--- title: "Meaning & Key Takeaway of: Here’s a golden rule for increasing…" description: "\"“Here’s a golden rule for increasing customer satisfaction, “Always promise only that much that you can easily deliver. Always deliver more than what y..." image: "https://sms4smile.com/quotes/i/a85/pooja-agnihotri-9998_customer-satisfactio_here-s-a-golden-rule-for-increasing-cust_906608.jpg" --- # Here’s a golden rule for increasing customer satisfaction… ![“Here’s a golden rule for increasing customer satisfaction, “Always promise only that much that you can easily deliver. Always deliver more than what you have promised.” quote by Pooja Agnihotri](https://sms4smile.com/quotes/i/a85/pooja-agnihotri-9998_customer-satisfactio_here-s-a-golden-rule-for-increasing-cust_906608.jpg) [Download](https://sms4smile.com/quotes/i/a85/pooja-agnihotri-9998_customer-satisfactio_here-s-a-golden-rule-for-increasing-cust_906608.jpg) [Open image](https://sms4smile.com/quotes/i/a85/pooja-agnihotri-9998_customer-satisfactio_here-s-a-golden-rule-for-increasing-cust_906608.jpg) > ““Here’s a golden rule for increasing customer satisfaction, “Always promise only that much that you can easily deliver. Always deliver more than what you have promised.”” [Pooja Agnihotri](https://sms4smile.com/quotes/author/pooja-agnihotri/) ## About This Quote This interpretation was drafted with AI assistance. It is one reading of the quote, not the author's own explanation. Effective service relies on realistic promises and exceeding them to delight customers. **In simple terms:** Promise realistically, exceed expectations. Key Takeaway Set achievable promises and overdeliver. Themes customer service expectations trust Mood optimistic professional Type advice motivational When to use this quote - sales meetings - customer support - product launches - client onboarding Key Concepts promise management delight reputation Questions to Reflect On - How can you measure capacity before promising? - What systems ensure consistent overdelivery? A Different Perspective Overpromising can damage credibility if not managed. ★ ★ ★ ★ ★ No ratings yet [Customer satisfaction](https://sms4smile.com/quotes/about/customer-satisfaction/) [Customer service](https://sms4smile.com/quotes/about/customer-service/) [Deliver Promised](https://sms4smile.com/quotes/about/deliver-promised-1292439/) [Golden rule](https://sms4smile.com/quotes/about/golden-rule/) [Increasing Customer](https://sms4smile.com/quotes/about/increasing-customer-1292440/) [Promise Easily](https://sms4smile.com/quotes/about/promise-easily-1292441/) [Satisfaction Promise](https://sms4smile.com/quotes/about/satisfaction-promise-1292438/) ## Related quotes > [“Meeting a thousand needs for one client is better than having a thousand clients whose needs you cannot meet.”](https://sms4smile.com/quotes/utibe-samuel-mbom/meeting-a-thousand-needs-for-one-client-is-better-than-having-a/) [Utibe Samuel Mbom](https://sms4smile.com/quotes/author/utibe-samuel-mbom/) > [“Do you work hard to attract new customers but do little to keep them?”](https://sms4smile.com/quotes/frank-sonnenberg/do-you-work-hard-to-attract-new-customers-but-do-little-to-keep-them/) [Frank Sonnenberg](https://sms4smile.com/quotes/author/frank-sonnenberg/) > [Customer service shouldn't just be A department, it should be the entire company.](https://sms4smile.com/quotes/tony-hsieh/customer-service-shouldn-t-just-be-a-department-it-should-be-the/) [Tony Hsieh](https://sms4smile.com/quotes/author/tony-hsieh/) > [Customer service is the new marketing.](https://sms4smile.com/quotes/derek-sivers/customer-service-is-the-new-marketing/) [Derek Sivers](https://sms4smile.com/quotes/author/derek-sivers/) > [“Business first; benefits last.”](https://sms4smile.com/quotes/utibe-samuel-mbom/business-first-benefits-last/) [Utibe Samuel Mbom](https://sms4smile.com/quotes/author/utibe-samuel-mbom/) > [“Capitalize on charm by continually captivating your customer.”](https://sms4smile.com/quotes/ryan-lilly/capitalize-on-charm-by-continually-captivating-your-customer/) [Ryan Lilly](https://sms4smile.com/quotes/author/ryan-lilly/) > [The longer you wait, the harder it is to provide outstanding customer service.](https://sms4smile.com/quotes/bill-davidow/the-longer-you-wait-the-harder-it-is-to-provide-outstanding-customer/) [Bill Davidow](https://sms4smile.com/quotes/author/bill-davidow/) > [“In any business transaction, resist the urge to do 'B' without completing 'A'. Strive to do a well-rounded work.”](https://sms4smile.com/quotes/utibe-samuel-mbom/in-any-business-transaction-resist-the-urge-to-do-b-without/) [Utibe Samuel Mbom](https://sms4smile.com/quotes/author/utibe-samuel-mbom/) > [“The way to go in any industry is to be mindful, both in business and in value.”](https://sms4smile.com/quotes/utibe-samuel-mbom/the-way-to-go-in-any-industry-is-to-be-mindful-both-in-business-and/) [Utibe Samuel Mbom](https://sms4smile.com/quotes/author/utibe-samuel-mbom/) > [“Customers loves certainty, make sure you give it to them.”](https://sms4smile.com/quotes/amit-kalantri/customers-loves-certainty-make-sure-you-give-it-to-them/) [Amit Kalantri](https://sms4smile.com/quotes/author/amit-kalantri/) > [“Make your clients happy, because unhappy clients do not always return.”](https://sms4smile.com/quotes/utibe-samuel-mbom/make-your-clients-happy-because-unhappy-clients-do-not-always-return/) [Utibe Samuel Mbom](https://sms4smile.com/quotes/author/utibe-samuel-mbom/) > [“Of all the agencies that think they are above the law, people point at those accused of SA. 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It’s like water, it will keep changing itself as the obstacles come.”](https://sms4smile.com/quotes/pooja-agnihotri/a-strategy-is-not-permanent-it-s-like-water-it-will-keep-changing/) [Pooja Agnihotri](https://sms4smile.com/quotes/author/pooja-agnihotri/) > [“Every time there is a mistake, learn from it, change the plan and keep moving forward.”](https://sms4smile.com/quotes/pooja-agnihotri/every-time-there-is-a-mistake-learn-from-it-change-the-plan-and-keep/) [Pooja Agnihotri](https://sms4smile.com/quotes/author/pooja-agnihotri/) > [“It’s very possible that your inexperienced intern knows more than you think, even if you have been part of the industry for over thirty…](https://sms4smile.com/quotes/pooja-agnihotri/it-s-very-possible-that-your-inexperienced-intern-knows-more-than-you/) [Pooja Agnihotri](https://sms4smile.com/quotes/author/pooja-agnihotri/) > [“If you want to safeguard your business against your own self, you have to learn what can lead to business failure and why.”](https://sms4smile.com/quotes/pooja-agnihotri/if-you-want-to-safeguard-your-business-against-your-own-self-you-have/) [Pooja Agnihotri](https://sms4smile.com/quotes/author/pooja-agnihotri/) > [“Building an employee team or employee tribe is a little time consuming which requires little effort but in the long process of achieving business…](https://sms4smile.com/quotes/pooja-agnihotri/building-an-employee-team-or-employee-tribe-is-a-little-time/) [Pooja Agnihotri](https://sms4smile.com/quotes/author/pooja-agnihotri/) [Explore all 68 Pooja Agnihotri quotes ](https://sms4smile.com/quotes/author/pooja-agnihotri/) ## More Customer satisfaction quotes > [When I left Harvard Pilgrim, it had been ranked first in the nation by U.S. News and World Report for customer satisfaction for six…](https://sms4smile.com/quotes/charlie-baker/when-i-left-harvard-pilgrim-it-had-been-ranked-first-in-the-nation-by/) [Charlie Baker](https://sms4smile.com/quotes/author/charlie-baker/) > [“Chrome and Firefox users were 19% less likely to be absent from work, had higher sales, and received better customer satisfaction ratings. 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To be…](https://sms4smile.com/quotes/henrietta-newton-martin/the-regal-seven-key-ingredients-of-a-successful-company-is-pursue-the/) [Henrietta Newton Martin](https://sms4smile.com/quotes/author/henrietta-newton-martin/) > [Customer satisfaction is worthless. Customer loyalty is priceless.](https://sms4smile.com/quotes/jeffrey-gitomer/customer-satisfaction-is-worthless-customer-loyalty-is-priceless/) [Jeffrey Gitomer](https://sms4smile.com/quotes/author/jeffrey-gitomer/) > [Employees are given the chance to help shape their company by participating in a company-wide communications program making suggestions on waste reduction, environmental improvement,…](https://sms4smile.com/quotes/stephen-covey/employees-are-given-the-chance-to-help-shape-their-company-by/) [Stephen Covey](https://sms4smile.com/quotes/author/stephen-covey/) > [“Create wow moments for your prospects and watch you online sentiment increase.”](https://sms4smile.com/quotes/stacey-kehoe/create-wow-moments-for-your-prospects-and-watch-you-online-sentiment/) [Stacey Kehoe](https://sms4smile.com/quotes/author/stacey-kehoe/) > [There's only one thing that matters, CUSTOMER SATISFACTION](https://sms4smile.com/quotes/raphael/there-s-only-one-thing-that-matters-customer-satisfaction/) [Raphael](https://sms4smile.com/quotes/author/raphael/) > [“Meeting a thousand needs for one client is better than having a thousand clients whose needs you cannot meet.”](https://sms4smile.com/quotes/utibe-samuel-mbom/meeting-a-thousand-needs-for-one-client-is-better-than-having-a/) [Utibe Samuel Mbom](https://sms4smile.com/quotes/author/utibe-samuel-mbom/) > [The federal government said today they've begun training sessions for airport security workers to provide what they call more customer satisfaction to the travels,…](https://sms4smile.com/quotes/jay-leno/the-federal-government-said-today-they-ve-begun-training-sessions-for/) [Jay Leno](https://sms4smile.com/quotes/author/jay-leno/) > [We have the best customer satisfaction record, based on Transportation Dept. statistics, of any airline in America, the fewest complaints filed per 100,000 passengers…](https://sms4smile.com/quotes/herb-kelleher/we-have-the-best-customer-satisfaction-record-based-on-transportation/) [Herb Kelleher](https://sms4smile.com/quotes/author/herb-kelleher/) > [“Give honesty to your clients, and they will give you their loyalty.”](https://sms4smile.com/quotes/utibe-samuel-mbom/give-honesty-to-your-clients-and-they-will-give-you-their-loyalty/) [Utibe Samuel Mbom](https://sms4smile.com/quotes/author/utibe-samuel-mbom/) > [We are superior to the competition because we hire employees who work in an environment of belonging and purpose. We foster a climate where…](https://sms4smile.com/quotes/horst-schulze/we-are-superior-to-the-competition-because-we-hire-employees-who-work/) [Horst Schulze](https://sms4smile.com/quotes/author/horst-schulze/) > [“One client can fetch your business a thousand clients, depending on your performance and impression.”](https://sms4smile.com/quotes/utibe-samuel-mbom/one-client-can-fetch-your-business-a-thousand-clients-depending-on/) [Utibe Samuel Mbom](https://sms4smile.com/quotes/author/utibe-samuel-mbom/) [Browse all 94 Customer satisfaction quotes ](https://sms4smile.com/quotes/about/customer-satisfaction/) ```json { "@context": "https://schema.org", "@graph": [ { "@type": "Quotation", "text": "“Here’s a golden rule for increasing customer satisfaction, “Always promise only that much that you can easily deliver. 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