---
title: "Meaning & Key Takeaway of: Librarians are trained to be polite…"
description: "\"“Librarians are trained to be polite, patient, and helpful, no matter who stands across the reference desk.The most important thing is that we look the..."
image: "https://sms4smile.com/quotes/i/f16/robert-dawson-104684_hope_librarians-are-trained-to-be-polite-pati_245163.jpg"
---

#  Librarians are trained to be polite, patient, and helpful…

![“Librarians are trained to be polite, patient, and helpful, no matter who stands across the reference desk.The most important thing is that we look them in the eye and take them seriously. Our work demands that we become dreamers, holding onto hope that our society can be better, that we affirm for…” quote by Robert Dawson](https://sms4smile.com/quotes/i/f16/robert-dawson-104684_hope_librarians-are-trained-to-be-polite-pati_245163.jpg)   [Download](https://sms4smile.com/quotes/i/f16/robert-dawson-104684_hope_librarians-are-trained-to-be-polite-pati_245163.jpg) [Open image](https://sms4smile.com/quotes/i/f16/robert-dawson-104684_hope_librarians-are-trained-to-be-polite-pati_245163.jpg)

> ““Librarians are trained to be polite, patient, and helpful, no matter who stands across the reference desk.The most important thing is that we look them in the eye and take them seriously. Our work demands that we become dreamers, holding onto hope that our society can be better, that we affirm for our patrons that they are still part of this society, no matter how marginalized they have become. I was raised on the notion that the public library is a civilizing institution. And if our work calms someone's demons or teaches someone else how to treat the mentally ill with respect, then I am proud to be part of the process.””

[Robert Dawson](https://sms4smile.com/quotes/author/robert-dawson/)

## About This Quote

This interpretation was drafted with AI assistance. It is one reading of the quote, not the author's own explanation.

Advocates for respectful, hopeful interaction with library patrons, emphasizing dignity, empathy, and societal betterment.

**In simple terms:** Treat every patron with respect and hope for a better society.

Key Takeaway

Foster empathy and dignity in public service.

Themes

respect empathy hope library social justice inclusion

Mood

hopeful empathetic serious

Type

Hope:1 Librarians:1 Libraries:1 Library:1 Mental illness:1 Mentally ill:1 Patrons:1 People:1 Public library:1 Writer:0 Librarians Trained:0 Library Civilizing:0 Affirm Patrons:0

When to use this quote

- library services
- community outreach
- mental health support
- public policy

Key Concepts

education psychology civic engagement

Questions to Reflect On

- How can libraries better serve marginalized groups?
- What personal actions can you take to uphold dignity?

A Different Perspective

Resource constraints may limit impact.

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[Affirm Patrons](https://sms4smile.com/quotes/about/affirm-patrons-2450266/) [Hope](https://sms4smile.com/quotes/about/hope/) [Librarians](https://sms4smile.com/quotes/about/librarians/) [Librarians Trained](https://sms4smile.com/quotes/about/librarians-trained-2450264/) [Libraries](https://sms4smile.com/quotes/about/libraries/) [Library](https://sms4smile.com/quotes/about/library/) [Library Civilizing](https://sms4smile.com/quotes/about/library-civilizing-2450265/) [Mental illness](https://sms4smile.com/quotes/about/mental-illness/) [Mentally ill](https://sms4smile.com/quotes/about/mentally-ill/) [Patrons](https://sms4smile.com/quotes/about/patrons/) [People](https://sms4smile.com/quotes/about/people/) [Public library](https://sms4smile.com/quotes/about/public-library/) [Writer](https://sms4smile.com/quotes/about/writer/)

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> [“The library knows that it is a temporary fix. We have a stamp for the inside front cover: BROKEN SPINE NOTED. It is like…](https://sms4smile.com/quotes/don-borchert/the-library-knows-that-it-is-a-temporary-fix-we-have-a-stamp-for-the/)

[Don Borchert](https://sms4smile.com/quotes/author/don-borchert/)

> [“The patron gets comfortable in bed and opens up the book -- it opens tentatively -- and the patron bends the open book backward…](https://sms4smile.com/quotes/don-borchert/the-patron-gets-comfortable-in-bed-and-opens-up-the-book-it-opens/)

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> [Throughout history, ideas need patrons.](https://sms4smile.com/quotes/matt-kibbe/throughout-history-ideas-need-patrons/)

[Matt Kibbe](https://sms4smile.com/quotes/author/matt-kibbe/)

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[Neal Shusterman](https://sms4smile.com/quotes/author/neal-shusterman/)

> [Dead kids are put on pedestals, but mentally ill kids get hidden under the rug.](https://sms4smile.com/quotes/neal-shusterman/dead-kids-are-put-on-pedestals-but-mentally-ill-kids-get-hidden-under/)

[Neal Shusterman](https://sms4smile.com/quotes/author/neal-shusterman/)

## More by Robert Dawson

> [“Gods have a way of sprouting from vacant lots.”](https://sms4smile.com/quotes/robert-dawson/gods-have-a-way-of-sprouting-from-vacant-lots/)

[Robert Dawson](https://sms4smile.com/quotes/author/robert-dawson/)

[Explore all 2 Robert Dawson quotes ](https://sms4smile.com/quotes/author/robert-dawson/)

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[Abraham Lincoln](https://sms4smile.com/quotes/author/abraham-lincoln/)

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