--- title: "Meaning & Key Takeaway of: We've found that customers are very open…" description: "\"We've found that customers are very open. They'll tell you what's going on, what's working and what's not. They're looking for help.\" — Michael Dell" image: "https://sms4smile.com/quotes/i/624/michael-dell-6511_customer_we-ve-found-that-customers-are-very-open_1203804.png" --- # We've found that customers are very open. They'll tell you… ![“We've found that customers are very open. They'll tell you what's going on, what's working and what's not. They're looking for help.” quote by Michael Dell](https://sms4smile.com/quotes/i/624/michael-dell-6511_customer_we-ve-found-that-customers-are-very-open_1203804.png) [Download](https://sms4smile.com/quotes/i/624/michael-dell-6511_customer_we-ve-found-that-customers-are-very-open_1203804.png) [Open image](https://sms4smile.com/quotes/i/624/michael-dell-6511_customer_we-ve-found-that-customers-are-very-open_1203804.png) > “We've found that customers are very open. They'll tell you what's going on, what's working and what's not. They're looking for help.” [Michael Dell](https://sms4smile.com/quotes/author/michael-dell/) ## About This Quote This interpretation was drafted with AI assistance. It is one reading of the quote, not the author's own explanation. Customers readily share honest feedback about successes and failures, seeking assistance. **In simple terms:** Customers are open about what works and what doesn't. Key Takeaway Listen and act on customer feedback. Themes customer insight communication service improvement Mood engaged optimistic Type business leadership When to use this quote - product development - support teams - market research - service design Key Concepts feedback loops customer centricity Questions to Reflect On - How can you verify the feedback you receive? - What channels encourage honest customer dialogue? A Different Perspective Feedback may be biased or incomplete without broader data. ★ ★ ★ ★ ★ No ratings yet [Customer](https://sms4smile.com/quotes/about/customer/) [Customers](https://sms4smile.com/quotes/about/customers/) [Customers Open](https://sms4smile.com/quotes/about/customers-open-3621504/) [Found](https://sms4smile.com/quotes/about/found/) [Helping](https://sms4smile.com/quotes/about/helping/) [Looking for help](https://sms4smile.com/quotes/about/looking-for-help/) [Looking Help](https://sms4smile.com/quotes/about/looking-help-1266048/) [Open](https://sms4smile.com/quotes/about/open/) [Ve Customers](https://sms4smile.com/quotes/about/ve-customers-513413/) ## Related quotes > [Be careful who you start dating… a lot of people are not looking for love, they are looking for help](https://sms4smile.com/quotes/mercy-pheona/be-careful-who-you-start-dating-a-lot-of-people-are-not-looking-for/) [Mercy Pheona](https://sms4smile.com/quotes/author/mercy-pheona/) > [You're looking for help from God, you say he couldn't be found. Looking up to the sky and searchin' beneath the ground.](https://sms4smile.com/quotes/matisyahu/you-re-looking-for-help-from-god-you-say-he-couldn-t-be-found-looking/) [Matisyahu](https://sms4smile.com/quotes/author/matisyahu/) > [We've had customers from the beginning. The reason people use Dropbox is because they really love it. We think more about who is going…](https://sms4smile.com/quotes/drew-houston/we-ve-had-customers-from-the-beginning-the-reason-people-use-dropbox/) [Drew Houston](https://sms4smile.com/quotes/author/drew-houston/) > [Good service leads to multiple sales. If you take good care of your customers, they will open doors you could never open by yourself.](https://sms4smile.com/quotes/jim-rohn/good-service-leads-to-multiple-sales-if-you-take-good-care-of-your/) [Jim Rohn](https://sms4smile.com/quotes/author/jim-rohn/) > [The perfect man of old looked after himself first before looking to help others.](https://sms4smile.com/quotes/zhuangzi/the-perfect-man-of-old-looked-after-himself-first-before-looking-to/) [Zhuangzi](https://sms4smile.com/quotes/author/zhuangzi/) > [I'm always looking for what I can do to help impact the game.](https://sms4smile.com/quotes/alvin-kamara/i-m-always-looking-for-what-i-can-do-to-help-impact-the-game/) [Alvin Kamara](https://sms4smile.com/quotes/author/alvin-kamara/) > [I once heard a man say he knew there was a God, he just didn't think he needed Him. It is nice to take…](https://sms4smile.com/quotes/bernie-siegel/i-once-heard-a-man-say-he-knew-there-was-a-god-he-just-didn-t-think/) [Bernie Siegel](https://sms4smile.com/quotes/author/bernie-siegel/) > [There are always going to be people in life that will lead you to the darkness if you let them, so keep your light…](https://sms4smile.com/quotes/jsv/there-are-always-going-to-be-people-in-life-that-will-lead-you-to-the/) [JSV](https://sms4smile.com/quotes/author/jsv/) > [I think once I fail enough as a dad, I'll be looking for help wherever I can get it. I just need enough time…](https://sms4smile.com/quotes/ty-burrell/i-think-once-i-fail-enough-as-a-dad-i-ll-be-looking-for-help-wherever/) [Ty Burrell](https://sms4smile.com/quotes/author/ty-burrell/) > [“Why have you climbed all the way up here? What were you looking for? Would I be too presumptuous to assume you were looking…](https://sms4smile.com/quotes/louise-blackwick/why-have-you-climbed-all-the-way-up-here-what-were-you-looking-for/) [Louise Blackwick](https://sms4smile.com/quotes/author/louise-blackwick/) > [I can't help thinking if she-the director of a government agency-is this ignorant about what funding is available and where the money comes from-how…](https://sms4smile.com/quotes/matthew-lesko/i-can-t-help-thinking-if-she-the-director-of-a-government-agency-is/) [Matthew Lesko](https://sms4smile.com/quotes/author/matthew-lesko/) > [“Shift #5 for Seamus Heaney a box of coconut water two cans of coconut milk so many looking for help some people care when…](https://sms4smile.com/quotes/ali-liebegott/shift-5-for-seamus-heaney-a-box-of-coconut-water-two-cans-of-coconut/) [Ali Liebegott](https://sms4smile.com/quotes/author/ali-liebegott/) > [I was looking for help with styling my hair and was really struggling to find it, and I have very much been of the…](https://sms4smile.com/quotes/franchesca-ramsey/i-was-looking-for-help-with-styling-my-hair-and-was-really-struggling/) [Franchesca Ramsey](https://sms4smile.com/quotes/author/franchesca-ramsey/) > [We depend a lot on the guy upstairs in dire times, in addressing our concerns and looking for help.](https://sms4smile.com/quotes/john-sweeney/we-depend-a-lot-on-the-guy-upstairs-in-dire-times-in-addressing-our/) [John Sweeney](https://sms4smile.com/quotes/author/john-sweeney/) > [“Attitude is something that comes to your rescue when you're looking for help from external sources.”](https://sms4smile.com/quotes/sachin-kumar-puli/attitude-is-something-that-comes-to-your-rescue-when-you-re-looking/) [Sachin Kumar Puli](https://sms4smile.com/quotes/author/sachin-kumar-puli/) ## More by Michael Dell > [By questioning all the aspects of our business, we continuously inject improvement and innovation into our culture.](https://sms4smile.com/quotes/michael-dell/by-questioning-all-the-aspects-of-our-business-we-continuously-inject/) [Michael Dell](https://sms4smile.com/quotes/author/michael-dell/) > [When we acquired Secureworks, if we had taken it and made all the salespeople into Dell salespeople, we would have totally destroyed Secureworks. Instead,…](https://sms4smile.com/quotes/michael-dell/when-we-acquired-secureworks-if-we-had-taken-it-and-made-all-the/) [Michael Dell](https://sms4smile.com/quotes/author/michael-dell/) > [Anything that can be measured can be improved](https://sms4smile.com/quotes/michael-dell/anything-that-can-be-measured-can-be-improved/) [Michael Dell](https://sms4smile.com/quotes/author/michael-dell/) > [If you have to go through life being unhappy to conform to society around you, that's not a very good deal.](https://sms4smile.com/quotes/michael-dell/if-you-have-to-go-through-life-being-unhappy-to-conform-to-society/) [Michael Dell](https://sms4smile.com/quotes/author/michael-dell/) > [“Sometimes it's better not to ask-or to listen-when tell you something can't be done. I didn't ask for permission or approval. I just went…](https://sms4smile.com/quotes/michael-dell/sometimes-it-s-better-not-to-ask-or-to-listen-when-tell-you-something/) [Michael Dell](https://sms4smile.com/quotes/author/michael-dell/) > [Computing shows up in many different ways. You have computing that you wear, computing that you carry. What you think of as the traditional…](https://sms4smile.com/quotes/michael-dell/computing-shows-up-in-many-different-ways-you-have-computing-that-you/) [Michael Dell](https://sms4smile.com/quotes/author/michael-dell/) > [The IT organization can't drive or lead a digital transformation. It has to come from the business and the business strategy, because they're fundamental…](https://sms4smile.com/quotes/michael-dell/the-it-organization-can-t-drive-or-lead-a-digital-transformation-it/) [Michael Dell](https://sms4smile.com/quotes/author/michael-dell/) > [With the understanding that you will face tough times and amazing experiences, you must also commit to the adventure. Just have faith in the…](https://sms4smile.com/quotes/michael-dell/with-the-understanding-that-you-will-face-tough-times-and-amazing/) [Michael Dell](https://sms4smile.com/quotes/author/michael-dell/) > [“I started the business with a simple question: How can we make the process of buying a computer better? The answer was: Sell computers…](https://sms4smile.com/quotes/michael-dell/i-started-the-business-with-a-simple-question-how-can-we-make-the/) [Michael Dell](https://sms4smile.com/quotes/author/michael-dell/) > [The key is to listen to your heart and let it carry you in the direction of your dreams. I've learned that it's possible…](https://sms4smile.com/quotes/michael-dell/the-key-is-to-listen-to-your-heart-and-let-it-carry-you-in-the/) [Michael Dell](https://sms4smile.com/quotes/author/michael-dell/) > [The world got enamored with smartphones and tablets, but what's interesting is those devices don't do everything that needs to be done. Three-D printing,…](https://sms4smile.com/quotes/michael-dell/the-world-got-enamored-with-smartphones-and-tablets-but-what-s/) [Michael Dell](https://sms4smile.com/quotes/author/michael-dell/) > [I was in seventh grade math class, and we had this thing called Number Sense. So, I wasn't on the track team. Wasn't on…](https://sms4smile.com/quotes/michael-dell/i-was-in-seventh-grade-math-class-and-we-had-this-thing-called-number/) [Michael Dell](https://sms4smile.com/quotes/author/michael-dell/) > [The idea of being all things to all people is a thing of the past.](https://sms4smile.com/quotes/michael-dell/the-idea-of-being-all-things-to-all-people-is-a-thing-of-the-past/) [Michael Dell](https://sms4smile.com/quotes/author/michael-dell/) > [Visionaries have the unique ability to dream of what's possible and then make it a reality. We are excited to watch these visionaries use…](https://sms4smile.com/quotes/michael-dell/visionaries-have-the-unique-ability-to-dream-of-what-s-possible-and/) [Michael Dell](https://sms4smile.com/quotes/author/michael-dell/) > [Relative to other economies in the world, India has a good feel to it.](https://sms4smile.com/quotes/michael-dell/relative-to-other-economies-in-the-world-india-has-a-good-feel-to-it/) [Michael Dell](https://sms4smile.com/quotes/author/michael-dell/) [Explore all 99 Michael Dell quotes ](https://sms4smile.com/quotes/author/michael-dell/) ## More Customer quotes > [“Start a business, not a startup”](https://sms4smile.com/quotes/anonymous/start-a-business-not-a-startup/) [Anonymous](https://sms4smile.com/quotes/author/anonymous/) > [Amongst the financial Twitterati, the term 'muppets' has come to describe any client used and abused by some financial predator. I've adopted the term…](https://sms4smile.com/quotes/barry-ritholtz/amongst-the-financial-twitterati-the-term-muppets-has-come-to/) [Barry Ritholtz](https://sms4smile.com/quotes/author/barry-ritholtz/) > [Many early-stage entrepreneurs make one simple mistake: Describing this 'big picture' in vague concepts and words.](https://sms4smile.com/quotes/sunil-nagaraj/many-early-stage-entrepreneurs-make-one-simple-mistake-describing/) [Sunil Nagaraj](https://sms4smile.com/quotes/author/sunil-nagaraj/) > [The purpose of this book is to supply, in the form suitable for laymen, guidance in the adoption and execution of an investment policy.](https://sms4smile.com/quotes/benjamin-graham/the-purpose-of-this-book-is-to-supply-in-the-form-suitable-for-laymen/) [Benjamin Graham](https://sms4smile.com/quotes/author/benjamin-graham/) > [Don't think OF the market. Think AS the market.](https://sms4smile.com/quotes/michael-fishman/don-t-think-of-the-market-think-as-the-market/) [Michael Fishman](https://sms4smile.com/quotes/author/michael-fishman/) > [If Wall Street crashes, does Main Street follow? Not necessarily.](https://sms4smile.com/quotes/ben-bernanke/if-wall-street-crashes-does-main-street-follow-not-necessarily/) [Ben Bernanke](https://sms4smile.com/quotes/author/ben-bernanke/) > [The exact details of how you practice value investing will vary investor to investor, but the fundamental principle of scouring the world, looking for…](https://sms4smile.com/quotes/whitney-tilson/the-exact-details-of-how-you-practice-value-investing-will-vary/) [Whitney Tilson](https://sms4smile.com/quotes/author/whitney-tilson/) > [The best way to hold customers is to constantly figure out how to give them more for less.](https://sms4smile.com/quotes/philip-kotler/the-best-way-to-hold-customers-is-to-constantly-figure-out-how-to/) [Philip Kotler](https://sms4smile.com/quotes/author/philip-kotler/) > [Perhaps the most important reason to be skeptical of government inflation numbers is that the government, like a fox campaigning to guard a hen…](https://sms4smile.com/quotes/peter-schiff/perhaps-the-most-important-reason-to-be-skeptical-of-government/) [Peter Schiff](https://sms4smile.com/quotes/author/peter-schiff/) > [When the dollar collapses, it's not doing it in a vacuum. If the dollar loses value, it's doing so relative to some other currency.…](https://sms4smile.com/quotes/peter-schiff/when-the-dollar-collapses-it-s-not-doing-it-in-a-vacuum-if-the-dollar/) [Peter Schiff](https://sms4smile.com/quotes/author/peter-schiff/) > [Corporations invest in sophisticated CRM, or Customer Relationship Management, programs to effectively oversee their relationship with their customers at every point during the buying…](https://sms4smile.com/quotes/marc-ostrofsky/corporations-invest-in-sophisticated-crm-or-customer-relationship/) [Marc Ostrofsky](https://sms4smile.com/quotes/author/marc-ostrofsky/) > [I believe confusion is good. Worldwide market leaders gain when there is confusion in the market.](https://sms4smile.com/quotes/subhash-chandra/i-believe-confusion-is-good-worldwide-market-leaders-gain-when-there/) [Subhash Chandra](https://sms4smile.com/quotes/author/subhash-chandra/) > [Damn inflation, full speed ahead,' Greenspan has said in both action and word. I think an investor should believe him and invest accordingly.](https://sms4smile.com/quotes/bill-gross/damn-inflation-full-speed-ahead-greenspan-has-said-in-both-action-and/) [Bill Gross](https://sms4smile.com/quotes/author/bill-gross/) > [“When companies get big, they devote most of their care and feeding to the business that got them big. This is as it should…](https://sms4smile.com/quotes/eric-schmidt/when-companies-get-big-they-devote-most-of-their-care-and-feeding-to/) [Eric Schmidt](https://sms4smile.com/quotes/author/eric-schmidt/) > [“Salesmanship is usually the art of making it the prospect’s problem, the salesperson’s need or desire to earn money.”](https://sms4smile.com/quotes/mokokoma-mokhonoana/salesmanship-is-usually-the-art-of-making-it-the-prospect-s-problem/) [Mokokoma Mokhonoana](https://sms4smile.com/quotes/author/mokokoma-mokhonoana/) [Browse all 9,257 Customer quotes ](https://sms4smile.com/quotes/about/customer/) ```json { "@context": "https://schema.org", "@graph": [ { "@type": "Quotation", "text": "We've found that customers are very open. They'll tell you what's going on, what's working and what's not. They're looking for help.", "creator": { "@type": "Person", "name": "Michael Dell" }, "isPartOf": { "@id": "https://sms4smile.com/quotes/#website" }, "url": "https://sms4smile.com/quotes/michael-dell/we-ve-found-that-customers-are-very-open-they-ll-tell-you-what-s/", "about": { "@type": "Thing", "name": "Customer" }, "@id": "https://sms4smile.com/quotes/michael-dell/we-ve-found-that-customers-are-very-open-they-ll-tell-you-what-s/#quotation", "image": { "@type": "ImageObject", "@id": "https://sms4smile.com/quotes/i/624/michael-dell-6511_customer_we-ve-found-that-customers-are-very-open_1203804.png", "contentUrl": "https://sms4smile.com/quotes/i/624/michael-dell-6511_customer_we-ve-found-that-customers-are-very-open_1203804.png", "url": "https://sms4smile.com/quotes/i/624/michael-dell-6511_customer_we-ve-found-that-customers-are-very-open_1203804.png", "width": 1080, "height": 1080, "caption": "“We've found that customers are very open. They'll tell you what's going on, what's working and what's not…” — Michael Dell", "creditText": "SMS4Smile Quotes", "creator": { "@id": "https://sms4smile.com/quotes/#organization" } } }, { "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://sms4smile.com/" }, { "@type": "ListItem", "position": 2, "name": "Quotes", "item": "https://sms4smile.com/quotes/" }, { "@type": "ListItem", "position": 3, "name": "Michael Dell", "item": "https://sms4smile.com/quotes/author/michael-dell/" }, { "@type": "ListItem", "position": 4, "name": "We've found that customers are very...", "item": "https://sms4smile.com/quotes/michael-dell/we-ve-found-that-customers-are-very-open-they-ll-tell-you-what-s/" } ], "@id": "https://sms4smile.com/quotes/michael-dell/we-ve-found-that-customers-are-very-open-they-ll-tell-you-what-s/#breadcrumb" }, { "@type": "WebSite", "@id": "https://sms4smile.com/quotes/#website", "name": "SMS4Smile Quotes", "url": "https://sms4smile.com/quotes/", "publisher": { "@id": "https://sms4smile.com/quotes/#organization" } }, { "@type": "Organization", "@id": "https://sms4smile.com/quotes/#organization", "name": "SMS4Smile Quotes", "url": "https://sms4smile.com/quotes/", "logo": { "@type": "ImageObject", "url": "https://sms4smile.com/quotes/wp-content/themes/sq/assets/icons/icon-512.png", "width": 512, "height": 512 } } ] } ```