--- title: "Meaning & Key Takeaway of: Any customer that walks away…" description: "\"Any customer that walks away, disrespected and defeated, represents tens of thousands of dollars out the door, in addition to the failure of a promise ..." image: "https://sms4smile.com/quotes/i/643/seth-godin-152_brands_any-customer-that-walks-away-disrespecte_2257821.png" --- # Any customer that walks away, disrespected and defeated… ![“Any customer that walks away, disrespected and defeated, represents tens of thousands of dollars out the door, in addition to the failure of a promise the brand made in the first place. You can't see it but it's happening, daily.” quote by Seth Godin](https://sms4smile.com/quotes/i/643/seth-godin-152_brands_any-customer-that-walks-away-disrespecte_2257821.png) [Download](https://sms4smile.com/quotes/i/643/seth-godin-152_brands_any-customer-that-walks-away-disrespecte_2257821.png) [Open image](https://sms4smile.com/quotes/i/643/seth-godin-152_brands_any-customer-that-walks-away-disrespecte_2257821.png) > “Any customer that walks away, disrespected and defeated, represents tens of thousands of dollars out the door, in addition to the failure of a promise the brand made in the first place. You can't see it but it's happening, daily.” [Seth Godin](https://sms4smile.com/quotes/author/seth-godin/) ## About This Quote This interpretation was drafted with AI assistance. It is one reading of the quote, not the author's own explanation. When a customer leaves feeling disrespected, the loss is both financial and reputational, reflecting a broken brand promise. **In simple terms:** Lost customers cost money and damage brand trust. Key Takeaway Treat every customer with respect to protect revenue. Themes customer service brand trust revenue reputation promise loss Mood concerned reflective Type advisory motivational When to use this quote - sales meetings - customer support - storefront interactions - online checkout - post‑purchase follow‑up Key Concepts customer experience brand management psychology Questions to Reflect On - How can you measure the hidden cost of a disgruntled customer? - What steps can you take to repair a broken brand promise? A Different Perspective Even respectful treatment may not prevent all churn; external factors can dominate. ★ ★ ★ ★ ★ No ratings yet [Customer](https://sms4smile.com/quotes/about/customer/) [Dollars](https://sms4smile.com/quotes/about/dollars/) [Failure](https://sms4smile.com/quotes/about/failure/) [First place](https://sms4smile.com/quotes/about/first-place/) [Marketing](https://sms4smile.com/quotes/about/marketing/) [Promise](https://sms4smile.com/quotes/about/promise/) ## Related quotes > [“No customer walks into your business, gives you money and then says, “Dissatisfy me, please.” Aim for 100% customer satisfaction.”](https://sms4smile.com/quotes/bill-quiseng/no-customer-walks-into-your-business-gives-you-money-and-then-says/) Bill Quiseng > [Sometimes when I walk into one of my own stores, I look at the display and say, "This looks so good - I want…](https://sms4smile.com/quotes/ralph-lauren/sometimes-when-i-walk-into-one-of-my-own-stores-i-look-at-the-display/) [Ralph Lauren](https://sms4smile.com/quotes/author/ralph-lauren/) > [If a customer walks out without shoes, you really want to find out why. 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Stemberg](https://sms4smile.com/quotes/author/thomas-g-stemberg/) > [I'm not old enough to care, but I am old enough to understand that when someone walks away, they're always going to come back.…](https://sms4smile.com/quotes/anonymous/i-m-not-old-enough-to-care-but-i-am-old-enough-to-understand-that/) [Anonymous](https://sms4smile.com/quotes/author/anonymous/) > [He talks to me but I look away, it's funny how all the words come out when he walks away.](https://sms4smile.com/quotes/anonymous/he-talks-to-me-but-i-look-away-it-s-funny-how-all-the-words-come-out/) [Anonymous](https://sms4smile.com/quotes/author/anonymous/) > [I do ask Tom on a regular basis when he's going to wear tights, and he just walks away.](https://sms4smile.com/quotes/erica-durance/i-do-ask-tom-on-a-regular-basis-when-he-s-going-to-wear-tights-and-he/) [Erica Durance](https://sms4smile.com/quotes/author/erica-durance/) > [When someone walks away from you, it's not the end of your story... it's the end of there story, the lord put you in…](https://sms4smile.com/quotes/crystal-jones/when-someone-walks-away-from-you-it-s-not-the-end-of-your-story-it-s/) [Crystal Jones](https://sms4smile.com/quotes/author/crystal-jones/) > [“Logan,” I interrupt, and finally he looks up. “Can’t we just save the world first?” “My world’s not worth saving without you,” he replies.…](https://sms4smile.com/quotes/aprilynne-pike/logan-i-interrupt-and-finally-he-looks-up-can-t-we-just-save-the/) [Aprilynne Pike](https://sms4smile.com/quotes/author/aprilynne-pike/) > [Teacher: Do you understand? Me: Yeah, I do. Teacher: \*walks away\* Me: What did she just say?](https://sms4smile.com/quotes/anonymous/teacher-do-you-understand-me-yeah-i-do-teacher-walks-away-me-what-did/) [Anonymous](https://sms4smile.com/quotes/author/anonymous/) > [What happens when you find out that the one person you could trust turns out to be the one that doesn't care, just ignores…](https://sms4smile.com/quotes/megan/what-happens-when-you-find-out-that-the-one-person-you-could-trust/) [Megan](https://sms4smile.com/quotes/author/megan/) > [I don't think our destiny is tied to anyone who walks away from our lives.](https://sms4smile.com/quotes/rachel-boston/i-don-t-think-our-destiny-is-tied-to-anyone-who-walks-away-from-our/) [Rachel Boston](https://sms4smile.com/quotes/author/rachel-boston/) > [It hurts so much when a friend walks away.. Even more when its a BEST friend... But what hurts more is that when we…](https://sms4smile.com/quotes/saurabh-deka/it-hurts-so-much-when-a-friend-walks-away-even-more-when-its-a-best/) Saurabh Deka > [“I don’t have my knife,” I mumble. “Don’t start that,” Anna says. She walks away from me sharply. “Arthur without Excalibur was still Arthur.”](https://sms4smile.com/quotes/kendare-blake/i-don-t-have-my-knife-i-mumble-don-t-start-that-anna-says-she-walks/) [Kendare Blake](https://sms4smile.com/quotes/author/kendare-blake/) > [“Turn off the light," she says as she walks away, creating a small woosh that smells sweet and chemical. It makes me sad because…](https://sms4smile.com/quotes/augusten-burroughs/turn-off-the-light-she-says-as-she-walks-away-creating-a-small-woosh/) [Augusten Burroughs](https://sms4smile.com/quotes/author/augusten-burroughs/) > [He turns and walks away, moving so quickly that the candle flames shiver with the motion of the air. “I miss you,” Isobel says…](https://sms4smile.com/quotes/erin-morgenstern/he-turns-and-walks-away-moving-so-quickly-that-the-candle-flames/) [Erin Morgenstern](https://sms4smile.com/quotes/author/erin-morgenstern/) ## More by Seth Godin > [“You weren't born to be a cog in the giant industrial machine. You were trained to become a cog. There's an alternative available to…](https://sms4smile.com/quotes/seth-godin/you-weren-t-born-to-be-a-cog-in-the-giant-industrial-machine-you-were/) [Seth Godin](https://sms4smile.com/quotes/author/seth-godin/) > [Forgive yourself for not being the richest, the thinnest, the tallest, the one with the best hair. Forgive yourself for not being the most…](https://sms4smile.com/quotes/seth-godin/forgive-yourself-for-not-being-the-richest-the-thinnest-the-tallest/) [Seth Godin](https://sms4smile.com/quotes/author/seth-godin/) > [The easier it is to quantify, the less it's worth.](https://sms4smile.com/quotes/seth-godin/the-easier-it-is-to-quantify-the-less-it-s-worth/) [Seth Godin](https://sms4smile.com/quotes/author/seth-godin/) > [Developing expertise or assets that are not easily copied is essential; otherwise you're just a middleman.](https://sms4smile.com/quotes/seth-godin/developing-expertise-or-assets-that-are-not-easily-copied-is/) [Seth Godin](https://sms4smile.com/quotes/author/seth-godin/) > [Leadership is a choice. 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Nope, what's…](https://sms4smile.com/quotes/seth-godin/i-don-t-think-there-s-a-shortage-of-remarkable-ideas-i-think-your/) [Seth Godin](https://sms4smile.com/quotes/author/seth-godin/) > [The mirror we hold up to the person next to us is one of the most important pictures she will ever see.](https://sms4smile.com/quotes/seth-godin/the-mirror-we-hold-up-to-the-person-next-to-us-is-one-of-the-most/) [Seth Godin](https://sms4smile.com/quotes/author/seth-godin/) > [If you're a marketer who doesn't know how to invent, design, influence, adapt, and ultimately discard products, then you're no longer a marketer. 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