](https://sms4smile.com/quotes/hermann-hesse/only-within-yourself-exists-the-other-reality-for-which-you-long-i/) [Hermann Hesse](https://sms4smile.com/quotes/author/hermann-hesse/) > [Life is full of change. That's how we learn and grow.](https://sms4smile.com/quotes/anonymous/life-is-full-of-change-that-s-how-we-learn-and-grow/) [Anonymous](https://sms4smile.com/quotes/author/anonymous/) > [I can't believe that I'm sitting in meetings with Steven Spielberg, Tom Hanks, and Annette Bening. I want to take on that responsibility to…](https://sms4smile.com/quotes/roger-ross-williams/i-can-t-believe-that-i-m-sitting-in-meetings-with-steven-spielberg/) [Roger Ross Williams](https://sms4smile.com/quotes/author/roger-ross-williams/) > [“…progress isn't necessarily about change but about things turning out as we want them to”](https://sms4smile.com/quotes/phil-hogan/progress-isn-t-necessarily-about-change-but-about-things-turning-out/) [Phil Hogan](https://sms4smile.com/quotes/author/phil-hogan/) > [Nobody can tell me that no changes are necessary in Washington.](https://sms4smile.com/quotes/william-weld/nobody-can-tell-me-that-no-changes-are-necessary-in-washington/) [William Weld](https://sms4smile.com/quotes/author/william-weld/) > [If my campaign is not in the debate, we will not be talking about how we really fix this problem of endless and expanding…](https://sms4smile.com/quotes/jill-stein/if-my-campaign-is-not-in-the-debate-we-will-not-be-talking-about-how/) [Jill Stein](https://sms4smile.com/quotes/author/jill-stein/) > [When you walk down the street of Kabul your values for life changes, they do change.](https://sms4smile.com/quotes/marco-pierre-white/when-you-walk-down-the-street-of-kabul-your-values-for-life-changes/) [Marco Pierre White](https://sms4smile.com/quotes/author/marco-pierre-white/) > [Your world will change whether or not you choose to change, but you have the power to choose it's direction.](https://sms4smile.com/quotes/napoleon-hill/your-world-will-change-whether-or-not-you-choose-to-change-but-you/) [Napoleon Hill](https://sms4smile.com/quotes/author/napoleon-hill/) > [I hope I continue to evolve.](https://sms4smile.com/quotes/charlotte-flair/i-hope-i-continue-to-evolve/) [Charlotte Flair](https://sms4smile.com/quotes/author/charlotte-flair/) > [“Stay focused on bringing people together and more on positive messaging so that you can be the change you wish to see in the…](https://sms4smile.com/quotes/germany-kent/stay-focused-on-bringing-people-together-and-more-on-positive/) [Germany Kent](https://sms4smile.com/quotes/author/germany-kent/) > [The biggest change for me as a mom was realizing I needed to put someone else before me. Now the hardest part about the…](https://sms4smile.com/quotes/kim-alexis/the-biggest-change-for-me-as-a-mom-was-realizing-i-needed-to-put/) [Kim Alexis](https://sms4smile.com/quotes/author/kim-alexis/) > [“After the funeral, my life changed. I felt as if time were suddenly precious, water going down an open drain, and I could not…](https://sms4smile.com/quotes/mitch-albom/after-the-funeral-my-life-changed-i-felt-as-if-time-were-suddenly/) [Mitch Albom](https://sms4smile.com/quotes/author/mitch-albom/) > [You practice mindfulness, on the one hand, to be calm and peaceful. On the other hand, as you practice mindfulness and live a life…](https://sms4smile.com/quotes/anonymous/you-practice-mindfulness-on-the-one-hand-to-be-calm-and-peaceful-on/) [Anonymous](https://sms4smile.com/quotes/author/anonymous/) > [Irish research will contribute to global progress and have the potential to help all countries realise the potential of their land sectors in addressing…](https://sms4smile.com/quotes/enda-kenny/irish-research-will-contribute-to-global-progress-and-have-the/) [Enda Kenny](https://sms4smile.com/quotes/author/enda-kenny/) > [No man can change himself into anything from sheer reason; he can only change into what he potentially is.](https://sms4smile.com/quotes/carl-jung/no-man-can-change-himself-into-anything-from-sheer-reason-he-can-only/) [Carl Jung](https://sms4smile.com/quotes/author/carl-jung/) [Browse all 33,920 Change quotes ](https://sms4smile.com/quotes/about/change/) ```json { "@context": "https://schema.org", "@graph": [ { "@type": "Quotation", "text": "Follow the customer, if they change, we change.", "creator": { "@type": "Person", "name": "Terry Leahy" }, "isPartOf": { "@id": "https://sms4smile.com/quotes/#website" }, "url": "https://sms4smile.com/quotes/terry-leahy/follow-the-customer-if-they-change-we-change/", "about": { "@type": "Thing", "name": "Change" }, "@id": "https://sms4smile.com/quotes/terry-leahy/follow-the-customer-if-they-change-we-change/#quotation", "image": { "@type": "ImageObject", "@id": "https://sms4smile.com/quotes/i/15b/terry-leahy-60613_change_follow-the-customer-if-they-change-we-ch_1026941.png", "contentUrl": "https://sms4smile.com/quotes/i/15b/terry-leahy-60613_change_follow-the-customer-if-they-change-we-ch_1026941.png", "url": "https://sms4smile.com/quotes/i/15b/terry-leahy-60613_change_follow-the-customer-if-they-change-we-ch_1026941.png", "width": 1080, "height": 1080, "caption": "“Follow the customer, if they change, we change.” — Terry Leahy", "creditText": "SMS4Smile Quotes", "creator": { "@id": "https://sms4smile.com/quotes/#organization" } } }, { "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://sms4smile.com/" }, { "@type": "ListItem", "position": 2, "name": "Quotes", "item": "https://sms4smile.com/quotes/" }, { "@type": "ListItem", "position": 3, "name": "Terry Leahy", "item": "https://sms4smile.com/quotes/author/terry-leahy/" }, { "@type": "ListItem", "position": 4, "name": "Follow the customer, if they change,...", "item": "https://sms4smile.com/quotes/terry-leahy/follow-the-customer-if-they-change-we-change/" } ], "@id": "https://sms4smile.com/quotes/terry-leahy/follow-the-customer-if-they-change-we-change/#breadcrumb" }, { "@type": "WebSite", "@id": "https://sms4smile.com/quotes/#website", "name": "SMS4Smile Quotes", "url": "https://sms4smile.com/quotes/", "publisher": { "@id": "https://sms4smile.com/quotes/#organization" } }, { "@type": "Organization", "@id": "https://sms4smile.com/quotes/#organization", "name": "SMS4Smile Quotes", "url": "https://sms4smile.com/quotes/", "logo": { "@type": "ImageObject", "url": "https://sms4smile.com/quotes/wp-content/themes/sq/assets/icons/icon-512.png", "width": 512, "height": 512 } } ] } ```