--- title: "Meaning & Key Takeaway of: Many managers feel, somewhat cynically…" description: "\"Many managers feel, somewhat cynically, that people are being paid to do their jobs and that's that. This attitude reflects an insensitivity to people ..." image: "https://sms4smile.com/quotes/i/33c/phil-crosby-16889_attitude_many-managers-feel-somewhat-cynically-th_1377105.jpg" --- # Many managers feel, somewhat cynically, that people are… ![“Many managers feel, somewhat cynically, that people are being paid to do their jobs and that's that. This attitude reflects an insensitivity to people that is a trademark of many hockey-style managers.” quote by Phil Crosby](https://sms4smile.com/quotes/i/33c/phil-crosby-16889_attitude_many-managers-feel-somewhat-cynically-th_1377105.jpg) [Download](https://sms4smile.com/quotes/i/33c/phil-crosby-16889_attitude_many-managers-feel-somewhat-cynically-th_1377105.jpg) [Open image](https://sms4smile.com/quotes/i/33c/phil-crosby-16889_attitude_many-managers-feel-somewhat-cynically-th_1377105.jpg) > “Many managers feel, somewhat cynically, that people are being paid to do their jobs and that's that. This attitude reflects an insensitivity to people that is a trademark of many hockey-style managers.” [Phil Crosby](https://sms4smile.com/quotes/author/phil-crosby/) ## About This Quote This interpretation was drafted with AI assistance. It is one reading of the quote, not the author's own explanation. Some managers view employees as merely paid labor, showing a lack of empathy and a rigid, authoritarian style. **In simple terms:** Managers can be uncaring and controlling. Key Takeaway Treat staff with respect and empathy. Themes leadership empathy management Mood critical thoughtful Type analytical motivational When to use this quote - team meetings - performance reviews - conflict resolution - policy making Key Concepts human resources organizational culture Questions to Reflect On - How does empathy improve team performance? - What steps can change a managerial style? A Different Perspective Overemphasis on control can stifle innovation. ★ ★ ★ ★ ★ No ratings yet [Attitude](https://sms4smile.com/quotes/about/attitude/) [Hockey](https://sms4smile.com/quotes/about/hockey/) [Insensitivity](https://sms4smile.com/quotes/about/insensitivity/) [Jobs](https://sms4smile.com/quotes/about/jobs/) [Management](https://sms4smile.com/quotes/about/management/) [People](https://sms4smile.com/quotes/about/people/) [Style](https://sms4smile.com/quotes/about/style/) ## Related quotes > [Manners have been somewhat cynically defined to be a contrivance of wise men to keep fools at a distance. Fashion is shrewd to detect…](https://sms4smile.com/quotes/ralph-waldo-emerson/manners-have-been-somewhat-cynically-defined-to-be-a-contrivance-of/) [Ralph Waldo Emerson](https://sms4smile.com/quotes/author/ralph-waldo-emerson/) > [Your attitude reflects your past, describes your present and predicts your future.](https://sms4smile.com/quotes/anonymous/your-attitude-reflects-your-past-describes-your-present-and-predicts/) [Anonymous](https://sms4smile.com/quotes/author/anonymous/) > [I grew up in a rough environment. You want to be strong and have your presence felt out there. That attitude reflects how people…](https://sms4smile.com/quotes/mekhi-phifer/i-grew-up-in-a-rough-environment-you-want-to-be-strong-and-have-your/) [Mekhi Phifer](https://sms4smile.com/quotes/author/mekhi-phifer/) > [Sometimes, people around you are just plain insensitive. And sometimes, you just have to tolerate them. But sometimes, you just can't anymore.](https://sms4smile.com/quotes/lucila-navarro/sometimes-people-around-you-are-just-plain-insensitive-and-sometimes/) Lucila Navarro > [A doctrine of endurance flows easily from our lips when we are enduring jam and our neighbors dry bread, and it is still possible…](https://sms4smile.com/quotes/ellen-glasgow/a-doctrine-of-endurance-flows-easily-from-our-lips-when-we-are/) [Ellen Glasgow](https://sms4smile.com/quotes/author/ellen-glasgow/) > [Do people on food stamps actually need more movies to watch? Well, I'm probably treading dangerously close to the line of insensitivity, right?](https://sms4smile.com/quotes/rush-limbaugh/do-people-on-food-stamps-actually-need-more-movies-to-watch-well-i-m/) [Rush Limbaugh](https://sms4smile.com/quotes/author/rush-limbaugh/) > [“The insensitivity of the military mind is the result of fearing the worst and acting on the basis of worst case scenarios. It is…](https://sms4smile.com/quotes/rikhi-jaipal/the-insensitivity-of-the-military-mind-is-the-result-of-fearing-the/) Rikhi Jaipal > [Many of us marvel at the icy insensitivity with which women snuff out their armours. But if they did not blot out the past…](https://sms4smile.com/quotes/honor-de-balzac/many-of-us-marvel-at-the-icy-insensitivity-with-which-women-snuff-out/) [Honore de Balzac](https://sms4smile.com/quotes/author/honor-de-balzac/) > [“You’re too sensitive’ victims of sexual abuse are told over and over by those whose reality depends on being insensitive. Most adults who have…](https://sms4smile.com/quotes/renee-fredrickson/you-re-too-sensitive-victims-of-sexual-abuse-are-told-over-and-over/) Renee Fredrickson > [Insensitivity makes arrogance ugly; empathy is what makes humility beautiful.](https://sms4smile.com/quotes/renford-reese/insensitivity-makes-arrogance-ugly-empathy-is-what-makes-humility/) Renford Reese > [The dark ghettos are social, political, educational and-above all-economic colonies. Their inhabitants are subject peoples, victims of the greed, cruelty, insensitivity, guilt, and fear…](https://sms4smile.com/quotes/kenneth-clark/the-dark-ghettos-are-social-political-educational-and-above-all/) [Kenneth Clark](https://sms4smile.com/quotes/author/kenneth-clark/) > [“Call it insensitivity or a passion for remorse, I have never undertaken to rescue what little Absolute this world contains.”](https://sms4smile.com/quotes/emil-m-cioran/call-it-insensitivity-or-a-passion-for-remorse-i-have-never/) [Emil M. Cioran](https://sms4smile.com/quotes/author/emil-m-cioran/) > [“Everyone is always busy, not until it is something that benefits them, or that which concerns whom they love.”](https://sms4smile.com/quotes/michael-bassey-johnson/everyone-is-always-busy-not-until-it-is-something-that-benefits-them/) [Michael Bassey Johnson](https://sms4smile.com/quotes/author/michael-bassey-johnson/) > [People who cannot feel punish those who do.](https://sms4smile.com/quotes/may-sarton/people-who-cannot-feel-punish-those-who-do/) [May Sarton](https://sms4smile.com/quotes/author/may-sarton/) > [“Blaming therapy, social work and other caring professions for the confabulation of testimony of 'satanic ritual abuse' legitimated a programme of political and social…](https://sms4smile.com/quotes/michael-salter/blaming-therapy-social-work-and-other-caring-professions-for-the/) [Michael Salter](https://sms4smile.com/quotes/author/michael-salter/) ## More by Phil Crosby > [You don't have to be noisy to be effective.](https://sms4smile.com/quotes/phil-crosby/you-don-t-have-to-be-noisy-to-be-effective/) [Phil Crosby](https://sms4smile.com/quotes/author/phil-crosby/) > [We must define quality as conformance to specifications if we are to manage it.](https://sms4smile.com/quotes/phil-crosby/we-must-define-quality-as-conformance-to-specifications-if-we-are-to/) [Phil Crosby](https://sms4smile.com/quotes/author/phil-crosby/) > [Selecting the right person for the right job is the largest part of coaching.](https://sms4smile.com/quotes/phil-crosby/selecting-the-right-person-for-the-right-job-is-the-largest-part-of/) [Phil Crosby](https://sms4smile.com/quotes/author/phil-crosby/) > [Slowness to change usually means fear of the new.](https://sms4smile.com/quotes/phil-crosby/slowness-to-change-usually-means-fear-of-the-new/) [Phil Crosby](https://sms4smile.com/quotes/author/phil-crosby/) > [Quality means conformance to requirements, not elegance.](https://sms4smile.com/quotes/phil-crosby/quality-means-conformance-to-requirements-not-elegance/) [Phil Crosby](https://sms4smile.com/quotes/author/phil-crosby/) > [Successful people breed success.](https://sms4smile.com/quotes/phil-crosby/successful-people-breed-success/) [Phil Crosby](https://sms4smile.com/quotes/author/phil-crosby/) > [Being convinced one knows the whole story is the surest way to fail.](https://sms4smile.com/quotes/phil-crosby/being-convinced-one-knows-the-whole-story-is-the-surest-way-to-fail/) [Phil Crosby](https://sms4smile.com/quotes/author/phil-crosby/) > [Change should be a friend. It should happen by plan, not by accident.](https://sms4smile.com/quotes/phil-crosby/change-should-be-a-friend-it-should-happen-by-plan-not-by-accident/) [Phil Crosby](https://sms4smile.com/quotes/author/phil-crosby/) > [The cost of quality is the expense of doing things wrong.](https://sms4smile.com/quotes/phil-crosby/the-cost-of-quality-is-the-expense-of-doing-things-wrong/) [Phil Crosby](https://sms4smile.com/quotes/author/phil-crosby/) > [You are going to be measured anyway by some means, fair or foul. Usually the one doing the measuring has nothing specific in mind;…](https://sms4smile.com/quotes/phil-crosby/you-are-going-to-be-measured-anyway-by-some-means-fair-or-foul/) [Phil Crosby](https://sms4smile.com/quotes/author/phil-crosby/) > [It isn't what you find, it's what you do about what you find.](https://sms4smile.com/quotes/phil-crosby/it-isn-t-what-you-find-it-s-what-you-do-about-what-you-find/) [Phil Crosby](https://sms4smile.com/quotes/author/phil-crosby/) > [Improving quality requires a culture change, not just a new diet.](https://sms4smile.com/quotes/phil-crosby/improving-quality-requires-a-culture-change-not-just-a-new-diet/) [Phil Crosby](https://sms4smile.com/quotes/author/phil-crosby/) > [You have to lead people gently toward what they already know is right.](https://sms4smile.com/quotes/phil-crosby/you-have-to-lead-people-gently-toward-what-they-already-know-is-right/) [Phil Crosby](https://sms4smile.com/quotes/author/phil-crosby/) > [When you're out of quality, you're out of business.](https://sms4smile.com/quotes/phil-crosby/when-you-re-out-of-quality-you-re-out-of-business/) [Phil Crosby](https://sms4smile.com/quotes/author/phil-crosby/) > [Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.](https://sms4smile.com/quotes/phil-crosby/quality-is-the-result-of-a-carefully-constructed-cultural-environment/) [Phil Crosby](https://sms4smile.com/quotes/author/phil-crosby/) [Explore all 38 Phil Crosby quotes ](https://sms4smile.com/quotes/author/phil-crosby/) ## More Attitude quotes > [“WE CAN'T ALWAYS CONTROL OUR CIRCUMSTANCES BUT WE CAN CONTROL OUR ATTITUDE. WE MUST BE MORE CONCERNED WITH WHAT WE DO WITH WHAT HAPPENS…](https://sms4smile.com/quotes/marvin-j-ashton/we-can-t-always-control-our-circumstances-but-we-can-control-our/) [MARVIN J. ASHTON](https://sms4smile.com/quotes/author/marvin-j-ashton/) > [It's not the method, it's the mindset.](https://sms4smile.com/quotes/andy-gilbert/it-s-not-the-method-it-s-the-mindset/) [Andy Gilbert](https://sms4smile.com/quotes/author/andy-gilbert/) > [The vision of the left, full of envy and resentment, takes its worst toll on those at the bottom - whether black or white…](https://sms4smile.com/quotes/thomas-sowell/the-vision-of-the-left-full-of-envy-and-resentment-takes-its-worst/) [Thomas Sowell](https://sms4smile.com/quotes/author/thomas-sowell/) > [Changes before your eyes, things you can do and things you can't. My attitude is always let it keep rolling.](https://sms4smile.com/quotes/terrence-malick/changes-before-your-eyes-things-you-can-do-and-things-you-can-t-my/) [Terrence Malick](https://sms4smile.com/quotes/author/terrence-malick/) > [Vow to be valiant. Resolve to be radiant. Determine to be dynamic. Strive to be sincere. Aspire to be attuned.](https://sms4smile.com/quotes/william-arthur-ward/vow-to-be-valiant-resolve-to-be-radiant-determine-to-be-dynamic/) [William Arthur Ward](https://sms4smile.com/quotes/author/william-arthur-ward/) > [Don't judge me because I'm stupid. Don't judge me because I'm, mean. Don't judge me because I'm weird. Don't judge me for mistakes. Because…](https://sms4smile.com/quotes/isaiah-harden-me/don-t-judge-me-because-i-m-stupid-don-t-judge-me-because-i-m-mean-don/) Isaiah Harden (Me > [Your feelings (mood) dictate your thought, your thought determines your attitude (reactions) and your attitude describes your lifestyle, so: be careful how you feel](https://sms4smile.com/quotes/sheye-hassan/your-feelings-mood-dictate-your-thought-your-thought-determines-your/) Sheye Hassan > [Success will come when the societal attitude changes and not a single woman in America asks herself the question 'What did I do?'.](https://sms4smile.com/quotes/joe-biden/success-will-come-when-the-societal-attitude-changes-and-not-a-single/) [Joe Biden](https://sms4smile.com/quotes/author/joe-biden/) > [“Good Seeds! Gratitude is the Greatest Attitude that has no Substitute.”](https://sms4smile.com/quotes/bernard-kelvin-clive/good-seeds-gratitude-is-the-greatest-attitude-that-has-no-substitute/) [Bernard Kelvin Clive](https://sms4smile.com/quotes/author/bernard-kelvin-clive/) > [Jeff Chu's pilgrimage across America to discover his own place as a gay man in the Christian church as well as attitudes about being…](https://sms4smile.com/quotes/donna-freitas/jeff-chu-s-pilgrimage-across-america-to-discover-his-own-place-as-a/) [Donna Freitas](https://sms4smile.com/quotes/author/donna-freitas/) > [One genuine reason to feel jealous of my parents:-) I will never ever have a kid as awesome as their's...](https://sms4smile.com/quotes/anonymous/one-genuine-reason-to-feel-jealous-of-my-parents-i-will-never-ever/) [Anonymous](https://sms4smile.com/quotes/author/anonymous/) > [I'm optimistic Hong Kong will achieve universal suffrage - no matter the attitude of Beijing.](https://sms4smile.com/quotes/joshua-wong/i-m-optimistic-hong-kong-will-achieve-universal-suffrage-no-matter/) [Joshua Wong](https://sms4smile.com/quotes/author/joshua-wong/) > [My attitude it that you don't give in.](https://sms4smile.com/quotes/phil-taylor/my-attitude-it-that-you-don-t-give-in/) [Phil Taylor](https://sms4smile.com/quotes/author/phil-taylor/) > [Transparency pertains to impartial behavior, implies openness, communication, and accountability. Inculcate transparency in attitude and experience a life free of controversy and blame](https://sms4smile.com/quotes/dr-anil-kr-sinha/transparency-pertains-to-impartial-behavior-implies-openness/) [Dr Anil Kr Sinha](https://sms4smile.com/quotes/author/dr-anil-kr-sinha/) > [And if the mind thinks with a believing attitude one can do amazing things.](https://sms4smile.com/quotes/norman-vincent-peale/and-if-the-mind-thinks-with-a-believing-attitude-one-can-do-amazing/) [Norman Vincent Peale](https://sms4smile.com/quotes/author/norman-vincent-peale/) [Browse all 9,543 Attitude quotes ](https://sms4smile.com/quotes/about/attitude/) ```json { "@context": "https://schema.org", "@graph": [ { "@type": "Quotation", "text": "Many managers feel, somewhat cynically, that people are being paid to do their jobs and that's that. This attitude reflects an insensitivity to people that is a trademark of many hockey-style managers.", "creator": { "@type": "Person", "name": "Phil Crosby" }, "isPartOf": { "@id": "https://sms4smile.com/quotes/#website" }, "url": "https://sms4smile.com/quotes/phil-crosby/many-managers-feel-somewhat-cynically-that-people-are-being-paid-to/", "about": { "@type": "Thing", "name": "Attitude" }, "@id": "https://sms4smile.com/quotes/phil-crosby/many-managers-feel-somewhat-cynically-that-people-are-being-paid-to/#quotation", "image": { "@type": "ImageObject", "@id": "https://sms4smile.com/quotes/i/33c/phil-crosby-16889_attitude_many-managers-feel-somewhat-cynically-th_1377105.jpg", "contentUrl": "https://sms4smile.com/quotes/i/33c/phil-crosby-16889_attitude_many-managers-feel-somewhat-cynically-th_1377105.jpg", "url": "https://sms4smile.com/quotes/i/33c/phil-crosby-16889_attitude_many-managers-feel-somewhat-cynically-th_1377105.jpg", "width": 1080, "height": 1080, "caption": "“Many managers feel, somewhat cynically, that people are being paid to do their jobs and that's that. This…” — Phil Crosby", "creditText": "SMS4Smile Quotes", "creator": { "@id": "https://sms4smile.com/quotes/#organization" } } }, { "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://sms4smile.com/" }, { "@type": "ListItem", "position": 2, "name": "Quotes", "item": "https://sms4smile.com/quotes/" }, { "@type": "ListItem", "position": 3, "name": "Phil Crosby", "item": "https://sms4smile.com/quotes/author/phil-crosby/" }, { "@type": "ListItem", "position": 4, "name": "Many managers feel, somewhat cynically, that...", "item": "https://sms4smile.com/quotes/phil-crosby/many-managers-feel-somewhat-cynically-that-people-are-being-paid-to/" } ], "@id": "https://sms4smile.com/quotes/phil-crosby/many-managers-feel-somewhat-cynically-that-people-are-being-paid-to/#breadcrumb" }, { "@type": "WebSite", "@id": "https://sms4smile.com/quotes/#website", "name": "SMS4Smile Quotes", "url": "https://sms4smile.com/quotes/", "publisher": { "@id": "https://sms4smile.com/quotes/#organization" } }, { "@type": "Organization", "@id": "https://sms4smile.com/quotes/#organization", "name": "SMS4Smile Quotes", "url": "https://sms4smile.com/quotes/", "logo": { "@type": "ImageObject", "url": "https://sms4smile.com/quotes/wp-content/themes/sq/assets/icons/icon-512.png", "width": 512, "height": 512 } } ] } ```