--- title: "Meaning & Key Takeaway of: One of the speaking programs I deliver is…" description: "\"“One of the speaking programs I deliver is entitled, \"Service with a Smile . . . How to Create a Sensational Customer Experience.\" Smiling is at the he..." image: "https://sms4smile.com/quotes/i/b00/susan-c-young-156_amazon-author-susan_one-of-the-speaking-programs-i-deliver-i_2293198.jpg" --- # One of the speaking programs I deliver is entitled… ![“One of the speaking programs I deliver is entitled, "Service with a Smile . . . How to Create a Sensational Customer Experience." Smiling is at the heart of my teaching because when employees smile while delivering service, it tells the guest/client/customer . . . You matter. You are important. We…” quote by Susan C. Young](https://sms4smile.com/quotes/i/b00/susan-c-young-156_amazon-author-susan_one-of-the-speaking-programs-i-deliver-i_2293198.jpg) [Download](https://sms4smile.com/quotes/i/b00/susan-c-young-156_amazon-author-susan_one-of-the-speaking-programs-i-deliver-i_2293198.jpg) [Open image](https://sms4smile.com/quotes/i/b00/susan-c-young-156_amazon-author-susan_one-of-the-speaking-programs-i-deliver-i_2293198.jpg) > ““One of the speaking programs I deliver is entitled, "Service with a Smile . . . How to Create a Sensational Customer Experience." Smiling is at the heart of my teaching because when employees smile while delivering service, it tells the guest/client/customer . . . You matter. You are important. We are glad you are here. We appreciate your business.”” [Susan C. Young](https://sms4smile.com/quotes/author/susan-c-young/) ## About This Quote This interpretation was drafted with AI assistance. It is one reading of the quote, not the author's own explanation. Smiling while serving signals respect, value, and appreciation to customers, enhancing their experience and loyalty. **In simple terms:** A smile shows customers they matter. Key Takeaway Smile to convey respect and appreciation. Themes customer service human connection employee attitude Mood warm encouraging professional Type motivational inspirational When to use this quote - retail interactions - hospitality check - call center support - online chat assistance Key Concepts psychology of perception emotional intelligence Questions to Reflect On - How can employees maintain authentic smiles during stressful shifts? - What impact does a genuine smile have on customer satisfaction? A Different Perspective A smile may feel insincere if not genuine, potentially backfiring. ★ ★ ★ ★ ★ No ratings yet [Amazon-author-susan-c-young-msa](https://sms4smile.com/quotes/about/amazon-author-susan-c-young-msa/) [Body-language-quotes](https://sms4smile.com/quotes/about/body-language-quotes/) [Communication skills](https://sms4smile.com/quotes/about/communication-skills/) [Customer](https://sms4smile.com/quotes/about/customer/) [Customer experience](https://sms4smile.com/quotes/about/customer-experience/) [Expressions-of-emotion](https://sms4smile.com/quotes/about/expressions-of-emotion/) [Motivational-speaker-susan-young](https://sms4smile.com/quotes/about/motivational-speaker-susan-young/) [Quotes-by-susan-c-young](https://sms4smile.com/quotes/about/quotes-by-susan-c-young/) [Relationship quotes](https://sms4smile.com/quotes/about/relationship-quotes/) [Smiling quotes](https://sms4smile.com/quotes/about/smiling-quotes/) [Susanspeaks-com](https://sms4smile.com/quotes/about/susanspeaks-com/) ## Related quotes > [“A smile is one of the most powerful and important body language cues we share with others—and as such a heartfelt emotion, it's impossible…](https://sms4smile.com/quotes/susan-c-young/a-smile-is-one-of-the-most-powerful-and-important-body-language-cues/) [Susan C. Young](https://sms4smile.com/quotes/author/susan-c-young/) > [“I attended a symposium to hear Shilagh Mirgain, Ph.D. speak on Mindful Leadership. Throughout her program, I made sure to make eye contact and…](https://sms4smile.com/quotes/susan-c-young/i-attended-a-symposium-to-hear-shilagh-mirgain-ph-d-speak-on-mindful/) [Susan C. Young](https://sms4smile.com/quotes/author/susan-c-young/) > [“Research has shown that smiling releases endorphins—the happy hormones that shift your physiology for improved well-being. When you smile and your eyes crinkle, your…](https://sms4smile.com/quotes/susan-c-young/research-has-shown-that-smiling-releases-endorphins-the-happy/) [Susan C. Young](https://sms4smile.com/quotes/author/susan-c-young/) > [“Smiling reduces blood pressure by lowering the stress-inducing hormones, such as adrenaline and cortisol. 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The law of reciprocity illustrates it is hard to…](https://sms4smile.com/quotes/susan-c-young/when-you-see-people-smiling-does-it-give-you-a-sense-of-connection/) [Susan C. Young](https://sms4smile.com/quotes/author/susan-c-young/) > [“A friend recently shared that even if he is in a rough mood, when someone smiles at him it enhances his kindness and encourages…](https://sms4smile.com/quotes/susan-c-young/a-friend-recently-shared-that-even-if-he-is-in-a-rough-mood-when/) [Susan C. Young](https://sms4smile.com/quotes/author/susan-c-young/) > [“A genuine smile is your best fashion accessory and the most important thing you can wear.”](https://sms4smile.com/quotes/susan-c-young/a-genuine-smile-is-your-best-fashion-accessory-and-the-most-important/) [Susan C. 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Young quotes ](https://sms4smile.com/quotes/author/susan-c-young/) ## More Amazon-author-susan-c-young-msa quotes > [“A smile is one of the most powerful and important body language cues we share with others—and as such a heartfelt emotion, it's impossible…](https://sms4smile.com/quotes/susan-c-young/a-smile-is-one-of-the-most-powerful-and-important-body-language-cues/) [Susan C. Young](https://sms4smile.com/quotes/author/susan-c-young/) > [“A genuine smile is your best fashion accessory and the most important thing you can wear.”](https://sms4smile.com/quotes/susan-c-young/a-genuine-smile-is-your-best-fashion-accessory-and-the-most-important/) [Susan C. Young](https://sms4smile.com/quotes/author/susan-c-young/) > [“A friend recently shared that even if he is in a rough mood, when someone smiles at him it enhances his kindness and encourages…](https://sms4smile.com/quotes/susan-c-young/a-friend-recently-shared-that-even-if-he-is-in-a-rough-mood-when/) [Susan C. 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