--- title: "Meaning & Key Takeaway of: Quality is more than a promise, it's…" description: "\"Quality is more than a promise, it's genuine performance.\" — Ron Kaufman" image: "https://sms4smile.com/quotes/i/641/ron-kaufman-3154_authenticity_quality-is-more-than-a-promise-it-s-genu_2920897.png" --- # Quality is more than a promise, it's genuine performance. ![“Quality is more than a promise, it's genuine performance.” quote by Ron Kaufman](https://sms4smile.com/quotes/i/641/ron-kaufman-3154_authenticity_quality-is-more-than-a-promise-it-s-genu_2920897.png) [Download](https://sms4smile.com/quotes/i/641/ron-kaufman-3154_authenticity_quality-is-more-than-a-promise-it-s-genu_2920897.png) [Open image](https://sms4smile.com/quotes/i/641/ron-kaufman-3154_authenticity_quality-is-more-than-a-promise-it-s-genu_2920897.png) > “Quality is more than a promise, it's genuine performance.” [Ron Kaufman](https://sms4smile.com/quotes/author/ron-kaufman/) ## About This Quote This interpretation was drafted with AI assistance. It is one reading of the quote, not the author's own explanation. Quality is demonstrated through genuine performance, not just promises. **In simple terms:** Quality = real performance. Key Takeaway Deliver on promises consistently. Themes quality performance integrity Mood professional focused Type business inspirational When to use this quote - customer service - manufacturing - project delivery - team management Key Concepts operations service excellence Questions to Reflect On - How do you measure true quality? - What systems ensure performance matches promises? A Different Perspective Promises can build expectations that are hard to meet. ★ ★ ★ ★ ★ No ratings yet [Authenticity](https://sms4smile.com/quotes/about/authenticity/) [Culture](https://sms4smile.com/quotes/about/culture/) [Excellence](https://sms4smile.com/quotes/about/excellence/) [Performance](https://sms4smile.com/quotes/about/performance/) [Performances](https://sms4smile.com/quotes/about/performances/) [Promise](https://sms4smile.com/quotes/about/promise/) [Quality](https://sms4smile.com/quotes/about/quality/) [Service culture](https://sms4smile.com/quotes/about/service-culture/) ## Related quotes > [Convince people and you win their minds. Inspire people and you win their hearts.](https://sms4smile.com/quotes/ron-kaufman/convince-people-and-you-win-their-minds-inspire-people-and-you-win/) [Ron Kaufman](https://sms4smile.com/quotes/author/ron-kaufman/) > [When a customer asks what no one else has ever asked, pay close attention.](https://sms4smile.com/quotes/ron-kaufman/when-a-customer-asks-what-no-one-else-has-ever-asked-pay-close/) [Ron Kaufman](https://sms4smile.com/quotes/author/ron-kaufman/) > [Make your upper limit, no limit.](https://sms4smile.com/quotes/ron-kaufman/make-your-upper-limit-no-limit/) [Ron Kaufman](https://sms4smile.com/quotes/author/ron-kaufman/) > [Be the mirror in which people admire their true potential.](https://sms4smile.com/quotes/ron-kaufman/be-the-mirror-in-which-people-admire-their-true-potential/) [Ron Kaufman](https://sms4smile.com/quotes/author/ron-kaufman/) > [If they're going to remember the problem, make sure they remember it fondly.](https://sms4smile.com/quotes/ron-kaufman/if-they-re-going-to-remember-the-problem-make-sure-they-remember-it/) [Ron Kaufman](https://sms4smile.com/quotes/author/ron-kaufman/) > [Be confident enough to encourage confidence in others.](https://sms4smile.com/quotes/ron-kaufman/be-confident-enough-to-encourage-confidence-in-others/) [Ron Kaufman](https://sms4smile.com/quotes/author/ron-kaufman/) > [Never rest on past success. Create something better.](https://sms4smile.com/quotes/ron-kaufman/never-rest-on-past-success-create-something-better/) [Ron Kaufman](https://sms4smile.com/quotes/author/ron-kaufman/) > [If you want to be the best, find the best in others.](https://sms4smile.com/quotes/ron-kaufman/if-you-want-to-be-the-best-find-the-best-in-others/) [Ron Kaufman](https://sms4smile.com/quotes/author/ron-kaufman/) > [Silent customers can be deadly. Encourage them to complain.](https://sms4smile.com/quotes/ron-kaufman/silent-customers-can-be-deadly-encourage-them-to-complain/) [Ron Kaufman](https://sms4smile.com/quotes/author/ron-kaufman/) > [Plans turn promises into results and dreams into realities.](https://sms4smile.com/quotes/ron-kaufman/plans-turn-promises-into-results-and-dreams-into-realities/) [Ron Kaufman](https://sms4smile.com/quotes/author/ron-kaufman/) > [Developing great employees attracts great customers.](https://sms4smile.com/quotes/ron-kaufman/developing-great-employees-attracts-great-customers/) [Ron Kaufman](https://sms4smile.com/quotes/author/ron-kaufman/) > [A great leader makes what is visible in their mind, visible to all.](https://sms4smile.com/quotes/ron-kaufman/a-great-leader-makes-what-is-visible-in-their-mind-visible-to-all/) [Ron Kaufman](https://sms4smile.com/quotes/author/ron-kaufman/) > [Are you moving forward, or just moving?](https://sms4smile.com/quotes/ron-kaufman/are-you-moving-forward-or-just-moving/) [Ron Kaufman](https://sms4smile.com/quotes/author/ron-kaufman/) > [Good customers want good quality service. Great customers want it even more.](https://sms4smile.com/quotes/ron-kaufman/good-customers-want-good-quality-service-great-customers-want-it-even/) [Ron Kaufman](https://sms4smile.com/quotes/author/ron-kaufman/) > [Only a well-oiled machine runs smoothly.](https://sms4smile.com/quotes/ron-kaufman/only-a-well-oiled-machine-runs-smoothly/) [Ron Kaufman](https://sms4smile.com/quotes/author/ron-kaufman/) ## More by Ron Kaufman > [Enthusiastic service providers create enthusiastic customers.](https://sms4smile.com/quotes/ron-kaufman/enthusiastic-service-providers-create-enthusiastic-customers/) [Ron Kaufman](https://sms4smile.com/quotes/author/ron-kaufman/) > [Convince people and you win their minds. Inspire people and you win their hearts.](https://sms4smile.com/quotes/ron-kaufman/convince-people-and-you-win-their-minds-inspire-people-and-you-win/) [Ron Kaufman](https://sms4smile.com/quotes/author/ron-kaufman/) > [The most valuable person is the one who cherishes the value in others.](https://sms4smile.com/quotes/ron-kaufman/the-most-valuable-person-is-the-one-who-cherishes-the-value-in-others/) [Ron Kaufman](https://sms4smile.com/quotes/author/ron-kaufman/) > [Good customers want good quality service. Great customers want it even more.](https://sms4smile.com/quotes/ron-kaufman/good-customers-want-good-quality-service-great-customers-want-it-even/) [Ron Kaufman](https://sms4smile.com/quotes/author/ron-kaufman/) > [Acting after being asked is compliance. Acting without being asked is kindness.](https://sms4smile.com/quotes/ron-kaufman/acting-after-being-asked-is-compliance-acting-without-being-asked-is/) [Ron Kaufman](https://sms4smile.com/quotes/author/ron-kaufman/) > [Are you moving forward, or just moving?](https://sms4smile.com/quotes/ron-kaufman/are-you-moving-forward-or-just-moving/) [Ron Kaufman](https://sms4smile.com/quotes/author/ron-kaufman/) > [Create a compelling service vision. When people want to, they will.](https://sms4smile.com/quotes/ron-kaufman/create-a-compelling-service-vision-when-people-want-to-they-will/) [Ron Kaufman](https://sms4smile.com/quotes/author/ron-kaufman/) > [A great leader makes what is visible in their mind, visible to all.](https://sms4smile.com/quotes/ron-kaufman/a-great-leader-makes-what-is-visible-in-their-mind-visible-to-all/) [Ron Kaufman](https://sms4smile.com/quotes/author/ron-kaufman/) > [Developing great employees attracts great customers.](https://sms4smile.com/quotes/ron-kaufman/developing-great-employees-attracts-great-customers/) [Ron Kaufman](https://sms4smile.com/quotes/author/ron-kaufman/) > [Plans turn promises into results and dreams into realities.](https://sms4smile.com/quotes/ron-kaufman/plans-turn-promises-into-results-and-dreams-into-realities/) [Ron Kaufman](https://sms4smile.com/quotes/author/ron-kaufman/) > [Sometimes we become so expert in our own domain, we forget that customers may be less familiar.](https://sms4smile.com/quotes/ron-kaufman/sometimes-we-become-so-expert-in-our-own-domain-we-forget-that/) [Ron Kaufman](https://sms4smile.com/quotes/author/ron-kaufman/) > [Silent customers can be deadly. Encourage them to complain.](https://sms4smile.com/quotes/ron-kaufman/silent-customers-can-be-deadly-encourage-them-to-complain/) [Ron Kaufman](https://sms4smile.com/quotes/author/ron-kaufman/) > [If you want to be the best, find the best in others.](https://sms4smile.com/quotes/ron-kaufman/if-you-want-to-be-the-best-find-the-best-in-others/) [Ron Kaufman](https://sms4smile.com/quotes/author/ron-kaufman/) > [When you see the need, take the action.](https://sms4smile.com/quotes/ron-kaufman/when-you-see-the-need-take-the-action/) [Ron Kaufman](https://sms4smile.com/quotes/author/ron-kaufman/) > [Never rest on past success. Create something better.](https://sms4smile.com/quotes/ron-kaufman/never-rest-on-past-success-create-something-better/) [Ron Kaufman](https://sms4smile.com/quotes/author/ron-kaufman/) [Explore all 138 Ron Kaufman quotes ](https://sms4smile.com/quotes/author/ron-kaufman/) ## More Authenticity quotes > [“the property that grounded the self in Romanticism was sincerity, and in modernism was authenticity, then in postmod ernism it is visibility.10”](https://sms4smile.com/quotes/chris-hedges/the-property-that-grounded-the-self-in-romanticism-was-sincerity-and/) [Chris Hedges](https://sms4smile.com/quotes/author/chris-hedges/) > [Every genuine expression of love grows out of a consistent and total surrender to God.](https://sms4smile.com/quotes/martin-luther-king-jr/every-genuine-expression-of-love-grows-out-of-a-consistent-and-total/) [Martin Luther King, Jr](https://sms4smile.com/quotes/author/martin-luther-king-jr/) > [Real artists offer authenticity, not just money.](https://sms4smile.com/quotes/rhymefest/real-artists-offer-authenticity-not-just-money/) [Rhymefest](https://sms4smile.com/quotes/author/rhymefest/) > [“I figure the more people think I'm just mildly weird, the less likely they are to know how weird I really am.”](https://sms4smile.com/quotes/melanie-hooyenga/i-figure-the-more-people-think-i-m-just-mildly-weird-the-less-likely/) Melanie Hooyenga > [I think people can read authenticity and they know when you're involved and when you're just slapping your name on something.](https://sms4smile.com/quotes/la-la-anthony/i-think-people-can-read-authenticity-and-they-know-when-you-re/) [La La Anthony](https://sms4smile.com/quotes/author/la-la-anthony/) > [“I strive for authenticity even though it brings with it vulnerability and the inevitable judgment of others.”](https://sms4smile.com/quotes/l-r-w-lee/i-strive-for-authenticity-even-though-it-brings-with-it-vulnerability/) [L.R.W. Lee](https://sms4smile.com/quotes/author/l-r-w-lee/) > [Children go where they find sincerity and authenticity.](https://sms4smile.com/quotes/eric-cantona/children-go-where-they-find-sincerity-and-authenticity/) [Eric Cantona](https://sms4smile.com/quotes/author/eric-cantona/) > [Accepting the reality of our sinfulness means accepting our authentic self. Judas could not face his shadow; Peter could. The latter befriended the impostor…](https://sms4smile.com/quotes/brennan-manning/accepting-the-reality-of-our-sinfulness-means-accepting-our-authentic/) [Brennan Manning](https://sms4smile.com/quotes/author/brennan-manning/) > [“Instead of worrying about what you cannot control, focus your energy on what you can create.”](https://sms4smile.com/quotes/roy-bennett/instead-of-worrying-about-what-you-cannot-control-focus-your-energy/) [Roy Bennett](https://sms4smile.com/quotes/author/roy-bennett/) > [Anything that I ever do is from the heart and authentic.](https://sms4smile.com/quotes/belinda-carlisle/anything-that-i-ever-do-is-from-the-heart-and-authentic/) [Belinda Carlisle](https://sms4smile.com/quotes/author/belinda-carlisle/) > [What I love about Nivea is they're all about authenticity. The brand isn't pretending to be anything it isn't.](https://sms4smile.com/quotes/tessa-virtue/what-i-love-about-nivea-is-they-re-all-about-authenticity-the-brand/) [Tessa Virtue](https://sms4smile.com/quotes/author/tessa-virtue/) > [There is nothing which so certifies the genuineness of a man's faith as his patience and his patient endurance, his keeping on steadily in…](https://sms4smile.com/quotes/anonymous/there-is-nothing-which-so-certifies-the-genuineness-of-a-man-s-faith/) [Anonymous](https://sms4smile.com/quotes/author/anonymous/) > [When you're really famous, there's very little authenticity in people, so you prefer the company of children.](https://sms4smile.com/quotes/katherine-ryan/when-you-re-really-famous-there-s-very-little-authenticity-in-people/) [Katherine Ryan](https://sms4smile.com/quotes/author/katherine-ryan/) > [“We could not be fulfilled if we weren't inauthentic some of the time—inauthentic, that is, in relation to such things as our passing desires…](https://sms4smile.com/quotes/alain-de-botton/we-could-not-be-fulfilled-if-we-weren-t-inauthentic-some-of-the-time/) [Alain de Botton](https://sms4smile.com/quotes/author/alain-de-botton/) > [No man knows the genuineness of his convictions until he has sacrificed something for them.](https://sms4smile.com/quotes/edwin-hubbel-chapin/no-man-knows-the-genuineness-of-his-convictions-until-he-has/) [Edwin Hubbel Chapin](https://sms4smile.com/quotes/author/edwin-hubbel-chapin/) [Browse all 1,437 Authenticity quotes ](https://sms4smile.com/quotes/about/authenticity/) ```json { "@context": "https://schema.org", "@graph": [ { "@type": "Quotation", "text": "Quality is more than a promise, it's genuine performance.", "creator": { "@type": "Person", "name": "Ron Kaufman" }, "isPartOf": { "@id": "https://sms4smile.com/quotes/#website" }, "url": "https://sms4smile.com/quotes/ron-kaufman/quality-is-more-than-a-promise-it-s-genuine-performance/", "about": { "@type": "Thing", "name": "Authenticity" }, "@id": "https://sms4smile.com/quotes/ron-kaufman/quality-is-more-than-a-promise-it-s-genuine-performance/#quotation", "image": { "@type": "ImageObject", "@id": "https://sms4smile.com/quotes/i/641/ron-kaufman-3154_authenticity_quality-is-more-than-a-promise-it-s-genu_2920897.png", "contentUrl": "https://sms4smile.com/quotes/i/641/ron-kaufman-3154_authenticity_quality-is-more-than-a-promise-it-s-genu_2920897.png", "url": "https://sms4smile.com/quotes/i/641/ron-kaufman-3154_authenticity_quality-is-more-than-a-promise-it-s-genu_2920897.png", "width": 1080, "height": 1080, "caption": "“Quality is more than a promise, it's genuine performance.” — Ron Kaufman", "creditText": "SMS4Smile Quotes", "creator": { "@id": "https://sms4smile.com/quotes/#organization" } } }, { "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://sms4smile.com/" }, { "@type": "ListItem", "position": 2, "name": "Quotes", "item": "https://sms4smile.com/quotes/" }, { "@type": "ListItem", "position": 3, "name": "Ron Kaufman", "item": "https://sms4smile.com/quotes/author/ron-kaufman/" }, { "@type": "ListItem", "position": 4, "name": "Quality is more than a promise,...", "item": "https://sms4smile.com/quotes/ron-kaufman/quality-is-more-than-a-promise-it-s-genuine-performance/" } ], "@id": "https://sms4smile.com/quotes/ron-kaufman/quality-is-more-than-a-promise-it-s-genuine-performance/#breadcrumb" }, { "@type": "WebSite", "@id": "https://sms4smile.com/quotes/#website", "name": "SMS4Smile Quotes", "url": "https://sms4smile.com/quotes/", "publisher": { "@id": "https://sms4smile.com/quotes/#organization" } }, { "@type": "Organization", "@id": "https://sms4smile.com/quotes/#organization", "name": "SMS4Smile Quotes", "url": "https://sms4smile.com/quotes/", "logo": { "@type": "ImageObject", "url": "https://sms4smile.com/quotes/wp-content/themes/sq/assets/icons/icon-512.png", "width": 512, "height": 512 } } ] } ```