--- title: "Meaning & Key Takeaway of: I think we need to communicate more…" description: "\"I think we need to communicate more effectively how we treat you with respect and dignity as a customer.\" — Oscar Munoz" image: "https://sms4smile.com/quotes/i/cff/oscar-munoz-9868_dignity_i-think-we-need-to-communicate-more-effe_1608319.jpg" --- # I think we need to communicate more effectively how we… ![“I think we need to communicate more effectively how we treat you with respect and dignity as a customer.” quote by Oscar Munoz](https://sms4smile.com/quotes/i/cff/oscar-munoz-9868_dignity_i-think-we-need-to-communicate-more-effe_1608319.jpg) [Download](https://sms4smile.com/quotes/i/cff/oscar-munoz-9868_dignity_i-think-we-need-to-communicate-more-effe_1608319.jpg) [Open image](https://sms4smile.com/quotes/i/cff/oscar-munoz-9868_dignity_i-think-we-need-to-communicate-more-effe_1608319.jpg) > “I think we need to communicate more effectively how we treat you with respect and dignity as a customer.” [Oscar Munoz](https://sms4smile.com/quotes/author/oscar-munoz/) ## About This Quote This interpretation was drafted with AI assistance. It is one reading of the quote, not the author's own explanation. The speaker emphasizes the need for respectful, dignified communication with customers, urging better interpersonal treatment. **In simple terms:** Treat customers with respect and dignity. Key Takeaway Prioritize respectful communication in customer interactions. Themes customer service respect communication Mood professional empathetic Type instructional motivational When to use this quote - call center training - customer feedback sessions - policy drafting Key Concepts dignity effective dialogue brand image Questions to Reflect On - How can we ensure staff consistently show respect? - What metrics gauge dignified treatment? A Different Perspective Implementation may be hindered by existing corporate culture. ★ ★ ★ ★ ★ No ratings yet [Dignity](https://sms4smile.com/quotes/about/dignity/) [Respect](https://sms4smile.com/quotes/about/respect/) ## Related quotes > [The need to communicate effectively with your customers will come up again and again.](https://sms4smile.com/quotes/bill-gates/the-need-to-communicate-effectively-with-your-customers-will-come-up/) [Bill Gates](https://sms4smile.com/quotes/author/bill-gates/) > [“Treat me with respect, dignity, and grace because I am worthy of your love.”](https://sms4smile.com/quotes/electa-rome-parks/treat-me-with-respect-dignity-and-grace-because-i-am-worthy-of-your/) Electa Rome Parks > [Treating our customers and each other with respect and dignity is at the core of who we are, and we must always remember this…](https://sms4smile.com/quotes/oscar-munoz/treating-our-customers-and-each-other-with-respect-and-dignity-is-at/) [Oscar Munoz](https://sms4smile.com/quotes/author/oscar-munoz/) > [We're going to teach and broaden sort of the cultural impact of respect and dignity, regardless of where you're sitting. And that's why we've…](https://sms4smile.com/quotes/oscar-munoz/we-re-going-to-teach-and-broaden-sort-of-the-cultural-impact-of/) [Oscar Munoz](https://sms4smile.com/quotes/author/oscar-munoz/) > [I'll never be intimidated by somebody, and I will treat you will respect as long as I'm treated with respect.](https://sms4smile.com/quotes/bubba-wallace/i-ll-never-be-intimidated-by-somebody-and-i-will-treat-you-will/) [Bubba Wallace](https://sms4smile.com/quotes/author/bubba-wallace/) > [AEW has been great, and I just want to treat it with respect.](https://sms4smile.com/quotes/darby-allin/aew-has-been-great-and-i-just-want-to-treat-it-with-respect/) [Darby Allin](https://sms4smile.com/quotes/author/darby-allin/) > [Our country needs more people who listen, think for themselves, and treat each other with respect.](https://sms4smile.com/quotes/margaret-brennan/our-country-needs-more-people-who-listen-think-for-themselves-and/) [Margaret Brennan](https://sms4smile.com/quotes/author/margaret-brennan/) > [Children need teachers who have stars in their eyes themselves and who treat them with respect.](https://sms4smile.com/quotes/may-britt-moser/children-need-teachers-who-have-stars-in-their-eyes-themselves-and/) [May-Britt Moser](https://sms4smile.com/quotes/author/may-britt-moser/) > [We need to treat each other with respect.](https://sms4smile.com/quotes/young-kim/we-need-to-treat-each-other-with-respect/) [Young Kim](https://sms4smile.com/quotes/author/young-kim/) > [When you work for the Coens, they are so fun and so organized. They treat everyone with such respect.](https://sms4smile.com/quotes/alden-ehrenreich/when-you-work-for-the-coens-they-are-so-fun-and-so-organized-they/) [Alden Ehrenreich](https://sms4smile.com/quotes/author/alden-ehrenreich/) > [I always treat everyone with respect until they do something that shows they don't deserve it.](https://sms4smile.com/quotes/angelina-pivarnick/i-always-treat-everyone-with-respect-until-they-do-something-that/) [Angelina Pivarnick](https://sms4smile.com/quotes/author/angelina-pivarnick/) > [Treat everyone with the same respect that you want to be treated with. That's going to take a collective group of people to do…](https://sms4smile.com/quotes/george-hill/treat-everyone-with-the-same-respect-that-you-want-to-be-treated-with/) [George Hill](https://sms4smile.com/quotes/author/george-hill/) > [The surest way to get what you need is to communicate.](https://sms4smile.com/quotes/jeanne-phillips/the-surest-way-to-get-what-you-need-is-to-communicate/) [Jeanne Phillips](https://sms4smile.com/quotes/author/jeanne-phillips/) > [“We may well find that if we are to fulfill God's mandate on earth, we will need to communicate less often so we can…](https://sms4smile.com/quotes/tim-challies/we-may-well-find-that-if-we-are-to-fulfill-god-s-mandate-on-earth-we/) [Tim Challies](https://sms4smile.com/quotes/author/tim-challies/) > [Just doing a project because its an opportunity wont create meaning. As an artist, I need something to communicate.](https://sms4smile.com/quotes/marco-brambilla/just-doing-a-project-because-its-an-opportunity-wont-create-meaning/) [Marco Brambilla](https://sms4smile.com/quotes/author/marco-brambilla/) ## More by Oscar Munoz > [I represent the interests of almost 90,000 human beings in our system. That's by far my first and foremost commitment.](https://sms4smile.com/quotes/oscar-munoz/i-represent-the-interests-of-almost-90-000-human-beings-in-our-system/) [Oscar Munoz](https://sms4smile.com/quotes/author/oscar-munoz/) > [Treating our customers and each other with respect and dignity is at the core of who we are, and we must always remember this…](https://sms4smile.com/quotes/oscar-munoz/treating-our-customers-and-each-other-with-respect-and-dignity-is-at/) [Oscar Munoz](https://sms4smile.com/quotes/author/oscar-munoz/) > [For me, it's common sense to treat other people like you would like to be treated. Empathy is a broad concept, but how do…](https://sms4smile.com/quotes/oscar-munoz/for-me-it-s-common-sense-to-treat-other-people-like-you-would-like-to/) [Oscar Munoz](https://sms4smile.com/quotes/author/oscar-munoz/) > [Getting people where they want to go, reliably and happily, can make or break their ability to succeed in a work endeavor or to…](https://sms4smile.com/quotes/oscar-munoz/getting-people-where-they-want-to-go-reliably-and-happily-can-make-or/) [Oscar Munoz](https://sms4smile.com/quotes/author/oscar-munoz/) > [If you feel anything weird, immediately call 911 and give them your address because you may not make it past the phone call.](https://sms4smile.com/quotes/oscar-munoz/if-you-feel-anything-weird-immediately-call-911-and-give-them-your/) [Oscar Munoz](https://sms4smile.com/quotes/author/oscar-munoz/) > [Everyone eventually matches or leapfrogs everyone else.](https://sms4smile.com/quotes/oscar-munoz/everyone-eventually-matches-or-leapfrogs-everyone-else/) [Oscar Munoz](https://sms4smile.com/quotes/author/oscar-munoz/) > [If I have any strength that would be considered above average, it is that I can read people.](https://sms4smile.com/quotes/oscar-munoz/if-i-have-any-strength-that-would-be-considered-above-average-it-is/) [Oscar Munoz](https://sms4smile.com/quotes/author/oscar-munoz/) > [This is a pattern-bargaining industry, like railroads. You need to pay market to get a contract at all, and without contracts, you have a…](https://sms4smile.com/quotes/oscar-munoz/this-is-a-pattern-bargaining-industry-like-railroads-you-need-to-pay/) [Oscar Munoz](https://sms4smile.com/quotes/author/oscar-munoz/) > [Communication and communication strategy is not just part of the game - it is the game.](https://sms4smile.com/quotes/oscar-munoz/communication-and-communication-strategy-is-not-just-part-of-the-game/) [Oscar Munoz](https://sms4smile.com/quotes/author/oscar-munoz/) > [I think the hardest thing that, historically, the industry may have relied upon is that we can't control weather, we can't control air traffic…](https://sms4smile.com/quotes/oscar-munoz/i-think-the-hardest-thing-that-historically-the-industry-may-have/) [Oscar Munoz](https://sms4smile.com/quotes/author/oscar-munoz/) > [United's 2015 earnings were one of the best in the company's history.](https://sms4smile.com/quotes/oscar-munoz/united-s-2015-earnings-were-one-of-the-best-in-the-company-s-history/) [Oscar Munoz](https://sms4smile.com/quotes/author/oscar-munoz/) > [I think my reaction to most issues is to get the facts and circumstances.](https://sms4smile.com/quotes/oscar-munoz/i-think-my-reaction-to-most-issues-is-to-get-the-facts-and/) [Oscar Munoz](https://sms4smile.com/quotes/author/oscar-munoz/) > [We have not provided our frontline supervisors and managers and individuals with the proper procedures that would allow them to use their common sense.](https://sms4smile.com/quotes/oscar-munoz/we-have-not-provided-our-frontline-supervisors-and-managers-and/) [Oscar Munoz](https://sms4smile.com/quotes/author/oscar-munoz/) > [At United, I will dedicate myself to making our airline flyer-friendly.](https://sms4smile.com/quotes/oscar-munoz/at-united-i-will-dedicate-myself-to-making-our-airline-flyer-friendly/) [Oscar Munoz](https://sms4smile.com/quotes/author/oscar-munoz/) > [Clearly, on a visceral human front, I oppose any wall, anywhere, between any people - period.](https://sms4smile.com/quotes/oscar-munoz/clearly-on-a-visceral-human-front-i-oppose-any-wall-anywhere-between/) [Oscar Munoz](https://sms4smile.com/quotes/author/oscar-munoz/) [Explore all 69 Oscar Munoz quotes ](https://sms4smile.com/quotes/author/oscar-munoz/) ## More Dignity quotes > [Her dignity consists in being unknown to the world; her glory is in the esteem of her husband; her pleasures in the happiness of…](https://sms4smile.com/quotes/jean-jacques-rousseau/her-dignity-consists-in-being-unknown-to-the-world-her-glory-is-in/) [Jean-Jacques Rousseau](https://sms4smile.com/quotes/author/jean-jacques-rousseau/) > [I take the responsibility of playing another ethnicity very, very seriously, and I promise myself and those people that I will represent them with…](https://sms4smile.com/quotes/cliff-curtis/i-take-the-responsibility-of-playing-another-ethnicity-very-very/) [Cliff Curtis](https://sms4smile.com/quotes/author/cliff-curtis/) > [One achieves true human dignity only when one serves. Only he is great who subjects himself to taking part in the achievement of a…](https://sms4smile.com/quotes/jose-antonio-primo-de-rivera/one-achieves-true-human-dignity-only-when-one-serves-only-he-is-great/) Jose Antonio Primo de Rivera > [I speak not for myself, but so those without a voice can be heard. Those who have fought for their rights. Their right to…](https://sms4smile.com/quotes/malala-yousafzai/i-speak-not-for-myself-but-so-those-without-a-voice-can-be-heard/) [Malala Yousafzai](https://sms4smile.com/quotes/author/malala-yousafzai/) > [Use every man according to his desert and who should 'scape whipping? Use them after your own honor and dignity, the less they deserve…](https://sms4smile.com/quotes/william-shakespeare/use-every-man-according-to-his-desert-and-who-should-scape-whipping/) [William Shakespeare](https://sms4smile.com/quotes/author/william-shakespeare/) > [I started with the belief that every person who came to the laboratory was free to accept or to reject the dictates of authority.…](https://sms4smile.com/quotes/stanley-milgram/i-started-with-the-belief-that-every-person-who-came-to-the/) [Stanley Milgram](https://sms4smile.com/quotes/author/stanley-milgram/) > [The dignity of man is in free choice.](https://sms4smile.com/quotes/max-frisch/the-dignity-of-man-is-in-free-choice/) [Max Frisch](https://sms4smile.com/quotes/author/max-frisch/) > [One of the things I love about Africa is the amount of dignity and respect and humility you see all the time. You don't…](https://sms4smile.com/quotes/jill-scott/one-of-the-things-i-love-about-africa-is-the-amount-of-dignity-and/) [Jill Scott](https://sms4smile.com/quotes/author/jill-scott/) > [It is well for a man when he has learned to endure what he cannot change, and to give up with dignity what he…](https://sms4smile.com/quotes/friedrich-schiller/it-is-well-for-a-man-when-he-has-learned-to-endure-what-he-cannot/) [Friedrich Schiller](https://sms4smile.com/quotes/author/friedrich-schiller/) > [Daily contact with some teachers is itself all-sided ethical education for the child without a spoken precept. Here, too, the real advantage of male…](https://sms4smile.com/quotes/g-stanley-hall/daily-contact-with-some-teachers-is-itself-all-sided-ethical/) [G. Stanley Hall](https://sms4smile.com/quotes/author/g-stanley-hall/) > [A man, as a man, could arrive at all the dignity that a man was capable of obtaining or receiving; but it needed a…](https://sms4smile.com/quotes/john-taylor/a-man-as-a-man-could-arrive-at-all-the-dignity-that-a-man-was-capable/) [John Taylor](https://sms4smile.com/quotes/author/john-taylor/) > [There is something to be said for anyone who sits alone with dignity and silently begs for God.](https://sms4smile.com/quotes/rumi/there-is-something-to-be-said-for-anyone-who-sits-alone-with-dignity/) [Rumi](https://sms4smile.com/quotes/author/rumi/) > [I just remember that disturbing feeling of walking into that prison, the complete loss of privacy, the complete loss of stimulation, dignity.](https://sms4smile.com/quotes/cybill-shepherd/i-just-remember-that-disturbing-feeling-of-walking-into-that-prison/) [Cybill Shepherd](https://sms4smile.com/quotes/author/cybill-shepherd/) > [Henry Kissinger may have wished I had presented him as a combination of Charles DeGaulle and Disraeli, but I didn't…out of respect for DeGaulle…](https://sms4smile.com/quotes/oriana-fallaci/henry-kissinger-may-have-wished-i-had-presented-him-as-a-combination/) [Oriana Fallaci](https://sms4smile.com/quotes/author/oriana-fallaci/) > [The dignity of a woman's life is infinite, her status immeasurable, her capacity unbounded, her role divine...In the fast changing world of today her…](https://sms4smile.com/quotes/maharishi-mahesh-yogi/the-dignity-of-a-woman-s-life-is-infinite-her-status-immeasurable-her/) [Maharishi Mahesh Yogi](https://sms4smile.com/quotes/author/maharishi-mahesh-yogi/) [Browse all 3,116 Dignity quotes ](https://sms4smile.com/quotes/about/dignity/) ```json { "@context": "https://schema.org", "@graph": [ { "@type": "Quotation", "text": "I think we need to communicate more effectively how we treat you with respect and dignity as a customer.", "creator": { "@type": "Person", "name": "Oscar Munoz" }, "isPartOf": { "@id": "https://sms4smile.com/quotes/#website" }, "url": "https://sms4smile.com/quotes/oscar-munoz/i-think-we-need-to-communicate-more-effectively-how-we-treat-you-with/", "about": { "@type": "Thing", "name": "Dignity" }, "@id": "https://sms4smile.com/quotes/oscar-munoz/i-think-we-need-to-communicate-more-effectively-how-we-treat-you-with/#quotation", "image": { "@type": "ImageObject", "@id": "https://sms4smile.com/quotes/i/cff/oscar-munoz-9868_dignity_i-think-we-need-to-communicate-more-effe_1608319.jpg", "contentUrl": "https://sms4smile.com/quotes/i/cff/oscar-munoz-9868_dignity_i-think-we-need-to-communicate-more-effe_1608319.jpg", "url": "https://sms4smile.com/quotes/i/cff/oscar-munoz-9868_dignity_i-think-we-need-to-communicate-more-effe_1608319.jpg", "width": 1080, "height": 1080, "caption": "“I think we need to communicate more effectively how we treat you with respect and dignity as a customer.” — Oscar Munoz", "creditText": "SMS4Smile Quotes", "creator": { "@id": "https://sms4smile.com/quotes/#organization" } } }, { "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://sms4smile.com/" }, { "@type": "ListItem", "position": 2, "name": "Quotes", "item": "https://sms4smile.com/quotes/" }, { "@type": "ListItem", "position": 3, "name": "Oscar Munoz", "item": "https://sms4smile.com/quotes/author/oscar-munoz/" }, { "@type": "ListItem", "position": 4, "name": "I think we need to communicate...", "item": "https://sms4smile.com/quotes/oscar-munoz/i-think-we-need-to-communicate-more-effectively-how-we-treat-you-with/" } ], "@id": "https://sms4smile.com/quotes/oscar-munoz/i-think-we-need-to-communicate-more-effectively-how-we-treat-you-with/#breadcrumb" }, { "@type": "WebSite", "@id": "https://sms4smile.com/quotes/#website", "name": "SMS4Smile Quotes", "url": "https://sms4smile.com/quotes/", "publisher": { "@id": "https://sms4smile.com/quotes/#organization" } }, { "@type": "Organization", "@id": "https://sms4smile.com/quotes/#organization", "name": "SMS4Smile Quotes", "url": "https://sms4smile.com/quotes/", "logo": { "@type": "ImageObject", "url": "https://sms4smile.com/quotes/wp-content/themes/sq/assets/icons/icon-512.png", "width": 512, "height": 512 } } ] } ```