--- title: "Meaning & Key Takeaway of: For Net-A-Porter and its customers…" description: "\"For Net-A-Porter and its customers, luxury means exceptional service, 24-7 - wherever they are, whenever they have time.\" — Natalie Massenet" image: "https://sms4smile.com/quotes/i/23d/natalie-massenet-4624_24-7_for-net-a-porter-and-its-customers-luxur_3109366.jpg" --- # For Net-A-Porter and its customers, luxury means… ![“For Net-A-Porter and its customers, luxury means exceptional service, 24-7 - wherever they are, whenever they have time.” quote by Natalie Massenet](https://sms4smile.com/quotes/i/23d/natalie-massenet-4624_24-7_for-net-a-porter-and-its-customers-luxur_3109366.jpg) [Download](https://sms4smile.com/quotes/i/23d/natalie-massenet-4624_24-7_for-net-a-porter-and-its-customers-luxur_3109366.jpg) [Open image](https://sms4smile.com/quotes/i/23d/natalie-massenet-4624_24-7_for-net-a-porter-and-its-customers-luxur_3109366.jpg) > “For Net-A-Porter and its customers, luxury means exceptional service, 24-7 - wherever they are, whenever they have time.” [Natalie Massenet](https://sms4smile.com/quotes/author/natalie-massenet/) ## About This Quote This interpretation was drafted with AI assistance. It is one reading of the quote, not the author's own explanation. Luxury service means constant, flawless availability for customers anytime, anywhere. **In simple terms:** Luxury equals 24/7 exceptional service. Key Takeaway Provide seamless, round‑the‑clock assistance. Themes luxury customer service availability Mood elegant premium Type marketing brand When to use this quote - online shopping - VIP client support - global logistics Key Concepts brand promise high‑touch experience Questions to Reflect On - How can luxury brands balance exclusivity with constant accessibility? - What technology enables this service? A Different Perspective High cost and resource intensity may be unsustainable. ★ ★ ★ ★ ★ No ratings yet [24-7](https://sms4smile.com/quotes/about/zz-24-7-692/) [Customers](https://sms4smile.com/quotes/about/customers/) [Customers Luxury](https://sms4smile.com/quotes/about/customers-luxury-5424600/) [Exceptional](https://sms4smile.com/quotes/about/exceptional/) [Exceptional Service](https://sms4smile.com/quotes/about/exceptional-service-915008/) [Luxury](https://sms4smile.com/quotes/about/luxury/) [Luxury Means](https://sms4smile.com/quotes/about/luxury-means-4687178/) [Means](https://sms4smile.com/quotes/about/means/) [Net Porter](https://sms4smile.com/quotes/about/net-porter-659328/) [Porter Customers](https://sms4smile.com/quotes/about/porter-customers-659326/) [Service](https://sms4smile.com/quotes/about/service/) [Time](https://sms4smile.com/quotes/about/time/) [Whenever](https://sms4smile.com/quotes/about/whenever/) [Wherever](https://sms4smile.com/quotes/about/wherever/) ## Related quotes > [100% of Net-a-porter customers have a man in their lives in some capacity, and 59% are married or living with a partner.](https://sms4smile.com/quotes/natalie-massenet/100-of-net-a-porter-customers-have-a-man-in-their-lives-in-some/) [Natalie Massenet](https://sms4smile.com/quotes/author/natalie-massenet/) > [Net-a-porter is an environment where a woman can really indulge, browsing through more than 160 brands in our fashion playground.](https://sms4smile.com/quotes/natalie-massenet/net-a-porter-is-an-environment-where-a-woman-can-really-indulge/) [Natalie Massenet](https://sms4smile.com/quotes/author/natalie-massenet/) > [When I started Net-a-Porter, I knew nothing. And I was pregnant. Starting a new venture and being pregnant for the first time are pretty…](https://sms4smile.com/quotes/natalie-massenet/when-i-started-net-a-porter-i-knew-nothing-and-i-was-pregnant/) [Natalie Massenet](https://sms4smile.com/quotes/author/natalie-massenet/) > [There is no way of making a business successful that can vie with the policy of promoting those who render exceptional service.](https://sms4smile.com/quotes/andrew-carnegie/there-is-no-way-of-making-a-business-successful-that-can-vie-with-the/) [Andrew Carnegie](https://sms4smile.com/quotes/author/andrew-carnegie/) > [Luxury means different things to different people; everything is relative. For me, luxury is eating well at great restaurants, having a masseuse, owning great…](https://sms4smile.com/quotes/francisco-lindor/luxury-means-different-things-to-different-people-everything-is/) [Francisco Lindor](https://sms4smile.com/quotes/author/francisco-lindor/) > [When you're young, luxury often means being able to buy something you really want - a high end bag or a specific car.](https://sms4smile.com/quotes/gauri-khan/when-you-re-young-luxury-often-means-being-able-to-buy-something-you/) [Gauri Khan](https://sms4smile.com/quotes/author/gauri-khan/) > [“luxury means little when there's no real freedom in the world”](https://sms4smile.com/quotes/julie-bertagna/luxury-means-little-when-there-s-no-real-freedom-in-the-world/) [Julie Bertagna](https://sms4smile.com/quotes/author/julie-bertagna/) > [Luxury means that you show the way you dress with eccentricity.](https://sms4smile.com/quotes/alessandro-michele/luxury-means-that-you-show-the-way-you-dress-with-eccentricity/) [Alessandro Michele](https://sms4smile.com/quotes/author/alessandro-michele/) > [You think 24-7 when you're a creative person. And I find pleasure in everything - if I'm in a flea market, I'm there on…](https://sms4smile.com/quotes/francisco-costa/you-think-24-7-when-you-re-a-creative-person-and-i-find-pleasure-in/) [Francisco Costa](https://sms4smile.com/quotes/author/francisco-costa/) > [There are lots of reasons for that gap between men's and women's wages but to me, the big one is the work-family issue. Trying…](https://sms4smile.com/quotes/gail-collins/there-are-lots-of-reasons-for-that-gap-between-men-s-and-women-s/) [Gail Collins](https://sms4smile.com/quotes/author/gail-collins/) > [I like 'SpongeBob' for real - I used to watch it 24-7.](https://sms4smile.com/quotes/ybn-nahmir/i-like-spongebob-for-real-i-used-to-watch-it-24-7/) [YBN Nahmir](https://sms4smile.com/quotes/author/ybn-nahmir/) > [We're not only hockey players. A lot of guys have families and girlfriends. You can't just think about hockey 24-7.](https://sms4smile.com/quotes/mike-comrie/we-re-not-only-hockey-players-a-lot-of-guys-have-families-and/) [Mike Comrie](https://sms4smile.com/quotes/author/mike-comrie/) > [Basically my whole life is music, that's all I do 24-7.](https://sms4smile.com/quotes/madlib/basically-my-whole-life-is-music-that-s-all-i-do-24-7/) [Madlib](https://sms4smile.com/quotes/author/madlib/) ## More by Natalie Massenet > [100% of Net-a-porter customers have a man in their lives in some capacity, and 59% are married or living with a partner.](https://sms4smile.com/quotes/natalie-massenet/100-of-net-a-porter-customers-have-a-man-in-their-lives-in-some/) [Natalie Massenet](https://sms4smile.com/quotes/author/natalie-massenet/) > [Im an accidental entrepreneur.](https://sms4smile.com/quotes/natalie-massenet/im-an-accidental-entrepreneur/) [Natalie Massenet](https://sms4smile.com/quotes/author/natalie-massenet/) > [I think fashion is actually very good training for being in the tech world, because it's all about moving on to the next thing,…](https://sms4smile.com/quotes/natalie-massenet/i-think-fashion-is-actually-very-good-training-for-being-in-the-tech/) [Natalie Massenet](https://sms4smile.com/quotes/author/natalie-massenet/) > [It is a changing world with changing opportunities.](https://sms4smile.com/quotes/natalie-massenet/it-is-a-changing-world-with-changing-opportunities/) [Natalie Massenet](https://sms4smile.com/quotes/author/natalie-massenet/) > [I believe that all brands will become storytellers, editors and publishers, all stores will become magazines, and all media companies will become stores. There…](https://sms4smile.com/quotes/natalie-massenet/i-believe-that-all-brands-will-become-storytellers-editors-and/) [Natalie Massenet](https://sms4smile.com/quotes/author/natalie-massenet/) > [My dad taught me never to be afraid of what's on the other side of the mountain.](https://sms4smile.com/quotes/natalie-massenet/my-dad-taught-me-never-to-be-afraid-of-what-s-on-the-other-side-of/) [Natalie Massenet](https://sms4smile.com/quotes/author/natalie-massenet/) > [Contrary to popular belief, I'm not always trying to stand out.](https://sms4smile.com/quotes/natalie-massenet/contrary-to-popular-belief-i-m-not-always-trying-to-stand-out/) [Natalie Massenet](https://sms4smile.com/quotes/author/natalie-massenet/) > [As an entrepreneur, what drives you has to be the good news; otherwise, you just don't get out of bed.](https://sms4smile.com/quotes/natalie-massenet/as-an-entrepreneur-what-drives-you-has-to-be-the-good-news-otherwise/) [Natalie Massenet](https://sms4smile.com/quotes/author/natalie-massenet/) > [Brands will increasingly handle their own e-commerce and rely less and less on local distribution partners. Why should they give away their profit margins?](https://sms4smile.com/quotes/natalie-massenet/brands-will-increasingly-handle-their-own-e-commerce-and-rely-less/) [Natalie Massenet](https://sms4smile.com/quotes/author/natalie-massenet/) > [I don't have a mentor in the strict definition. I take as much advice and inspiration as I can from the people I am…](https://sms4smile.com/quotes/natalie-massenet/i-don-t-have-a-mentor-in-the-strict-definition-i-take-as-much-advice/) [Natalie Massenet](https://sms4smile.com/quotes/author/natalie-massenet/) > [Twice I let people talk me out of good ideas.](https://sms4smile.com/quotes/natalie-massenet/twice-i-let-people-talk-me-out-of-good-ideas/) [Natalie Massenet](https://sms4smile.com/quotes/author/natalie-massenet/) > [Women just love to shop.](https://sms4smile.com/quotes/natalie-massenet/women-just-love-to-shop/) [Natalie Massenet](https://sms4smile.com/quotes/author/natalie-massenet/) > [I think I'm a better mother because of work, because I'm happy. If I wasn't working, I would just be waiting for the kids…](https://sms4smile.com/quotes/natalie-massenet/i-think-i-m-a-better-mother-because-of-work-because-i-m-happy-if-i/) [Natalie Massenet](https://sms4smile.com/quotes/author/natalie-massenet/) > [Pregnancy is a very creative phase for me.](https://sms4smile.com/quotes/natalie-massenet/pregnancy-is-a-very-creative-phase-for-me/) [Natalie Massenet](https://sms4smile.com/quotes/author/natalie-massenet/) > [It's a false assumption that people with a lot of money have a lot of free time to shop.](https://sms4smile.com/quotes/natalie-massenet/it-s-a-false-assumption-that-people-with-a-lot-of-money-have-a-lot-of/) [Natalie Massenet](https://sms4smile.com/quotes/author/natalie-massenet/) [Explore all 108 Natalie Massenet quotes ](https://sms4smile.com/quotes/author/natalie-massenet/) ## More 24-7 quotes > [We're not only hockey players. A lot of guys have families and girlfriends. You can't just think about hockey 24-7.](https://sms4smile.com/quotes/mike-comrie/we-re-not-only-hockey-players-a-lot-of-guys-have-families-and/) [Mike Comrie](https://sms4smile.com/quotes/author/mike-comrie/) > [I like 'SpongeBob' for real - I used to watch it 24-7.](https://sms4smile.com/quotes/ybn-nahmir/i-like-spongebob-for-real-i-used-to-watch-it-24-7/) [YBN Nahmir](https://sms4smile.com/quotes/author/ybn-nahmir/) > [There are lots of reasons for that gap between men's and women's wages but to me, the big one is the work-family issue. Trying…](https://sms4smile.com/quotes/gail-collins/there-are-lots-of-reasons-for-that-gap-between-men-s-and-women-s/) [Gail Collins](https://sms4smile.com/quotes/author/gail-collins/) > [You think 24-7 when you're a creative person. And I find pleasure in everything - if I'm in a flea market, I'm there on…](https://sms4smile.com/quotes/francisco-costa/you-think-24-7-when-you-re-a-creative-person-and-i-find-pleasure-in/) [Francisco Costa](https://sms4smile.com/quotes/author/francisco-costa/) > [Basically my whole life is music, that's all I do 24-7.](https://sms4smile.com/quotes/madlib/basically-my-whole-life-is-music-that-s-all-i-do-24-7/) [Madlib](https://sms4smile.com/quotes/author/madlib/) [Browse all 6 24-7 quotes ](https://sms4smile.com/quotes/about/zz-24-7-692/) ```json { "@context": "https://schema.org", "@graph": [ { "@type": "Quotation", "text": "For Net-A-Porter and its customers, luxury means exceptional service, 24-7 - wherever they are, whenever they have time.", "creator": { "@type": "Person", "name": "Natalie Massenet" }, "isPartOf": { "@id": "https://sms4smile.com/quotes/#website" }, "url": "https://sms4smile.com/quotes/natalie-massenet/for-net-a-porter-and-its-customers-luxury-means-exceptional-service/", "about": { "@type": "Thing", "name": "24-7" }, "@id": "https://sms4smile.com/quotes/natalie-massenet/for-net-a-porter-and-its-customers-luxury-means-exceptional-service/#quotation", "image": { "@type": "ImageObject", "@id": "https://sms4smile.com/quotes/i/23d/natalie-massenet-4624_24-7_for-net-a-porter-and-its-customers-luxur_3109366.jpg", "contentUrl": "https://sms4smile.com/quotes/i/23d/natalie-massenet-4624_24-7_for-net-a-porter-and-its-customers-luxur_3109366.jpg", "url": "https://sms4smile.com/quotes/i/23d/natalie-massenet-4624_24-7_for-net-a-porter-and-its-customers-luxur_3109366.jpg", "width": 1080, "height": 1080, "caption": "“For Net-A-Porter and its customers, luxury means exceptional service, 24-7 - wherever they are, whenever…” — Natalie Massenet", "creditText": "SMS4Smile Quotes", "creator": { "@id": "https://sms4smile.com/quotes/#organization" } } }, { "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://sms4smile.com/" }, { "@type": "ListItem", "position": 2, "name": "Quotes", "item": "https://sms4smile.com/quotes/" }, { "@type": "ListItem", "position": 3, "name": "Natalie Massenet", "item": "https://sms4smile.com/quotes/author/natalie-massenet/" }, { "@type": "ListItem", "position": 4, "name": "For Net-A-Porter and its customers, luxury...", "item": "https://sms4smile.com/quotes/natalie-massenet/for-net-a-porter-and-its-customers-luxury-means-exceptional-service/" } ], "@id": "https://sms4smile.com/quotes/natalie-massenet/for-net-a-porter-and-its-customers-luxury-means-exceptional-service/#breadcrumb" }, { "@type": "WebSite", "@id": "https://sms4smile.com/quotes/#website", "name": "SMS4Smile Quotes", "url": "https://sms4smile.com/quotes/", "publisher": { "@id": "https://sms4smile.com/quotes/#organization" } }, { "@type": "Organization", "@id": "https://sms4smile.com/quotes/#organization", "name": "SMS4Smile Quotes", "url": "https://sms4smile.com/quotes/", "logo": { "@type": "ImageObject", "url": "https://sms4smile.com/quotes/wp-content/themes/sq/assets/icons/icon-512.png", "width": 512, "height": 512 } } ] } ```