--- title: "Meaning & Key Takeaway of: Let's be honest: the implementation of…" description: "\"Let's be honest: the implementation of the United and Continental merger has been rocky for customers and employees.\" — Oscar Munoz" image: "https://sms4smile.com/quotes/i/b03/oscar-munoz-9868_been_let-s-be-honest-the-implementation-of-th_2561212.jpg" --- # Let's be honest: the implementation of the United and… ![“Let's be honest: the implementation of the United and Continental merger has been rocky for customers and employees.” quote by Oscar Munoz](https://sms4smile.com/quotes/i/b03/oscar-munoz-9868_been_let-s-be-honest-the-implementation-of-th_2561212.jpg) [Download](https://sms4smile.com/quotes/i/b03/oscar-munoz-9868_been_let-s-be-honest-the-implementation-of-th_2561212.jpg) [Open image](https://sms4smile.com/quotes/i/b03/oscar-munoz-9868_been_let-s-be-honest-the-implementation-of-th_2561212.jpg) > “Let's be honest: the implementation of the United and Continental merger has been rocky for customers and employees.” [Oscar Munoz](https://sms4smile.com/quotes/author/oscar-munoz/) ## About This Quote This interpretation was drafted with AI assistance. It is one reading of the quote, not the author's own explanation. The merger has caused difficulties for both customers and staff, revealing implementation challenges. **In simple terms:** Merger implementation is rocky for all. Key Takeaway Address implementation pain points promptly. Themes business merger operations Mood concerned pragmatic Type business analysis When to use this quote - company integration - employee morale - customer service - process improvement Key Concepts change management customer experience Questions to Reflect On - How can we better support employees? - What steps improve customer experience? A Different Perspective Complex mergers often underestimate cultural integration. ★ ★ ★ ★ ★ No ratings yet [Customer](https://sms4smile.com/quotes/about/customer/) [Honest](https://sms4smile.com/quotes/about/honest/) ## Related quotes > [“Radio One Inc Case Analysis, Taking after a merger, Clear Channel is realizing a divesture of different its radio stations. 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It's harder when everybody is against you.](https://sms4smile.com/quotes/carly-fiorina/a-merger-is-hard-to-pull-off-under-any-circumstances-it-s-harder-when/) [Carly Fiorina](https://sms4smile.com/quotes/author/carly-fiorina/) > [Every single time you make a merger, somebody is losing his identity. And saying something different is just rubbish.](https://sms4smile.com/quotes/carlos-ghosn/every-single-time-you-make-a-merger-somebody-is-losing-his-identity/) [Carlos Ghosn](https://sms4smile.com/quotes/author/carlos-ghosn/) > [Later in that administration, I was asked to take a job which I had to turn down as Assistant Secretary of State for Economic…](https://sms4smile.com/quotes/lloyd-cutler/later-in-that-administration-i-was-asked-to-take-a-job-which-i-had-to/) [Lloyd Cutler](https://sms4smile.com/quotes/author/lloyd-cutler/) > [This really is a merger of equals. I wouldn't have come back to work for anything less than this fantastic opportunity. 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But when we merged with AOL, I was diluted down to…](https://sms4smile.com/quotes/ted-turner/at-time-warner-i-had-ten-percent-of-the-stock-after-the-merger-but/) [Ted Turner](https://sms4smile.com/quotes/author/ted-turner/) > [He orchestrated the merger between UNICEF and Smith and Wesson.](https://sms4smile.com/quotes/bill-brasky/he-orchestrated-the-merger-between-unicef-and-smith-and-wesson/) [Bill Brasky](https://sms4smile.com/quotes/author/bill-brasky/) > [“When only one party makes a profit that's robbery when all parties make profit that's business.”](https://sms4smile.com/quotes/amit-kalantri/when-only-one-party-makes-a-profit-that-s-robbery-when-all-parties/) [Amit Kalantri](https://sms4smile.com/quotes/author/amit-kalantri/) > [In any merger, when you have large organisations coming together, there will be challenges in terms of culture.](https://sms4smile.com/quotes/ajay-piramal/in-any-merger-when-you-have-large-organisations-coming-together-there/) [Ajay Piramal](https://sms4smile.com/quotes/author/ajay-piramal/) ## More by Oscar Munoz > [I represent the interests of almost 90,000 human beings in our system. That's by far my first and foremost commitment.](https://sms4smile.com/quotes/oscar-munoz/i-represent-the-interests-of-almost-90-000-human-beings-in-our-system/) [Oscar Munoz](https://sms4smile.com/quotes/author/oscar-munoz/) > [Treating our customers and each other with respect and dignity is at the core of who we are, and we must always remember this…](https://sms4smile.com/quotes/oscar-munoz/treating-our-customers-and-each-other-with-respect-and-dignity-is-at/) [Oscar Munoz](https://sms4smile.com/quotes/author/oscar-munoz/) > [For me, it's common sense to treat other people like you would like to be treated. Empathy is a broad concept, but how do…](https://sms4smile.com/quotes/oscar-munoz/for-me-it-s-common-sense-to-treat-other-people-like-you-would-like-to/) [Oscar Munoz](https://sms4smile.com/quotes/author/oscar-munoz/) > [Getting people where they want to go, reliably and happily, can make or break their ability to succeed in a work endeavor or to…](https://sms4smile.com/quotes/oscar-munoz/getting-people-where-they-want-to-go-reliably-and-happily-can-make-or/) [Oscar Munoz](https://sms4smile.com/quotes/author/oscar-munoz/) > [If you feel anything weird, immediately call 911 and give them your address because you may not make it past the phone call.](https://sms4smile.com/quotes/oscar-munoz/if-you-feel-anything-weird-immediately-call-911-and-give-them-your/) [Oscar Munoz](https://sms4smile.com/quotes/author/oscar-munoz/) > [Everyone eventually matches or leapfrogs everyone else.](https://sms4smile.com/quotes/oscar-munoz/everyone-eventually-matches-or-leapfrogs-everyone-else/) [Oscar Munoz](https://sms4smile.com/quotes/author/oscar-munoz/) > [If I have any strength that would be considered above average, it is that I can read people.](https://sms4smile.com/quotes/oscar-munoz/if-i-have-any-strength-that-would-be-considered-above-average-it-is/) [Oscar Munoz](https://sms4smile.com/quotes/author/oscar-munoz/) > [This is a pattern-bargaining industry, like railroads. 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