--- title: "Meaning & Key Takeaway of: Reengineering posits a radical new…" description: "\"Reengineering posits a radical new principle: that the design of work must be based not on hierarchical management and the specialization of labor but ..." image: "https://sms4smile.com/quotes/i/8c9/michael-martin-hammer-39644_creation_reengineering-posits-a-radical-new-princ_905319.png" --- # Reengineering posits a radical new principle: that the… ![“Reengineering posits a radical new principle: that the design of work must be based not on hierarchical management and the specialization of labor but on end-to-end processes and the creation of value for the customer.” quote by Michael Martin Hammer](https://sms4smile.com/quotes/i/8c9/michael-martin-hammer-39644_creation_reengineering-posits-a-radical-new-princ_905319.png) [Download](https://sms4smile.com/quotes/i/8c9/michael-martin-hammer-39644_creation_reengineering-posits-a-radical-new-princ_905319.png) [Open image](https://sms4smile.com/quotes/i/8c9/michael-martin-hammer-39644_creation_reengineering-posits-a-radical-new-princ_905319.png) > “Reengineering posits a radical new principle: that the design of work must be based not on hierarchical management and the specialization of labor but on end-to-end processes and the creation of value for the customer.” [Michael Martin Hammer](https://sms4smile.com/quotes/author/michael-martin-hammer/) ## About This Quote This interpretation was drafted with AI assistance. It is one reading of the quote, not the author's own explanation. Work design should shift from hierarchical, specialized tasks to end‑to‑end processes that create direct customer value. **In simple terms:** Design work around processes that deliver value, not hierarchy. Key Takeaway Focus on process efficiency and customer outcomes. Themes business process redesign customer focus Mood analytical optimistic Type strategic inspirational When to use this quote - manufacturing - service industry - IT - consulting Key Concepts systems thinking value creation organizational change Questions to Reflect On - How can you measure the value of a new process? - What challenges arise when flattening hierarchies? A Different Perspective Changing structures can meet resistance from entrenched managers. ★ ★ ★ ★ ★ No ratings yet [Creation](https://sms4smile.com/quotes/about/creation/) [Design](https://sms4smile.com/quotes/about/design/) [Design work](https://sms4smile.com/quotes/about/design-work/) [Engineering](https://sms4smile.com/quotes/about/engineering/) [Labor](https://sms4smile.com/quotes/about/labor/) [Management](https://sms4smile.com/quotes/about/management/) [Principles](https://sms4smile.com/quotes/about/principles/) [Process](https://sms4smile.com/quotes/about/process/) [Radical](https://sms4smile.com/quotes/about/radical/) [Specialization](https://sms4smile.com/quotes/about/specialization/) [Values](https://sms4smile.com/quotes/about/values/) ## Related quotes > [In a market economy with the division and specialization of labor, people use others as means to achieve their ends. 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Some of the best design work I’ve ever done was drinking coffee…](https://sms4smile.com/quotes/daniel-burka/design-is-all-about-relationships-unfortunately-many-designers-don-t/) Daniel Burka > [Designing is my hobby. 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