--- title: "Meaning & Key Takeaway of: If you innovate broadly, focus on the…" description: "\"If you innovate broadly, focus on the customer experience, and deliver everyday a great product, you will gain share.\" — Michael J. Silverstein" image: "https://sms4smile.com/quotes/i/bd7/michael-j-silverstein-13159_customer-experience_if-you-innovate-broadly-focus-on-the-cus_1605064.jpg" --- # If you innovate broadly, focus on the customer experience… ![“If you innovate broadly, focus on the customer experience, and deliver everyday a great product, you will gain share.” quote by Michael J. Silverstein](https://sms4smile.com/quotes/i/bd7/michael-j-silverstein-13159_customer-experience_if-you-innovate-broadly-focus-on-the-cus_1605064.jpg) [Download](https://sms4smile.com/quotes/i/bd7/michael-j-silverstein-13159_customer-experience_if-you-innovate-broadly-focus-on-the-cus_1605064.jpg) [Open image](https://sms4smile.com/quotes/i/bd7/michael-j-silverstein-13159_customer-experience_if-you-innovate-broadly-focus-on-the-cus_1605064.jpg) > “If you innovate broadly, focus on the customer experience, and deliver everyday a great product, you will gain share.” [Michael J. Silverstein](https://sms4smile.com/quotes/author/michael-j-silverstein/) ## About This Quote This interpretation was drafted with AI assistance. It is one reading of the quote, not the author's own explanation. Broad innovation, customer focus, and consistent product excellence drive market share growth. **In simple terms:** Focus on customers and quality. Key Takeaway Prioritize customer experience. Themes business strategy innovation customer focus Mood strategic practical Type advice business When to use this quote - startup launches - product redesign - customer service - marketing campaigns Key Concepts market share product development Questions to Reflect On - How can you measure customer satisfaction? - What balances innovation and practicality? A Different Perspective Innovation must align with viable demand. ★ ★ ★ ★ ★ No ratings yet [Customer](https://sms4smile.com/quotes/about/customer/) [Customer experience](https://sms4smile.com/quotes/about/customer-experience/) [Everyday](https://sms4smile.com/quotes/about/everyday/) [Focus](https://sms4smile.com/quotes/about/focus/) ## Related quotes > [By simple mathematics giving is key to the world you seek to live in. If I take I alone gain. 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Hold your people accountable for creating the new narrative, a new story, in which…](https://sms4smile.com/quotes/michael-j-silverstein/get-out-of-the-office-roam-the-frontline-be-observant-hold-your/) [Michael J. Silverstein](https://sms4smile.com/quotes/author/michael-j-silverstein/) > [The most effective CEOs have a primary source for tracking their markets. They meet with their teams frequently enough to keep innovation flowing, to…](https://sms4smile.com/quotes/michael-j-silverstein/the-most-effective-ceos-have-a-primary-source-for-tracking-their/) [Michael J. Silverstein](https://sms4smile.com/quotes/author/michael-j-silverstein/) > [Take an expansive view of the consumers needs and expand beyond your current boundaries.](https://sms4smile.com/quotes/michael-j-silverstein/take-an-expansive-view-of-the-consumers-needs-and-expand-beyond-your/) [Michael J. 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