--- title: "Meaning & Key Takeaway of: We have some inherent cost and…" description: "\"We have some inherent cost and infrastructure issues that are difficult to deal with, no questions. From my perspective, we have to work on the revenue..." image: "https://sms4smile.com/quotes/i/c39/oscar-munoz-9868_perspective_we-have-some-inherent-cost-and-infrastru_2528199.jpg" --- # We have some inherent cost and infrastructure issues that… ![“We have some inherent cost and infrastructure issues that are difficult to deal with, no questions. From my perspective, we have to work on the revenue side primarily. We've lost some customers. We need to rebuild the trust with those customers and get them back.” quote by Oscar Munoz](https://sms4smile.com/quotes/i/c39/oscar-munoz-9868_perspective_we-have-some-inherent-cost-and-infrastru_2528199.jpg) [Download](https://sms4smile.com/quotes/i/c39/oscar-munoz-9868_perspective_we-have-some-inherent-cost-and-infrastru_2528199.jpg) [Open image](https://sms4smile.com/quotes/i/c39/oscar-munoz-9868_perspective_we-have-some-inherent-cost-and-infrastru_2528199.jpg) > “We have some inherent cost and infrastructure issues that are difficult to deal with, no questions. From my perspective, we have to work on the revenue side primarily. We've lost some customers. We need to rebuild the trust with those customers and get them back.” [Oscar Munoz](https://sms4smile.com/quotes/author/oscar-munoz/) ## About This Quote This interpretation was drafted with AI assistance. It is one reading of the quote, not the author's own explanation. The speaker highlights costly infrastructure problems and customer loss, urging a focus on revenue generation and rebuilding trust. **In simple terms:** Infrastructure costs and customer loss require revenue focus and trust rebuilding. Key Takeaway Prioritize revenue and restore customer confidence. Themes business revenue trust customer retention Mood concerned determined strategic Type advice business When to use this quote - budget planning - sales meetings - customer outreach - rebranding campaigns Key Concepts cost management customer relationship sales strategy Questions to Reflect On - How can we balance cost cuts with maintaining service quality? - What steps will most quickly restore customer trust? A Different Perspective Revenue focus may neglect long‑term product quality improvements. ★ ★ ★ ★ ★ No ratings yet [Perspective](https://sms4smile.com/quotes/about/perspective/) [Questions](https://sms4smile.com/quotes/about/questions/) [Trust](https://sms4smile.com/quotes/about/trust/) [Work](https://sms4smile.com/quotes/about/work/) ## Related quotes > [Decades of failures to fix water infrastructure issues in Florida have created an untenable situation resulting in massive discharges of toxic water directly into…](https://sms4smile.com/quotes/brian-mast/decades-of-failures-to-fix-water-infrastructure-issues-in-florida/) [Brian Mast](https://sms4smile.com/quotes/author/brian-mast/) > [The more successful you and your organization become, the more humble and devoted to your customers you need to be.](https://sms4smile.com/quotes/anonymous/the-more-successful-you-and-your-organization-become-the-more-humble/) [Anonymous](https://sms4smile.com/quotes/author/anonymous/) > [Customers need to be given control of their own data-not being tied into a certain manufacturer so that when there are problems they are…](https://sms4smile.com/quotes/tim-berners-lee/customers-need-to-be-given-control-of-their-own-data-not-being-tied/) [Tim Berners-Lee](https://sms4smile.com/quotes/author/tim-berners-lee/) > [Grown-up clothes are more appealing because customers need to be able to project themselves into them.](https://sms4smile.com/quotes/natalie-massenet/grown-up-clothes-are-more-appealing-because-customers-need-to-be-able/) [Natalie Massenet](https://sms4smile.com/quotes/author/natalie-massenet/) > [For me, good service is efficient and discreet; it's that critical balance. As soon as the client sits down, the communication flow has to…](https://sms4smile.com/quotes/daniel-boulud/for-me-good-service-is-efficient-and-discreet-it-s-that-critical/) [Daniel Boulud](https://sms4smile.com/quotes/author/daniel-boulud/) > [Often, very talented technical people find it extraordinarily difficult to take the viewpoint of customers, who are often ignorant about the technology and who…](https://sms4smile.com/quotes/barbara-bund/often-very-talented-technical-people-find-it-extraordinarily/) [Barbara Bund](https://sms4smile.com/quotes/author/barbara-bund/) > [Talk to your customers. Find out what they need. Don't pay any attention to the competition. They're not relevant to you.](https://sms4smile.com/quotes/joel-spolsky/talk-to-your-customers-find-out-what-they-need-don-t-pay-any/) [Joel Spolsky](https://sms4smile.com/quotes/author/joel-spolsky/) > [“the more crowded the marketplace, the busier your customers, the more you need the Purple Cow. Half-measures will fail. Overhauling the product with dramatic…](https://sms4smile.com/quotes/seth-godin/the-more-crowded-the-marketplace-the-busier-your-customers-the-more/) [Seth Godin](https://sms4smile.com/quotes/author/seth-godin/) > [“We want customers who need our clothing, not just desire it.”](https://sms4smile.com/quotes/yvon-chouinard/we-want-customers-who-need-our-clothing-not-just-desire-it/) [Yvon Chouinard](https://sms4smile.com/quotes/author/yvon-chouinard/) > [You have to understand not just what your customers need, but how and where they prefer to access information.](https://sms4smile.com/quotes/jay-baer/you-have-to-understand-not-just-what-your-customers-need-but-how-and/) [Jay Baer](https://sms4smile.com/quotes/author/jay-baer/) > [The important thing right now is that the economy still needs customers. We still need people to go out there and spend money.](https://sms4smile.com/quotes/heather-boushey/the-important-thing-right-now-is-that-the-economy-still-needs/) [Heather Boushey](https://sms4smile.com/quotes/author/heather-boushey/) > [The customer wants what the customer wants - when they want it, where they want it, and how they want it. And if you…](https://sms4smile.com/quotes/kirsten-green/the-customer-wants-what-the-customer-wants-when-they-want-it-where/) [Kirsten Green](https://sms4smile.com/quotes/author/kirsten-green/) > [“The farther right you go on the curve, the more you will encounter the clients and customers who may need what you have, but…](https://sms4smile.com/quotes/simon-sinek/the-farther-right-you-go-on-the-curve-the-more-you-will-encounter-the/) [Simon Sinek](https://sms4smile.com/quotes/author/simon-sinek/) > [“13 Simple Ways to Deliver Service Beyond Self 1. Make it Easy for People to Do Business with You. 2. Be an Awesome, Sincere…](https://sms4smile.com/quotes/susan-c-young/13-simple-ways-to-deliver-service-beyond-self-1-make-it-easy-for/) [Susan C. Young](https://sms4smile.com/quotes/author/susan-c-young/) > [I was with some Vietnamese recently, and some of them were smoking two cigarettes at the same time. That's the kind of customers we…](https://sms4smile.com/quotes/jesse-helms/i-was-with-some-vietnamese-recently-and-some-of-them-were-smoking-two/) [Jesse Helms](https://sms4smile.com/quotes/author/jesse-helms/) ## More by Oscar Munoz > [I represent the interests of almost 90,000 human beings in our system. That's by far my first and foremost commitment.](https://sms4smile.com/quotes/oscar-munoz/i-represent-the-interests-of-almost-90-000-human-beings-in-our-system/) [Oscar Munoz](https://sms4smile.com/quotes/author/oscar-munoz/) > [Treating our customers and each other with respect and dignity is at the core of who we are, and we must always remember this…](https://sms4smile.com/quotes/oscar-munoz/treating-our-customers-and-each-other-with-respect-and-dignity-is-at/) [Oscar Munoz](https://sms4smile.com/quotes/author/oscar-munoz/) > [For me, it's common sense to treat other people like you would like to be treated. Empathy is a broad concept, but how do…](https://sms4smile.com/quotes/oscar-munoz/for-me-it-s-common-sense-to-treat-other-people-like-you-would-like-to/) [Oscar Munoz](https://sms4smile.com/quotes/author/oscar-munoz/) > [Getting people where they want to go, reliably and happily, can make or break their ability to succeed in a work endeavor or to…](https://sms4smile.com/quotes/oscar-munoz/getting-people-where-they-want-to-go-reliably-and-happily-can-make-or/) [Oscar Munoz](https://sms4smile.com/quotes/author/oscar-munoz/) > [If you feel anything weird, immediately call 911 and give them your address because you may not make it past the phone call.](https://sms4smile.com/quotes/oscar-munoz/if-you-feel-anything-weird-immediately-call-911-and-give-them-your/) [Oscar Munoz](https://sms4smile.com/quotes/author/oscar-munoz/) > [Everyone eventually matches or leapfrogs everyone else.](https://sms4smile.com/quotes/oscar-munoz/everyone-eventually-matches-or-leapfrogs-everyone-else/) [Oscar Munoz](https://sms4smile.com/quotes/author/oscar-munoz/) > [If I have any strength that would be considered above average, it is that I can read people.](https://sms4smile.com/quotes/oscar-munoz/if-i-have-any-strength-that-would-be-considered-above-average-it-is/) [Oscar Munoz](https://sms4smile.com/quotes/author/oscar-munoz/) > [This is a pattern-bargaining industry, like railroads. You need to pay market to get a contract at all, and without contracts, you have a…](https://sms4smile.com/quotes/oscar-munoz/this-is-a-pattern-bargaining-industry-like-railroads-you-need-to-pay/) [Oscar Munoz](https://sms4smile.com/quotes/author/oscar-munoz/) > [Communication and communication strategy is not just part of the game - it is the game.](https://sms4smile.com/quotes/oscar-munoz/communication-and-communication-strategy-is-not-just-part-of-the-game/) [Oscar Munoz](https://sms4smile.com/quotes/author/oscar-munoz/) > [I think the hardest thing that, historically, the industry may have relied upon is that we can't control weather, we can't control air traffic…](https://sms4smile.com/quotes/oscar-munoz/i-think-the-hardest-thing-that-historically-the-industry-may-have/) [Oscar Munoz](https://sms4smile.com/quotes/author/oscar-munoz/) > [United's 2015 earnings were one of the best in the company's history.](https://sms4smile.com/quotes/oscar-munoz/united-s-2015-earnings-were-one-of-the-best-in-the-company-s-history/) [Oscar Munoz](https://sms4smile.com/quotes/author/oscar-munoz/) > [I think my reaction to most issues is to get the facts and circumstances.](https://sms4smile.com/quotes/oscar-munoz/i-think-my-reaction-to-most-issues-is-to-get-the-facts-and/) [Oscar Munoz](https://sms4smile.com/quotes/author/oscar-munoz/) > [We have not provided our frontline supervisors and managers and individuals with the proper procedures that would allow them to use their common sense.](https://sms4smile.com/quotes/oscar-munoz/we-have-not-provided-our-frontline-supervisors-and-managers-and/) [Oscar Munoz](https://sms4smile.com/quotes/author/oscar-munoz/) > [At United, I will dedicate myself to making our airline flyer-friendly.](https://sms4smile.com/quotes/oscar-munoz/at-united-i-will-dedicate-myself-to-making-our-airline-flyer-friendly/) [Oscar Munoz](https://sms4smile.com/quotes/author/oscar-munoz/) > [Clearly, on a visceral human front, I oppose any wall, anywhere, between any people - period.](https://sms4smile.com/quotes/oscar-munoz/clearly-on-a-visceral-human-front-i-oppose-any-wall-anywhere-between/) [Oscar Munoz](https://sms4smile.com/quotes/author/oscar-munoz/) [Explore all 69 Oscar Munoz quotes ](https://sms4smile.com/quotes/author/oscar-munoz/) ## More Perspective quotes > [I put myself in the student's place and remember the frustrations, doubts, determination, and desires I felt when I was going through the initial…](https://sms4smile.com/quotes/ted-martinez/i-put-myself-in-the-student-s-place-and-remember-the-frustrations/) Ted Martinez > [“After the funeral, my life changed. I felt as if time were suddenly precious, water going down an open drain, and I could not…](https://sms4smile.com/quotes/mitch-albom/after-the-funeral-my-life-changed-i-felt-as-if-time-were-suddenly/) [Mitch Albom](https://sms4smile.com/quotes/author/mitch-albom/) > [Success doesn't have a downside for me. I'm busy, but I've always been busy whatever job I've had. My very first job working in…](https://sms4smile.com/quotes/victoria-derbyshire/success-doesn-t-have-a-downside-for-me-i-m-busy-but-i-ve-always-been/) Victoria Derbyshire > [I am not a depressive person at all, but I reflect a lot on my life, and life in general, from the perspective of…](https://sms4smile.com/quotes/alejandro-gonzalez-inarritu/i-am-not-a-depressive-person-at-all-but-i-reflect-a-lot-on-my-life/) [Alejandro Gonzalez Inarritu](https://sms4smile.com/quotes/author/alejandro-gonzalez-inarritu/) > [We became Homo sapiens not that long ago, from the scientific perspective, and we've retained a lot of our beast nature. We've done all…](https://sms4smile.com/quotes/wangechi-mutu/we-became-homo-sapiens-not-that-long-ago-from-the-scientific/) [Wangechi Mutu](https://sms4smile.com/quotes/author/wangechi-mutu/) > [“Perspective is everything. If your “why” is big enough, you can deal with almost any “what.”](https://sms4smile.com/quotes/nelson-searcy/perspective-is-everything-if-your-why-is-big-enough-you-can-deal-with/) [Nelson Searcy](https://sms4smile.com/quotes/author/nelson-searcy/) > [“Being grounded in your lifelong culture and your personal perspective, you are comfortable with the way you see things and may believe it is…](https://sms4smile.com/quotes/susan-c-young/being-grounded-in-your-lifelong-culture-and-your-personal-perspective/) [Susan C. Young](https://sms4smile.com/quotes/author/susan-c-young/) > [You know, by the time you reach my age, you've made plenty of mistakes if you've lived your life properly. So you learn. You…](https://sms4smile.com/quotes/ronald-reagan/you-know-by-the-time-you-reach-my-age-you-ve-made-plenty-of-mistakes/) [Ronald Reagan](https://sms4smile.com/quotes/author/ronald-reagan/) > [“Trauma's storm can mask the Christ and feelings can lie. I draw all the hurting voices close and I tough their scars with a…](https://sms4smile.com/quotes/ann-voskamp/trauma-s-storm-can-mask-the-christ-and-feelings-can-lie-i-draw-all/) [Ann Voskamp](https://sms4smile.com/quotes/author/ann-voskamp/) > [Just because someone is different from yourself does not mean you should treat them badly. What you don't understand is not to be taken…](https://sms4smile.com/quotes/jenna-bognar/just-because-someone-is-different-from-yourself-does-not-mean-you/) [Jenna Bognar](https://sms4smile.com/quotes/author/jenna-bognar/) > [I do spend a lot of weekends on the road. I have to pace myself. It can be pretty busy, but I'm not out…](https://sms4smile.com/quotes/gary-sinise/i-do-spend-a-lot-of-weekends-on-the-road-i-have-to-pace-myself-it-can/) [Gary Sinise](https://sms4smile.com/quotes/author/gary-sinise/) > [“Economists have a singular method of procedure. There are only two kinds of institutions for them, artificial and natural. The institutions of feudalism are…](https://sms4smile.com/quotes/karl-marx/economists-have-a-singular-method-of-procedure-there-are-only-two/) [Karl Marx](https://sms4smile.com/quotes/author/karl-marx/) > [“Silver linings abound: I always knew I loved my son, but you certainly get a “perspective-check” when you go through a parting like that.…](https://sms4smile.com/quotes/rob-kozak/silver-linings-abound-i-always-knew-i-loved-my-son-but-you-certainly/) [Rob Kozak](https://sms4smile.com/quotes/author/rob-kozak/) > [I've been in real estate for a long time and I always try to stay on the edge. I'm really excited about the partnership…](https://sms4smile.com/quotes/mc-hammer/i-ve-been-in-real-estate-for-a-long-time-and-i-always-try-to-stay-on/) [MC Hammer](https://sms4smile.com/quotes/author/mc-hammer/) > [Not to lose yourself on the path of life, you are given to look and explore life from different perspectives.](https://sms4smile.com/quotes/chandrababu-vs/not-to-lose-yourself-on-the-path-of-life-you-are-given-to-look-and/) [Chandrababu VS](https://sms4smile.com/quotes/author/chandrababu-vs/) [Browse all 5,399 Perspective quotes ](https://sms4smile.com/quotes/about/perspective/) ```json { "@context": "https://schema.org", "@graph": [ { "@type": "Quotation", "text": "We have some inherent cost and infrastructure issues that are difficult to deal with, no questions. From my perspective, we have to work on the revenue side primarily. We've lost some customers. We need to rebuild the trust with those customers and get them back.", "creator": { "@type": "Person", "name": "Oscar Munoz" }, "isPartOf": { "@id": "https://sms4smile.com/quotes/#website" }, "url": "https://sms4smile.com/quotes/oscar-munoz/we-have-some-inherent-cost-and-infrastructure-issues-that-are/", "about": { "@type": "Thing", "name": "Perspective" }, "@id": "https://sms4smile.com/quotes/oscar-munoz/we-have-some-inherent-cost-and-infrastructure-issues-that-are/#quotation", "image": { "@type": "ImageObject", "@id": "https://sms4smile.com/quotes/i/c39/oscar-munoz-9868_perspective_we-have-some-inherent-cost-and-infrastru_2528199.jpg", "contentUrl": "https://sms4smile.com/quotes/i/c39/oscar-munoz-9868_perspective_we-have-some-inherent-cost-and-infrastru_2528199.jpg", "url": "https://sms4smile.com/quotes/i/c39/oscar-munoz-9868_perspective_we-have-some-inherent-cost-and-infrastru_2528199.jpg", "width": 1080, "height": 1080, "caption": "“We have some inherent cost and infrastructure issues that are difficult to deal with, no questions. From my…” — Oscar Munoz", "creditText": "SMS4Smile Quotes", "creator": { "@id": "https://sms4smile.com/quotes/#organization" } } }, { "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://sms4smile.com/" }, { "@type": "ListItem", "position": 2, "name": "Quotes", "item": "https://sms4smile.com/quotes/" }, { "@type": "ListItem", "position": 3, "name": "Oscar Munoz", "item": "https://sms4smile.com/quotes/author/oscar-munoz/" }, { "@type": "ListItem", "position": 4, "name": "We have some inherent cost and...", "item": "https://sms4smile.com/quotes/oscar-munoz/we-have-some-inherent-cost-and-infrastructure-issues-that-are/" } ], "@id": "https://sms4smile.com/quotes/oscar-munoz/we-have-some-inherent-cost-and-infrastructure-issues-that-are/#breadcrumb" }, { "@type": "WebSite", "@id": "https://sms4smile.com/quotes/#website", "name": "SMS4Smile Quotes", "url": "https://sms4smile.com/quotes/", "publisher": { "@id": "https://sms4smile.com/quotes/#organization" } }, { "@type": "Organization", "@id": "https://sms4smile.com/quotes/#organization", "name": "SMS4Smile Quotes", "url": "https://sms4smile.com/quotes/", "logo": { "@type": "ImageObject", "url": "https://sms4smile.com/quotes/wp-content/themes/sq/assets/icons/icon-512.png", "width": 512, "height": 512 } } ] } ```