---
title: "Meaning & Key Takeaway of: The high quality of a company’s customer…"
description: "\"“The high quality of a company’s customer experience rarely has anything to do with the high price of their product.”\" — Stan Slap"
image: "https://sms4smile.com/quotes/i/7ea/stan-slap-9647_business_the-high-quality-of-a-company-s-customer_599478.jpg"
---

#  The high quality of a company’s customer experience rarely…

![“The high quality of a company’s customer experience rarely has anything to do with the high price of their product.” quote by Stan Slap](https://sms4smile.com/quotes/i/7ea/stan-slap-9647_business_the-high-quality-of-a-company-s-customer_599478.jpg)   [Download](https://sms4smile.com/quotes/i/7ea/stan-slap-9647_business_the-high-quality-of-a-company-s-customer_599478.jpg) [Open image](https://sms4smile.com/quotes/i/7ea/stan-slap-9647_business_the-high-quality-of-a-company-s-customer_599478.jpg)

> ““The high quality of a company’s customer experience rarely has anything to do with the high price of their product.””

[Stan Slap](https://sms4smile.com/quotes/author/stan-slap/)

## About This Quote

This interpretation was drafted with AI assistance. It is one reading of the quote, not the author's own explanation.

Customer experience quality depends on service, not product price, emphasizing value creation through interactions.

**In simple terms:** Good service matters more than high price.

Key Takeaway

Focus on service excellence.

Themes

customer experience value service pricing relationship

Mood

analytical pragmatic professional

Type

advice business

When to use this quote

- retail
- SaaS
- hospitality
- e‑commerce
- B2B services

Key Concepts

service design value perception customer loyalty

Questions to Reflect On

- How can you improve service without raising costs?
- What aspects of experience drive loyalty?

A Different Perspective

High price can still deter customers if service is poor.

★ ★ ★ ★ ★   No ratings yet

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