--- title: "Meaning & Key Takeaway of: My success with customers on the…" description: "\"“My success with customers on the telephone wasn’t by using pushy sales methods, but by engaging people in meaningful conversations which could lead to..." image: "https://sms4smile.com/quotes/i/159/susan-c-young-156_active-listening_my-success-with-customers-on-the-telepho_700160.jpg" --- # My success with customers on the telephone wasn’t by using… ![“My success with customers on the telephone wasn’t by using pushy sales methods, but by engaging people in meaningful conversations which could lead to friendships on the phone before I ever met them. I would ask questions, listen to their stories, respond to their needs, develop rapport, and earn…” quote by Susan C. Young](https://sms4smile.com/quotes/i/159/susan-c-young-156_active-listening_my-success-with-customers-on-the-telepho_700160.jpg) [Download](https://sms4smile.com/quotes/i/159/susan-c-young-156_active-listening_my-success-with-customers-on-the-telepho_700160.jpg) [Open image](https://sms4smile.com/quotes/i/159/susan-c-young-156_active-listening_my-success-with-customers-on-the-telepho_700160.jpg) > ““My success with customers on the telephone wasn’t by using pushy sales methods, but by engaging people in meaningful conversations which could lead to friendships on the phone before I ever met them. I would ask questions, listen to their stories, respond to their needs, develop rapport, and earn their business. When we would finally meet in person, it felt less like an introduction and more like a reunion. It was not only good business, we had fun in the process!”” [Susan C. Young](https://sms4smile.com/quotes/author/susan-c-young/) ## About This Quote This interpretation was drafted with AI assistance. It is one reading of the quote, not the author's own explanation. Effective sales stem from genuine conversation and relationship building rather than aggressive tactics. **In simple terms:** Build rapport before selling. Key Takeaway Prioritize listening and empathy in sales. Themes sales communication relationships empathy Mood motivational practical Type business inspirational When to use this quote - telephone outreach - client meetings - networking events Key Concepts psychology customer experience trust building Questions to Reflect On - How can you balance friendliness with professional goals? - What boundaries ensure conversations stay productive? A Different Perspective Relying solely on rapport may not close all deals. ★ ★ ★ ★ ★ No ratings yet [Active-listening](https://sms4smile.com/quotes/about/active-listening/) [Business](https://sms4smile.com/quotes/about/business/) [Communication](https://sms4smile.com/quotes/about/communication/) [Communication skills](https://sms4smile.com/quotes/about/communication-skills/) [Customer-service-quotes](https://sms4smile.com/quotes/about/customer-service-quotes/) [Healthy-conversation](https://sms4smile.com/quotes/about/healthy-conversation/) [Meaningful conversations](https://sms4smile.com/quotes/about/meaningful-conversations/) [Motivational-speaker-susan-young](https://sms4smile.com/quotes/about/motivational-speaker-susan-young/) [Positive-first-impression-quotes](https://sms4smile.com/quotes/about/positive-first-impression-quotes/) [Quotes-by-susan-c-young](https://sms4smile.com/quotes/about/quotes-by-susan-c-young/) [Relationship quotes](https://sms4smile.com/quotes/about/relationship-quotes/) [Success](https://sms4smile.com/quotes/about/success/) [Susanspeaks-com](https://sms4smile.com/quotes/about/susanspeaks-com/) ## Related quotes > [“Establishing social certainty helps you build trust, develop rapport, and strengthen your connection. However, the right questions might lead you to find a niche…](https://sms4smile.com/quotes/susan-c-young/establishing-social-certainty-helps-you-build-trust-develop-rapport/) [Susan C. Young](https://sms4smile.com/quotes/author/susan-c-young/) > [The amount of random conversations that lead to culture-shifting ideas is insane.](https://sms4smile.com/quotes/virgil-abloh/the-amount-of-random-conversations-that-lead-to-culture-shifting/) [Virgil Abloh](https://sms4smile.com/quotes/author/virgil-abloh/) > [Rapport is the ultimate tool for producing results with other people. No matter what you want in your life, if you can develop rapport…](https://sms4smile.com/quotes/tony-robbins/rapport-is-the-ultimate-tool-for-producing-results-with-other-people/) [Tony Robbins](https://sms4smile.com/quotes/author/tony-robbins/) > [Employees are the key to your success with customers. Treat them well!](https://sms4smile.com/quotes/ron-kaufman/employees-are-the-key-to-your-success-with-customers-treat-them-well/) [Ron Kaufman](https://sms4smile.com/quotes/author/ron-kaufman/) > [The recipe for success . . . customers will get what they want, when they want it . . . you will see more…](https://sms4smile.com/quotes/martin-zwilling/the-recipe-for-success-customers-will-get-what-they-want-when-they/) [Martin Zwilling](https://sms4smile.com/quotes/author/martin-zwilling/) > [Your profits reflect the success of your customers.](https://sms4smile.com/quotes/ron-kaufman/your-profits-reflect-the-success-of-your-customers/) [Ron Kaufman](https://sms4smile.com/quotes/author/ron-kaufman/) > [“Active listening is one of the best services a company can provide.”](https://sms4smile.com/quotes/susan-c-young/active-listening-is-one-of-the-best-services-a-company-can-provide/) [Susan C. Young](https://sms4smile.com/quotes/author/susan-c-young/) > [“When you become an actively engaged listener, you will develop the mindful awareness that active listening involves multiple layers and distinct levels.”](https://sms4smile.com/quotes/susan-c-young/when-you-become-an-actively-engaged-listener-you-will-develop-the/) [Susan C. Young](https://sms4smile.com/quotes/author/susan-c-young/) > [“Through the years, I have heard that the average person speaks at about 150-160 words per minute, but can listen at a rate of…](https://sms4smile.com/quotes/susan-c-young/through-the-years-i-have-heard-that-the-average-person-speaks-at/) [Susan C. Young](https://sms4smile.com/quotes/author/susan-c-young/) > [“If you have ever experienced this type of unprofessional treatment, I doubt you would even consider giving them business in the future. Interrupting, ignoring,…](https://sms4smile.com/quotes/susan-c-young/if-you-have-ever-experienced-this-type-of-unprofessional-treatment-i/) [Susan C. Young](https://sms4smile.com/quotes/author/susan-c-young/) > [“The Physical Language of Listening Active listening is a physical process which transcends simply hearing. Your body language speaks on your behalf as to…](https://sms4smile.com/quotes/susan-c-young/the-physical-language-of-listening-active-listening-is-a-physical/) [Susan C. Young](https://sms4smile.com/quotes/author/susan-c-young/) > [“Become keenly aware of these three layers to discover whether you're listening with interest and intent for excellent communication and understanding—or are you unintentionally…](https://sms4smile.com/quotes/susan-c-young/become-keenly-aware-of-these-three-layers-to-discover-whether-you-re/) [Susan C. Young](https://sms4smile.com/quotes/author/susan-c-young/) > [“Being Present Years ago, I attended a conference where the keynote speaker encouraged everyone to BE HERE NOW! It grabbed people's attention and reminded…](https://sms4smile.com/quotes/susan-c-young/being-present-years-ago-i-attended-a-conference-where-the-keynote/) [Susan C. Young](https://sms4smile.com/quotes/author/susan-c-young/) > [“To Become an Attentive Listener . . . • Observe a person’s physical presence to see how their body language aligns with their message.…](https://sms4smile.com/quotes/susan-c-young/to-become-an-attentive-listener-observe-a-person-s-physical-presence/) [Susan C. Young](https://sms4smile.com/quotes/author/susan-c-young/) > [“The process of attentive listening makes the other person feel important, valued, and heard. For Nick, listening was, and still is, love. I've never…](https://sms4smile.com/quotes/susan-c-young/the-process-of-attentive-listening-makes-the-other-person-feel/) [Susan C. Young](https://sms4smile.com/quotes/author/susan-c-young/) ## More by Susan C. Young > [“We've all met people who are beautiful on the outside, however, when they open their mouths to speak, they have nothing of substance to…](https://sms4smile.com/quotes/susan-c-young/we-ve-all-met-people-who-are-beautiful-on-the-outside-however-when/) [Susan C. Young](https://sms4smile.com/quotes/author/susan-c-young/) > [“Being grounded in your lifelong culture and your personal perspective, you are comfortable with the way you see things and may believe it is…](https://sms4smile.com/quotes/susan-c-young/being-grounded-in-your-lifelong-culture-and-your-personal-perspective/) [Susan C. Young](https://sms4smile.com/quotes/author/susan-c-young/) > [“A positive attitude will help you be more inspiring and motivating to others.”](https://sms4smile.com/quotes/susan-c-young/a-positive-attitude-will-help-you-be-more-inspiring-and-motivating-to/) [Susan C. Young](https://sms4smile.com/quotes/author/susan-c-young/) > [“The Gift that Keeps on Giving I once had a lovely real estate client named Jane who was an elderly lady living alone. Her…](https://sms4smile.com/quotes/susan-c-young/the-gift-that-keeps-on-giving-i-once-had-a-lovely-real-estate-client/) [Susan C. Young](https://sms4smile.com/quotes/author/susan-c-young/) > [“Conversation starters. Icebreakers. Openers. However you choose to label them, that moment when the first words come out of your mouth can make or…](https://sms4smile.com/quotes/susan-c-young/conversation-starters-icebreakers-openers-however-you-choose-to-label/) [Susan C. Young](https://sms4smile.com/quotes/author/susan-c-young/) > [“Free Flowing Dialogue “Have you ever been engaged in a conversation which was so dynamic that you were both firing on all cylinders, in…](https://sms4smile.com/quotes/susan-c-young/free-flowing-dialogue-have-you-ever-been-engaged-in-a-conversation/) [Susan C. Young](https://sms4smile.com/quotes/author/susan-c-young/) > [“In years gone by, particularly in the East and the South, ladies would attend charm school to learn how to elegantly stand, sit, dance,…](https://sms4smile.com/quotes/susan-c-young/in-years-gone-by-particularly-in-the-east-and-the-south-ladies-would/) [Susan C. Young](https://sms4smile.com/quotes/author/susan-c-young/) > [“5 Tips for Mirroring Others 1. Body language. When they smile, you smile. When they lean back in their chair, you lean back in…](https://sms4smile.com/quotes/susan-c-young/5-tips-for-mirroring-others-1-body-language-when-they-smile-you-smile/) [Susan C. Young](https://sms4smile.com/quotes/author/susan-c-young/) > [“Communication skills, quotes by susan c young, relationship quotes, how to make a great first impression, preparation quotes, motivational speaker, susan young, build confidence,…](https://sms4smile.com/quotes/susan-c-young/communication-skills-quotes-by-susan-c-young-relationship-quotes-how/) [Susan C. Young](https://sms4smile.com/quotes/author/susan-c-young/) > [“How do you enter a room? How do you walk into a job interview? How do you approach a sales prospect for the first…](https://sms4smile.com/quotes/susan-c-young/how-do-you-enter-a-room-how-do-you-walk-into-a-job-interview-how-do/) [Susan C. Young](https://sms4smile.com/quotes/author/susan-c-young/) > [“Self-confident people face their fears head-on and are willing to take risks.”](https://sms4smile.com/quotes/susan-c-young/self-confident-people-face-their-fears-head-on-and-are-willing-to/) [Susan C. Young](https://sms4smile.com/quotes/author/susan-c-young/) > [“Be the Inviter “When I began my speaking career, I designed and delivered motivational programs for children teaching them success skills for life. Before…](https://sms4smile.com/quotes/susan-c-young/be-the-inviter-when-i-began-my-speaking-career-i-designed-and/) [Susan C. Young](https://sms4smile.com/quotes/author/susan-c-young/) > [“Employee Engagement “Employee Engagement” has become a very hot topic in recent years. The escalating statistics for disengagement are alarming. In 2015, the Gallup…](https://sms4smile.com/quotes/susan-c-young/employee-engagement-employee-engagement-has-become-a-very-hot-topic/) [Susan C. Young](https://sms4smile.com/quotes/author/susan-c-young/) > [“To remember people’s names, use rhyming, rhythm, adjectives, and alliteration—Use rhyming (trim Kim), rhythm (Sally sells seashells), adjectives (kind Kevin), and alliteration (Mike likes…](https://sms4smile.com/quotes/susan-c-young/to-remember-people-s-names-use-rhyming-rhythm-adjectives-and/) [Susan C. Young](https://sms4smile.com/quotes/author/susan-c-young/) > [“A smile is one of the most powerful and important body language cues we share with others—and as such a heartfelt emotion, it's impossible…](https://sms4smile.com/quotes/susan-c-young/a-smile-is-one-of-the-most-powerful-and-important-body-language-cues/) [Susan C. Young](https://sms4smile.com/quotes/author/susan-c-young/) [Explore all 1,096 Susan C. Young quotes ](https://sms4smile.com/quotes/author/susan-c-young/) ## More Active-listening quotes > [“The process of attentive listening makes the other person feel important, valued, and heard. For Nick, listening was, and still is, love. I've never…](https://sms4smile.com/quotes/susan-c-young/the-process-of-attentive-listening-makes-the-other-person-feel/) [Susan C. Young](https://sms4smile.com/quotes/author/susan-c-young/) > [“To Become an Attentive Listener . . . • Observe a person’s physical presence to see how their body language aligns with their message.…](https://sms4smile.com/quotes/susan-c-young/to-become-an-attentive-listener-observe-a-person-s-physical-presence/) [Susan C. Young](https://sms4smile.com/quotes/author/susan-c-young/) > [“Being Present Years ago, I attended a conference where the keynote speaker encouraged everyone to BE HERE NOW! It grabbed people's attention and reminded…](https://sms4smile.com/quotes/susan-c-young/being-present-years-ago-i-attended-a-conference-where-the-keynote/) [Susan C. Young](https://sms4smile.com/quotes/author/susan-c-young/) > [“Become keenly aware of these three layers to discover whether you're listening with interest and intent for excellent communication and understanding—or are you unintentionally…](https://sms4smile.com/quotes/susan-c-young/become-keenly-aware-of-these-three-layers-to-discover-whether-you-re/) [Susan C. Young](https://sms4smile.com/quotes/author/susan-c-young/) > [“He was practicing active listening.”](https://sms4smile.com/quotes/charlie-jane-anders/he-was-practicing-active-listening/) [Charlie Jane Anders](https://sms4smile.com/quotes/author/charlie-jane-anders/) > [“The Physical Language of Listening Active listening is a physical process which transcends simply hearing. Your body language speaks on your behalf as to…](https://sms4smile.com/quotes/susan-c-young/the-physical-language-of-listening-active-listening-is-a-physical/) [Susan C. Young](https://sms4smile.com/quotes/author/susan-c-young/) > [“If you have ever experienced this type of unprofessional treatment, I doubt you would even consider giving them business in the future. Interrupting, ignoring,…](https://sms4smile.com/quotes/susan-c-young/if-you-have-ever-experienced-this-type-of-unprofessional-treatment-i/) [Susan C. Young](https://sms4smile.com/quotes/author/susan-c-young/) > [“Through the years, I have heard that the average person speaks at about 150-160 words per minute, but can listen at a rate of…](https://sms4smile.com/quotes/susan-c-young/through-the-years-i-have-heard-that-the-average-person-speaks-at/) [Susan C. Young](https://sms4smile.com/quotes/author/susan-c-young/) > [“When you become an actively engaged listener, you will develop the mindful awareness that active listening involves multiple layers and distinct levels.”](https://sms4smile.com/quotes/susan-c-young/when-you-become-an-actively-engaged-listener-you-will-develop-the/) [Susan C. Young](https://sms4smile.com/quotes/author/susan-c-young/) > [“Don't just listen with your two ears only. Listen attentively. Listen with every fiber of your being!”](https://sms4smile.com/quotes/assegid-habtewold/don-t-just-listen-with-your-two-ears-only-listen-attentively-listen/) [Assegid Habtewold](https://sms4smile.com/quotes/author/assegid-habtewold/) > [“Active listening is one of the best services a company can provide.”](https://sms4smile.com/quotes/susan-c-young/active-listening-is-one-of-the-best-services-a-company-can-provide/) [Susan C. Young](https://sms4smile.com/quotes/author/susan-c-young/) > [“Listening is one of the finest ways to demonstrate our love for another human being. How many marriages could be saved, friendships healed, careers…](https://sms4smile.com/quotes/susan-c-young/listening-is-one-of-the-finest-ways-to-demonstrate-our-love-for/) [Susan C. Young](https://sms4smile.com/quotes/author/susan-c-young/) > [“14 Ways to Become an Incredible Listener 1. Be present and provide your undivided attention. 2. Seek first to understand, then to be understood.…](https://sms4smile.com/quotes/susan-c-young/14-ways-to-become-an-incredible-listener-1-be-present-and-provide/) [Susan C. Young](https://sms4smile.com/quotes/author/susan-c-young/) > [“If the skill of participatory listening came effortlessly and easy for everyone, there would not be so many misunderstandings, communication breakdowns, irritations, and frustrations.”](https://sms4smile.com/quotes/susan-c-young/if-the-skill-of-participatory-listening-came-effortlessly-and-easy/) [Susan C. Young](https://sms4smile.com/quotes/author/susan-c-young/) > [“By your practice of active listening, everyone involved benefits because you . . . • are more engaged and engaging; • demonstrate that you…](https://sms4smile.com/quotes/susan-c-young/by-your-practice-of-active-listening-everyone-involved-benefits/) [Susan C. Young](https://sms4smile.com/quotes/author/susan-c-young/) [Browse all 39 Active-listening quotes ](https://sms4smile.com/quotes/about/active-listening/) ```json { "@context": "https://schema.org", "@graph": [ { "@type": "Quotation", "text": "“My success with customers on the telephone wasn’t by using pushy sales methods, but by engaging people in meaningful conversations which could lead to friendships on the phone before I ever met them. I would ask questions, listen to their stories, respond to their needs, develop rapport, and earn their business. When we would finally meet in person, it felt less like an introduction and more like a reunion. It was not only good business, we had fun in the process!”", "creator": { "@type": "Person", "name": "Susan C. 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