--- title: "Meaning & Key Takeaway of: We have a terrific team, and our managers…" description: "\"We have a terrific team, and our managers are terrific managers, but we have made it too complicated for them and too complicated in a way that they ju..." image: "https://sms4smile.com/quotes/i/f47/steve-ells-9755_complicated_we-have-a-terrific-team-and-our-managers_677226.png" --- # We have a terrific team, and our managers are terrific… ![“We have a terrific team, and our managers are terrific managers, but we have made it too complicated for them and too complicated in a way that they just can't do an excellent job in many cases when it comes to the customer experience.” quote by Steve Ells](https://sms4smile.com/quotes/i/f47/steve-ells-9755_complicated_we-have-a-terrific-team-and-our-managers_677226.png) [Download](https://sms4smile.com/quotes/i/f47/steve-ells-9755_complicated_we-have-a-terrific-team-and-our-managers_677226.png) [Open image](https://sms4smile.com/quotes/i/f47/steve-ells-9755_complicated_we-have-a-terrific-team-and-our-managers_677226.png) > “We have a terrific team, and our managers are terrific managers, but we have made it too complicated for them and too complicated in a way that they just can't do an excellent job in many cases when it comes to the customer experience.” [Steve Ells](https://sms4smile.com/quotes/author/steve-ells/) ## About This Quote This interpretation was drafted with AI assistance. It is one reading of the quote, not the author's own explanation. Complex processes hinder managers from delivering excellent customer service, despite having a strong team. **In simple terms:** Complicated systems block good performance. Key Takeaway Simplify to empower managers. Themes management customer service processes leadership efficiency Mood frustrated determined Type advisory practical When to use this quote - Retail operations - call center management - project rollout - service redesign Key Concepts Organizational design operational bottlenecks employee empowerment Questions to Reflect On - How can you streamline workflows without losing quality? - What support do managers need to succeed? 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I didn't know what the fast-food rules were.…](https://sms4smile.com/quotes/steve-ells/you-know-i-hate-to-borrow-apple-s-tag-but-think-different-really-from/) [Steve Ells](https://sms4smile.com/quotes/author/steve-ells/) > [The economic model was formed by the constraints that I had: a small space, relatively inexpensive building materials, relatively inexpensive investment, a very efficient…](https://sms4smile.com/quotes/steve-ells/the-economic-model-was-formed-by-the-constraints-that-i-had-a-small/) [Steve Ells](https://sms4smile.com/quotes/author/steve-ells/) > [When I started on the very first day with just one restaurant, we used to pick oregano off the stems and chop them. We…](https://sms4smile.com/quotes/steve-ells/when-i-started-on-the-very-first-day-with-just-one-restaurant-we-used/) [Steve Ells](https://sms4smile.com/quotes/author/steve-ells/) > [We have two day-parts, lunch and dinner. We don't have breakfast. We don't have drive-thru. We don't have late night. 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At the restaurants, we chop cilantro, onions, and limes…](https://sms4smile.com/quotes/steve-ells/when-our-employees-walk-in-in-the-morning-they-see-food-they-have-to/) [Steve Ells](https://sms4smile.com/quotes/author/steve-ells/) > [We want to show all of our customers that the industry standards that we had been employing before - which are considered great standards…](https://sms4smile.com/quotes/steve-ells/we-want-to-show-all-of-our-customers-that-the-industry-standards-that/) [Steve Ells](https://sms4smile.com/quotes/author/steve-ells/) > [The earliest recollection I have of being in the kitchen and cooking was in the third grade, and we lived in Germany. And I…](https://sms4smile.com/quotes/steve-ells/the-earliest-recollection-i-have-of-being-in-the-kitchen-and-cooking/) [Steve Ells](https://sms4smile.com/quotes/author/steve-ells/) > [We aspire to make artisanal tortillas on an industrial scale.](https://sms4smile.com/quotes/steve-ells/we-aspire-to-make-artisanal-tortillas-on-an-industrial-scale/) [Steve Ells](https://sms4smile.com/quotes/author/steve-ells/) > [If food is processed - like canned or frozen - you can reduce the risks of pathogens.](https://sms4smile.com/quotes/steve-ells/if-food-is-processed-like-canned-or-frozen-you-can-reduce-the-risks/) [Steve Ells](https://sms4smile.com/quotes/author/steve-ells/) > [Certainly, in college, I had no idea what I wanted to do, I studied art history and had a great time, but I didn't…](https://sms4smile.com/quotes/steve-ells/certainly-in-college-i-had-no-idea-what-i-wanted-to-do-i-studied-art/) [Steve Ells](https://sms4smile.com/quotes/author/steve-ells/) [Explore all 70 Steve Ells quotes ](https://sms4smile.com/quotes/author/steve-ells/) ## More Complicated quotes > [Of course I like you. It's because I like you I don't wanna be with you. It's a complicated emotion.](https://sms4smile.com/quotes/marlin/of-course-i-like-you-it-s-because-i-like-you-i-don-t-wanna-be-with/) Marlin > [“Why the hell did he have to be so complicated? One minute he was charming, the next he withdrew behind his internal walls.”](https://sms4smile.com/quotes/lia-davis/why-the-hell-did-he-have-to-be-so-complicated-one-minute-he-was/) [Lia Davis](https://sms4smile.com/quotes/author/lia-davis/) > [Life is more complicated than we think, yet far simpler than anyone dares to imagine](https://sms4smile.com/quotes/lawrence-durrell/life-is-more-complicated-than-we-think-yet-far-simpler-than-anyone/) [Lawrence Durrell](https://sms4smile.com/quotes/author/lawrence-durrell/) > [I think adoption becomes complicated whenever the biological parents are alive.](https://sms4smile.com/quotes/james-haven/i-think-adoption-becomes-complicated-whenever-the-biological-parents/) [James Haven](https://sms4smile.com/quotes/author/james-haven/) > [We animals are the most complicated things in the known universe.](https://sms4smile.com/quotes/richard-dawkins/we-animals-are-the-most-complicated-things-in-the-known-universe/) [Richard Dawkins](https://sms4smile.com/quotes/author/richard-dawkins/) > [Programmers are always surrounded by complexity; we cannot avoid it… If our basic tool, the language in which we design and code our programs,…](https://sms4smile.com/quotes/tony-hoare/programmers-are-always-surrounded-by-complexity-we-cannot-avoid-it-if/) [Tony Hoare](https://sms4smile.com/quotes/author/tony-hoare/) > [“Just because it's complicated, just because you think you can't ever know everything about another person, it doesn't mean you can't try.”](https://sms4smile.com/quotes/maria-semple/just-because-it-s-complicated-just-because-you-think-you-can-t-ever/) [Maria Semple](https://sms4smile.com/quotes/author/maria-semple/) > [The one thing I absolutely hate about social media are the people who abuse it. 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They're not complicated.](https://sms4smile.com/quotes/robert-maxwell/two-people-could-build-an-outhouse-in-four-hours-they-re-not/) [Robert Maxwell](https://sms4smile.com/quotes/author/robert-maxwell/) Browse all 3,190 Complicated quotes ```json { "@context": "https://schema.org", "@graph": [ { "@type": "Quotation", "text": "We have a terrific team, and our managers are terrific managers, but we have made it too complicated for them and too complicated in a way that they just can't do an excellent job in many cases when it comes to the customer experience.", "creator": { "@type": "Person", "name": "Steve Ells" }, "isPartOf": { "@id": "https://sms4smile.com/quotes/#website" }, "url": "https://sms4smile.com/quotes/steve-ells/we-have-a-terrific-team-and-our-managers-are-terrific-managers-but-we/", "about": { "@type": "Thing", "name": "Complicated" }, "@id": "https://sms4smile.com/quotes/steve-ells/we-have-a-terrific-team-and-our-managers-are-terrific-managers-but-we/#quotation", "image": { "@type": "ImageObject", "@id": "https://sms4smile.com/quotes/i/f47/steve-ells-9755_complicated_we-have-a-terrific-team-and-our-managers_677226.png", "contentUrl": "https://sms4smile.com/quotes/i/f47/steve-ells-9755_complicated_we-have-a-terrific-team-and-our-managers_677226.png", "url": "https://sms4smile.com/quotes/i/f47/steve-ells-9755_complicated_we-have-a-terrific-team-and-our-managers_677226.png", "width": 1080, "height": 1080, "caption": "“We have a terrific team, and our managers are terrific managers, but we have made it too complicated for…” — Steve Ells", "creditText": "SMS4Smile Quotes", "creator": { "@id": "https://sms4smile.com/quotes/#organization" } } }, { "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://sms4smile.com/" }, { "@type": "ListItem", "position": 2, "name": "Quotes", "item": "https://sms4smile.com/quotes/" }, { "@type": "ListItem", "position": 3, "name": "Steve Ells", "item": "https://sms4smile.com/quotes/author/steve-ells/" }, { "@type": "ListItem", "position": 4, "name": "We have a terrific team, and...", "item": "https://sms4smile.com/quotes/steve-ells/we-have-a-terrific-team-and-our-managers-are-terrific-managers-but-we/" } ], "@id": "https://sms4smile.com/quotes/steve-ells/we-have-a-terrific-team-and-our-managers-are-terrific-managers-but-we/#breadcrumb" }, { "@type": "WebSite", "@id": "https://sms4smile.com/quotes/#website", "name": "SMS4Smile Quotes", "url": "https://sms4smile.com/quotes/", "publisher": { "@id": "https://sms4smile.com/quotes/#organization" } }, { "@type": "Organization", "@id": "https://sms4smile.com/quotes/#organization", "name": "SMS4Smile Quotes", "url": "https://sms4smile.com/quotes/", "logo": { "@type": "ImageObject", "url": "https://sms4smile.com/quotes/wp-content/themes/sq/assets/icons/icon-512.png", "width": 512, "height": 512 } } ] } ```