--- title: "Meaning & Key Takeaway of: Of course if you are launching a new…" description: "\"Of course if you are launching a new business you can thinking about revenues, profits, and so on, but metrics such as customer satisfaction or employe..." image: "https://sms4smile.com/quotes/i/6cd/scott-d-anthony-6772_business_of-course-if-you-are-launching-a-new-bus_2540278.png" --- # Of course if you are launching a new business you can… ![“Of course if you are launching a new business you can thinking about revenues, profits, and so on, but metrics such as customer satisfaction or employee retention might be meaningful if you are focusing more internally.” quote by Scott D. Anthony](https://sms4smile.com/quotes/i/6cd/scott-d-anthony-6772_business_of-course-if-you-are-launching-a-new-bus_2540278.png) [Download](https://sms4smile.com/quotes/i/6cd/scott-d-anthony-6772_business_of-course-if-you-are-launching-a-new-bus_2540278.png) [Open image](https://sms4smile.com/quotes/i/6cd/scott-d-anthony-6772_business_of-course-if-you-are-launching-a-new-bus_2540278.png) > “Of course if you are launching a new business you can thinking about revenues, profits, and so on, but metrics such as customer satisfaction or employee retention might be meaningful if you are focusing more internally.” [Scott D. Anthony](https://sms4smile.com/quotes/author/scott-d-anthony/) ## About This Quote This interpretation was drafted with AI assistance. It is one reading of the quote, not the author's own explanation. Beyond financial metrics, internal health indicators like customer satisfaction and employee retention are vital for sustainable growth. **In simple terms:** Look at internal health metrics. Key Takeaway Track satisfaction and retention. Themes growth strategy internal metrics customer focus Mood analytical strategic Type advisory inspirational When to use this quote - startup scaling - product development - team building Key Concepts satisfaction measurement employee engagement Questions to Reflect On - How will you measure true customer satisfaction? - What actions improve employee retention? A Different Perspective Metrics can be hard to quantify accurately. ★ ★ ★ ★ ★ No ratings yet [Business](https://sms4smile.com/quotes/about/business/) [Customer satisfaction](https://sms4smile.com/quotes/about/customer-satisfaction/) [Employee](https://sms4smile.com/quotes/about/employee/) [Meaningful](https://sms4smile.com/quotes/about/meaningful/) [Metrics](https://sms4smile.com/quotes/about/metrics/) [New business](https://sms4smile.com/quotes/about/new-business/) [Profit](https://sms4smile.com/quotes/about/profit/) [Satisfaction](https://sms4smile.com/quotes/about/satisfaction/) [Thinking](https://sms4smile.com/quotes/about/thinking/) ## Related quotes > [I never got into this business thinking I'd be like a movie star.](https://sms4smile.com/quotes/glenn-close/i-never-got-into-this-business-thinking-i-d-be-like-a-movie-star/) [Glenn Close](https://sms4smile.com/quotes/author/glenn-close/) > [When you start thinking it is a party instead of putting your suit and tie on and getting your job done and handling your…](https://sms4smile.com/quotes/booker-t/when-you-start-thinking-it-is-a-party-instead-of-putting-your-suit/) [Booker T](https://sms4smile.com/quotes/author/booker-t/) > [The business of thinking ... undoes every morning what it had finished the night before.](https://sms4smile.com/quotes/hannah-arendt/the-business-of-thinking-undoes-every-morning-what-it-had-finished/) [Hannah Arendt](https://sms4smile.com/quotes/author/hannah-arendt/) > [You can't go into business thinking that success will come to you in just one or two years.](https://sms4smile.com/quotes/do-won-chang/you-can-t-go-into-business-thinking-that-success-will-come-to-you-in/) [Do Won Chang](https://sms4smile.com/quotes/author/do-won-chang/) > [Money is not my business; my thinking is my business. I don't have any other business.](https://sms4smile.com/quotes/byron-katie/money-is-not-my-business-my-thinking-is-my-business-i-don-t-have-any/) [Byron Katie](https://sms4smile.com/quotes/author/byron-katie/) > [Of my mental cycles, I devote maybe 10 percent to business thinking. Business isn't that complicated. I wouldn't want to put it on my…](https://sms4smile.com/quotes/bill-gates/of-my-mental-cycles-i-devote-maybe-10-percent-to-business-thinking/) [Bill Gates](https://sms4smile.com/quotes/author/bill-gates/) > [It's dangerous business, thinking you can make people over.](https://sms4smile.com/quotes/lenora-mattingly-weber/it-s-dangerous-business-thinking-you-can-make-people-over/) Lenora Mattingly Weber > [Ideas are what we make a living out of. Whether it's a song or a talent search, we are in the business of thinking.](https://sms4smile.com/quotes/shankar-mahadevan/ideas-are-what-we-make-a-living-out-of-whether-it-s-a-song-or-a/) [Shankar Mahadevan](https://sms4smile.com/quotes/author/shankar-mahadevan/) > [One of the hardest things a person who is new to the way of business thinking has to go through is the countless number…](https://sms4smile.com/quotes/robert-kiyosaki/one-of-the-hardest-things-a-person-who-is-new-to-the-way-of-business/) [Robert Kiyosaki](https://sms4smile.com/quotes/author/robert-kiyosaki/) > [President Hinckley's strong, continuing challenge to us is retention, which requires full cooperation between the missionary, the leaders and members.](https://sms4smile.com/quotes/james-e-faust/president-hinckley-s-strong-continuing-challenge-to-us-is-retention/) [James E. Faust](https://sms4smile.com/quotes/author/james-e-faust/) > [If you meditate your mind will become razor sharp. Your memory and retention will be superb. New talents and abilities will begin to unfold.…](https://sms4smile.com/quotes/frederick-lenz/if-you-meditate-your-mind-will-become-razor-sharp-your-memory-and/) [Frederick Lenz](https://sms4smile.com/quotes/author/frederick-lenz/) > [Customer satisfaction is worthless. Customer loyalty is priceless.](https://sms4smile.com/quotes/jeffrey-gitomer/customer-satisfaction-is-worthless-customer-loyalty-is-priceless/) [Jeffrey Gitomer](https://sms4smile.com/quotes/author/jeffrey-gitomer/) > [Unless a group of workers know their work is under surveillance, that they are being rated as fairly as human beings, with the fallibility…](https://sms4smile.com/quotes/mary-barnett-gilson/unless-a-group-of-workers-know-their-work-is-under-surveillance-that/) [Mary Barnett Gilson](https://sms4smile.com/quotes/author/mary-barnett-gilson/) > [The modern school without systematic lectures turns out many graduates who lack retention. No sooner has the sound of the word left their teacher's…](https://sms4smile.com/quotes/arturo-alfonso-schomburg/the-modern-school-without-systematic-lectures-turns-out-many/) [Arturo Alfonso Schomburg](https://sms4smile.com/quotes/author/arturo-alfonso-schomburg/) > [Recruitment and retention are critical to sustain our Armed Forces with the best men and women willing to stand in the gap and make…](https://sms4smile.com/quotes/anonymous/recruitment-and-retention-are-critical-to-sustain-our-armed-forces/) [Anonymous](https://sms4smile.com/quotes/author/anonymous/) ## More by Scott D. Anthony > [I think the most important thing to do is to recognize the fundamentally different circumstances of pursuing growth.](https://sms4smile.com/quotes/scott-d-anthony/i-think-the-most-important-thing-to-do-is-to-recognize-the/) [Scott D. Anthony](https://sms4smile.com/quotes/author/scott-d-anthony/) > [Document, evaluate, focus, test.](https://sms4smile.com/quotes/scott-d-anthony/document-evaluate-focus-test/) [Scott D. Anthony](https://sms4smile.com/quotes/author/scott-d-anthony/) > [It's very easy to skip steps when documenting an idea.](https://sms4smile.com/quotes/scott-d-anthony/it-s-very-easy-to-skip-steps-when-documenting-an-idea/) [Scott D. Anthony](https://sms4smile.com/quotes/author/scott-d-anthony/) > [Every leader needs to watch what teenagers or startup companies - or startup companies headed by teenagers - are doing today, because many of…](https://sms4smile.com/quotes/scott-d-anthony/every-leader-needs-to-watch-what-teenagers-or-startup-companies-or/) [Scott D. Anthony](https://sms4smile.com/quotes/author/scott-d-anthony/) > [In the strengthening the core job, a leader can draw on their past experiences. After all, in most cases they did the job of…](https://sms4smile.com/quotes/scott-d-anthony/in-the-strengthening-the-core-job-a-leader-can-draw-on-their-past/) [Scott D. Anthony](https://sms4smile.com/quotes/author/scott-d-anthony/) > [If you are a large company and you want to do something unique, you almost by definition have to tap onto the core business…](https://sms4smile.com/quotes/scott-d-anthony/if-you-are-a-large-company-and-you-want-to-do-something-unique-you/) [Scott D. Anthony](https://sms4smile.com/quotes/author/scott-d-anthony/) > [You still want to be thoughtful about what you do, no doubt, but you have to learn through trial-and-error experimentation as well.](https://sms4smile.com/quotes/scott-d-anthony/you-still-want-to-be-thoughtful-about-what-you-do-no-doubt-but-you/) [Scott D. Anthony](https://sms4smile.com/quotes/author/scott-d-anthony/) > [It takes a great deal of humility to recognize you have made a wrong turn on the road to successful innovation, but better to…](https://sms4smile.com/quotes/scott-d-anthony/it-takes-a-great-deal-of-humility-to-recognize-you-have-made-a-wrong/) [Scott D. Anthony](https://sms4smile.com/quotes/author/scott-d-anthony/) > [“Creating a new business from scratch is hard, but executives of incumbents have the dual challenge of creating new businesses while simultaneously staving off…](https://sms4smile.com/quotes/scott-d-anthony/creating-a-new-business-from-scratch-is-hard-but-executives-of/) [Scott D. Anthony](https://sms4smile.com/quotes/author/scott-d-anthony/) > [The most important thing here is to largely ignore what customers say, and instead watch what they do or track where they spend money.](https://sms4smile.com/quotes/scott-d-anthony/the-most-important-thing-here-is-to-largely-ignore-what-customers-say/) [Scott D. Anthony](https://sms4smile.com/quotes/author/scott-d-anthony/) > [Make sure that you take the time to think about how other companies might respond to your idea, both those companies already in the…](https://sms4smile.com/quotes/scott-d-anthony/make-sure-that-you-take-the-time-to-think-about-how-other-companies/) [Scott D. Anthony](https://sms4smile.com/quotes/author/scott-d-anthony/) > [Aside from the equivalent of blowing up the lab or letting a pathogen escape, the only failure is spending too long or too much…](https://sms4smile.com/quotes/scott-d-anthony/aside-from-the-equivalent-of-blowing-up-the-lab-or-letting-a-pathogen/) [Scott D. Anthony](https://sms4smile.com/quotes/author/scott-d-anthony/) > [Mucken Singh works VERY hard on his brawler's physique!](https://sms4smile.com/quotes/scott-d-anthony/mucken-singh-works-very-hard-on-his-brawler-s-physique/) [Scott D. Anthony](https://sms4smile.com/quotes/author/scott-d-anthony/) > [Most startup companies have two people, and they figure out creative ways to swarm problems. They move faster and have more impact.](https://sms4smile.com/quotes/scott-d-anthony/most-startup-companies-have-two-people-and-they-figure-out-creative/) [Scott D. Anthony](https://sms4smile.com/quotes/author/scott-d-anthony/) > [Three of our core corporate values are inclusiveness, collaboration, and humility.](https://sms4smile.com/quotes/scott-d-anthony/three-of-our-core-corporate-values-are-inclusiveness-collaboration/) [Scott D. Anthony](https://sms4smile.com/quotes/author/scott-d-anthony/) [Explore all 97 Scott D. Anthony quotes ](https://sms4smile.com/quotes/author/scott-d-anthony/) ## More Business quotes > [Companies with cultures that celebrate diverse opinions and encourage the exchange of ideas have an advantage when solving difficult problems. A company that doesn't…](https://sms4smile.com/quotes/doug-mcmillon/companies-with-cultures-that-celebrate-diverse-opinions-and-encourage/) [Doug McMillon](https://sms4smile.com/quotes/author/doug-mcmillon/) > [You can laugh at me, but I understand show business.](https://sms4smile.com/quotes/ksenia-sobchak/you-can-laugh-at-me-but-i-understand-show-business/) [Ksenia Sobchak](https://sms4smile.com/quotes/author/ksenia-sobchak/) > [“Start a business, not a startup”](https://sms4smile.com/quotes/anonymous/start-a-business-not-a-startup/) [Anonymous](https://sms4smile.com/quotes/author/anonymous/) > [“Take some books and read; that’s an immense help; and books are always good company if you have the right sort.”](https://sms4smile.com/quotes/louisa-may-alcott/take-some-books-and-read-that-s-an-immense-help-and-books-are-always/) [Louisa May Alcott](https://sms4smile.com/quotes/author/louisa-may-alcott/) > [I'm a business first and foremost so whatever my business is, it's separate from my personal. It's like whatever I do business wise, it's…](https://sms4smile.com/quotes/snoop-dogg/i-m-a-business-first-and-foremost-so-whatever-my-business-is-it-s/) [Snoop Dogg](https://sms4smile.com/quotes/author/snoop-dogg/) > [Many early-stage entrepreneurs make one simple mistake: Describing this 'big picture' in vague concepts and words.](https://sms4smile.com/quotes/sunil-nagaraj/many-early-stage-entrepreneurs-make-one-simple-mistake-describing/) [Sunil Nagaraj](https://sms4smile.com/quotes/author/sunil-nagaraj/) > [Nobody has a crystal ball, and part of evolving a business plan is to say, 'I might have said we're going left, but I…](https://sms4smile.com/quotes/ryan-kavanaugh/nobody-has-a-crystal-ball-and-part-of-evolving-a-business-plan-is-to/) [Ryan Kavanaugh](https://sms4smile.com/quotes/author/ryan-kavanaugh/) > [I think a business guy is different from an artist. They walk different paths. Artists create the best outputs when they're having fun. And…](https://sms4smile.com/quotes/g-dragon/i-think-a-business-guy-is-different-from-an-artist-they-walk/) [G-Dragon](https://sms4smile.com/quotes/author/g-dragon/) > [ “\[S\]ometimes, when you are a food person, the possible irrelevance of what you are doing doesn’t cross your mind until it’s too late. (Once,… ](https://sms4smile.com/quotes/nora-ephron/s-ometimes-when-you-are-a-food-person-the-possible-irrelevance-of/) [Nora Ephron](https://sms4smile.com/quotes/author/nora-ephron/) > [If you have a different mindset, you will have a different outcome: if you make different choices from your peers, your life will then…](https://sms4smile.com/quotes/jack-ma/if-you-have-a-different-mindset-you-will-have-a-different-outcome-if/) [Jack Ma](https://sms4smile.com/quotes/author/jack-ma/) > [“Some say the Earth is angry Because he wants no company; I say the Earth is angry Because he lives alone.”](https://sms4smile.com/quotes/n-k-jemisin/some-say-the-earth-is-angry-because-he-wants-no-company-i-say-the/) [N.K. Jemisin](https://sms4smile.com/quotes/author/n-k-jemisin/) > [ If the State does not acquire supremacy over \[vast private\] enterprises, it becomes their puppet, and they become the real State. ](https://sms4smile.com/quotes/bertrand-russell/if-the-state-does-not-acquire-supremacy-over-vast-private-enterprises/) [Bertrand Russell](https://sms4smile.com/quotes/author/bertrand-russell/) > [It's not just that families can't buy a home or start a business without some savings tucked away.](https://sms4smile.com/quotes/jim-cooper/it-s-not-just-that-families-can-t-buy-a-home-or-start-a-business/) [Jim Cooper](https://sms4smile.com/quotes/author/jim-cooper/) > [I'm not into business at all.](https://sms4smile.com/quotes/freddie-mercury/i-m-not-into-business-at-all/) [Freddie Mercury](https://sms4smile.com/quotes/author/freddie-mercury/) > [I've long believed one of the mainsprings of our own liberty has been the widespread ownership of property among our people and the expectation…](https://sms4smile.com/quotes/ronald-reagan/i-ve-long-believed-one-of-the-mainsprings-of-our-own-liberty-has-been/) [Ronald Reagan](https://sms4smile.com/quotes/author/ronald-reagan/) [Browse all 39,016 Business quotes ](https://sms4smile.com/quotes/about/business/) ```json { "@context": "https://schema.org", "@graph": [ { "@type": "Quotation", "text": "Of course if you are launching a new business you can thinking about revenues, profits, and so on, but metrics such as customer satisfaction or employee retention might be meaningful if you are focusing more internally.", "creator": { "@type": "Person", "name": "Scott D. 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