--- title: "Meaning & Key Takeaway of: The best customers for us are the ones…" description: "\"The best customers for us are the ones that present us with a new problem because chances are, if one customer has that problem, 100 more have it, or 1..." image: "https://sms4smile.com/quotes/i/bfa/michael-dell-6511_best_the-best-customers-for-us-are-the-ones-t_2057082.png" --- # The best customers for us are the ones that present us… ![“The best customers for us are the ones that present us with a new problem because chances are, if one customer has that problem, 100 more have it, or 1,000, or 10,000. So you start thinking about solution development rather than product development.” quote by Michael Dell](https://sms4smile.com/quotes/i/bfa/michael-dell-6511_best_the-best-customers-for-us-are-the-ones-t_2057082.png) [Download](https://sms4smile.com/quotes/i/bfa/michael-dell-6511_best_the-best-customers-for-us-are-the-ones-t_2057082.png) [Open image](https://sms4smile.com/quotes/i/bfa/michael-dell-6511_best_the-best-customers-for-us-are-the-ones-t_2057082.png) > “The best customers for us are the ones that present us with a new problem because chances are, if one customer has that problem, 100 more have it, or 1,000, or 10,000. So you start thinking about solution development rather than product development.” [Michael Dell](https://sms4smile.com/quotes/author/michael-dell/) ## About This Quote This interpretation was drafted with AI assistance. It is one reading of the quote, not the author's own explanation. Customers who present new problems reveal market opportunities, shifting focus from product to solution development **In simple terms:** New customer problems indicate larger market needs Key Takeaway Prioritize solving emerging problems over tweaking existing products Themes innovation customer focus market research Mood analytical strategic Type business insight When to use this quote - product design - R&D planning - customer support - market analysis Key Concepts problem‑driven development scalable solutions Questions to Reflect On - How can you balance product improvement with solution innovation? - What signals show a problem is widespread? A Different Perspective Focusing solely on solutions may neglect core product strengths ★ ★ ★ ★ ★ No ratings yet [Best](https://sms4smile.com/quotes/about/best/) [Best Customers](https://sms4smile.com/quotes/about/best-customers-868011/) [Customer](https://sms4smile.com/quotes/about/customer/) [Customers](https://sms4smile.com/quotes/about/customers/) [Customers Ones](https://sms4smile.com/quotes/about/customers-ones-3905396/) [New](https://sms4smile.com/quotes/about/new/) [Problem solving](https://sms4smile.com/quotes/about/problem-solving/) [Product development](https://sms4smile.com/quotes/about/product-development/) [Solution Development](https://sms4smile.com/quotes/about/solution-development-3905395/) [Start](https://sms4smile.com/quotes/about/start/) [Thinking](https://sms4smile.com/quotes/about/thinking/) [Us](https://sms4smile.com/quotes/about/us/) ## Related quotes > [Choose your customers. 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Instead,…](https://sms4smile.com/quotes/michael-dell/when-we-acquired-secureworks-if-we-had-taken-it-and-made-all-the/) [Michael Dell](https://sms4smile.com/quotes/author/michael-dell/) > [Because Techstars is an intensely productive three-month program in which product development and iteration are primary goals, we're constantly looking to streamline our program…](https://sms4smile.com/quotes/david-cohen/because-techstars-is-an-intensely-productive-three-month-program-in/) [David Cohen](https://sms4smile.com/quotes/author/david-cohen/) ## More by Michael Dell > [By questioning all the aspects of our business, we continuously inject improvement and innovation into our culture.](https://sms4smile.com/quotes/michael-dell/by-questioning-all-the-aspects-of-our-business-we-continuously-inject/) [Michael Dell](https://sms4smile.com/quotes/author/michael-dell/) > [When we acquired Secureworks, if we had taken it and made all the salespeople into Dell salespeople, we would have totally destroyed Secureworks. 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