--- title: "Meaning & Key Takeaway of: An employee is told that the customer is…" description: "\"“An employee is told that the customer is always right and, in fact, the customer is usually a moron and as asshole”\" — Larry David" image: "https://sms4smile.com/quotes/i/df4/larry-david-2520_customer_an-employee-is-told-that-the-customer-is_837207.png" --- # An employee is told that the customer is always right and… ![“An employee is told that the customer is always right and, in fact, the customer is usually a moron and as asshole” quote by Larry David](https://sms4smile.com/quotes/i/df4/larry-david-2520_customer_an-employee-is-told-that-the-customer-is_837207.png) [Download](https://sms4smile.com/quotes/i/df4/larry-david-2520_customer_an-employee-is-told-that-the-customer-is_837207.png) [Open image](https://sms4smile.com/quotes/i/df4/larry-david-2520_customer_an-employee-is-told-that-the-customer-is_837207.png) > ““An employee is told that the customer is always right and, in fact, the customer is usually a moron and as asshole”” [Larry David](https://sms4smile.com/quotes/author/larry-david/) ## About This Quote This interpretation was drafted with AI assistance. It is one reading of the quote, not the author's own explanation. The customer is supposedly always right, but often they are unreasonable, highlighting workplace tension. **In simple terms:** Customers can be unreasonable. Key Takeaway Balance customer service with boundaries. Themes customer service workplace dynamics humor Mood humorous candid Type satire observational When to use this quote - retail - call centers - restaurant management Key Concepts service expectations employee empowerment Questions to Reflect On - How can you set healthy boundaries with customers? - What policies protect employees? A Different Perspective Overemphasis on “customer always right” can demoralize staff. ★ ★ ★ ★ ★ No ratings yet [Customer](https://sms4smile.com/quotes/about/customer/) [Customer Right](https://sms4smile.com/quotes/about/customer-right-289844/) [Customer Usually](https://sms4smile.com/quotes/about/customer-usually-610846/) [Employee Told](https://sms4smile.com/quotes/about/employee-told-610847/) [Told Customer](https://sms4smile.com/quotes/about/told-customer-610848/) [Usually Moron](https://sms4smile.com/quotes/about/usually-moron-610849/) ## Related quotes > [“The line from a first customer is usually, “We need a big discount because we are your first customer.” You should turn this around…](https://sms4smile.com/quotes/steven-gary-blank/the-line-from-a-first-customer-is-usually-we-need-a-big-discount/) [Steven Gary Blank](https://sms4smile.com/quotes/author/steven-gary-blank/) > [I remember back in the early days of Microsoft that from the day that you decided that you were just going to put out…](https://sms4smile.com/quotes/gabe-newell/i-remember-back-in-the-early-days-of-microsoft-that-from-the-day-that/) [Gabe Newell](https://sms4smile.com/quotes/author/gabe-newell/) > [“Letters mailed to Bill Gates concerning a particular product make their way from Bill’s office to the employee responsible for that product, and a…](https://sms4smile.com/quotes/julie-weed/letters-mailed-to-bill-gates-concerning-a-particular-product-make/) [Julie Weed](https://sms4smile.com/quotes/author/julie-weed/) > [“\*Customer service\* is seldom about the customer; it is usually about the seller’s chances of making more money from that customer in future.”](https://sms4smile.com/quotes/mokokoma-mokhonoana/customer-service-is-seldom-about-the-customer-it-is-usually-about-the/) [Mokokoma Mokhonoana](https://sms4smile.com/quotes/author/mokokoma-mokhonoana/) > [The customer is usually wrong, but statistics indicate that it doesn't pay to tell him so](https://sms4smile.com/quotes/aleister-crowley/the-customer-is-usually-wrong-but-statistics-indicate-that-it-doesn-t/) [Aleister Crowley](https://sms4smile.com/quotes/author/aleister-crowley/) > [“Even though it is black, black as Egypt’s night, the customer is always right”](https://sms4smile.com/quotes/andrew-ewing/even-though-it-is-black-black-as-egypt-s-night-the-customer-is-always/) [Andrew Ewing](https://sms4smile.com/quotes/author/andrew-ewing/) > [Right or wrong, the customer is always right.](https://sms4smile.com/quotes/marshall-field/right-or-wrong-the-customer-is-always-right/) [Marshall Field](https://sms4smile.com/quotes/author/marshall-field/) > [“Rule number one: The customer is always right. Rule number two: If the customer is wrong, see rule number one!”](https://sms4smile.com/quotes/steve-leonard/rule-number-one-the-customer-is-always-right-rule-number-two-if-the/) [Steve Leonard](https://sms4smile.com/quotes/author/steve-leonard/) > [The next time you face a customer who has every right to be upset, say something like this: 'I don't blame you for feeling…](https://sms4smile.com/quotes/h-jackson-brown-jr/the-next-time-you-face-a-customer-who-has-every-right-to-be-upset-say/) [H. Jackson Brown, Jr](https://sms4smile.com/quotes/author/h-jackson-brown-jr/) > [“The best way to identify and define your target market is to imagine your ideal customer. That’s right. I want you to dream up…](https://sms4smile.com/quotes/christy-wright/the-best-way-to-identify-and-define-your-target-market-is-to-imagine/) [Christy Wright](https://sms4smile.com/quotes/author/christy-wright/) > [“How do you set the right price for the right customer at the right time in the right channel?”](https://sms4smile.com/quotes/bill-cross/how-do-you-set-the-right-price-for-the-right-customer-at-the-right/) [Bill Cross](https://sms4smile.com/quotes/author/bill-cross/) > [Rule #1: The customer is always right. Rule #2: If the customer is wrong, please refer to rule #1. -Duncan Howe](https://sms4smile.com/quotes/ann-brashares/rule-1-the-customer-is-always-right-rule-2-if-the-customer-is-wrong/) [Ann Brashares](https://sms4smile.com/quotes/author/ann-brashares/) > [Im tired of this fucking work.. i hate this fucking sentence (customer is always right) hell.. wtf..](https://sms4smile.com/quotes/emily-ramales/im-tired-of-this-fucking-work-i-hate-this-fucking-sentence-customer/) [Emily Ramales](https://sms4smile.com/quotes/author/emily-ramales/) > [You know the old adage that the customer's always right? Well, I kind of think that the opposite is true. The customer is rarely…](https://sms4smile.com/quotes/charlie-trotter/you-know-the-old-adage-that-the-customer-s-always-right-well-i-kind/) [Charlie Trotter](https://sms4smile.com/quotes/author/charlie-trotter/) > [Rule 1: The customer is always right. Rule 2: If the customer is ever wrong, re-read Rule 1.](https://sms4smile.com/quotes/stew-leonard/rule-1-the-customer-is-always-right-rule-2-if-the-customer-is-ever/) [Stew Leonard](https://sms4smile.com/quotes/author/stew-leonard/) ## More by Larry David > [Weathermen merely forecast rain to keep everyone else off the golf course](https://sms4smile.com/quotes/larry-david/weathermen-merely-forecast-rain-to-keep-everyone-else-off-the-golf/) [Larry David](https://sms4smile.com/quotes/author/larry-david/) > [The addition of nuts in salad... I always find to be beneficial.](https://sms4smile.com/quotes/larry-david/the-addition-of-nuts-in-salad-i-always-find-to-be-beneficial/) [Larry David](https://sms4smile.com/quotes/author/larry-david/) > [I don't really know much about TV and what people want to see. I'm not that well-informed about it.](https://sms4smile.com/quotes/larry-david/i-don-t-really-know-much-about-tv-and-what-people-want-to-see-i-m-not/) [Larry David](https://sms4smile.com/quotes/author/larry-david/) > [Once I know people know who I am, it gives me a lot of licence and freedom to behave in ways I wouldn't normally.](https://sms4smile.com/quotes/larry-david/once-i-know-people-know-who-i-am-it-gives-me-a-lot-of-licence-and/) [Larry David](https://sms4smile.com/quotes/author/larry-david/) > [I don't take on big things. What I do, pretty much, is make the big things small and the small things big.](https://sms4smile.com/quotes/larry-david/i-don-t-take-on-big-things-what-i-do-pretty-much-is-make-the-big/) [Larry David](https://sms4smile.com/quotes/author/larry-david/) > [I am not honest.](https://sms4smile.com/quotes/larry-david/i-am-not-honest/) [Larry David](https://sms4smile.com/quotes/author/larry-david/) > [Golf and dating don't mix.](https://sms4smile.com/quotes/larry-david/golf-and-dating-don-t-mix/) [Larry David](https://sms4smile.com/quotes/author/larry-david/) > [You know, when you do standup there are certain requirements that you have to do like you have to go on stage and when…](https://sms4smile.com/quotes/larry-david/you-know-when-you-do-standup-there-are-certain-requirements-that-you/) [Larry David](https://sms4smile.com/quotes/author/larry-david/) > [You can't do anything in life. The social barriers in life are so intense and horrific that every encounter is just fraught with so…](https://sms4smile.com/quotes/larry-david/you-can-t-do-anything-in-life-the-social-barriers-in-life-are-so/) [Larry David](https://sms4smile.com/quotes/author/larry-david/) > [I have reservations about everything I do.](https://sms4smile.com/quotes/larry-david/i-have-reservations-about-everything-i-do/) [Larry David](https://sms4smile.com/quotes/author/larry-david/) > [I'm a jerk, that's who I am. I'm like everybody else.](https://sms4smile.com/quotes/larry-david/i-m-a-jerk-that-s-who-i-am-i-m-like-everybody-else/) [Larry David](https://sms4smile.com/quotes/author/larry-david/) > [I can't stand reading anything that I've said.](https://sms4smile.com/quotes/larry-david/i-can-t-stand-reading-anything-that-i-ve-said/) [Larry David](https://sms4smile.com/quotes/author/larry-david/) > [I had a job as a paralegal. I drove a cab.](https://sms4smile.com/quotes/larry-david/i-had-a-job-as-a-paralegal-i-drove-a-cab/) [Larry David](https://sms4smile.com/quotes/author/larry-david/) > [Even though the National Guard and Army Reserve see combat today, it rankles me that people assume it was some kind of waltz in…](https://sms4smile.com/quotes/larry-david/even-though-the-national-guard-and-army-reserve-see-combat-today-it/) [Larry David](https://sms4smile.com/quotes/author/larry-david/) > [There's a sense of spontaneity, and no emphasis on jokes in this show. People generally talk the way they talk in life if you…](https://sms4smile.com/quotes/larry-david/there-s-a-sense-of-spontaneity-and-no-emphasis-on-jokes-in-this-show/) [Larry David](https://sms4smile.com/quotes/author/larry-david/) [Explore all 162 Larry David quotes ](https://sms4smile.com/quotes/author/larry-david/) ## More Customer quotes > [“Start a business, not a startup”](https://sms4smile.com/quotes/anonymous/start-a-business-not-a-startup/) [Anonymous](https://sms4smile.com/quotes/author/anonymous/) > [Amongst the financial Twitterati, the term 'muppets' has come to describe any client used and abused by some financial predator. I've adopted the term…](https://sms4smile.com/quotes/barry-ritholtz/amongst-the-financial-twitterati-the-term-muppets-has-come-to/) [Barry Ritholtz](https://sms4smile.com/quotes/author/barry-ritholtz/) > [Many early-stage entrepreneurs make one simple mistake: Describing this 'big picture' in vague concepts and words.](https://sms4smile.com/quotes/sunil-nagaraj/many-early-stage-entrepreneurs-make-one-simple-mistake-describing/) [Sunil Nagaraj](https://sms4smile.com/quotes/author/sunil-nagaraj/) > [The purpose of this book is to supply, in the form suitable for laymen, guidance in the adoption and execution of an investment policy.](https://sms4smile.com/quotes/benjamin-graham/the-purpose-of-this-book-is-to-supply-in-the-form-suitable-for-laymen/) [Benjamin Graham](https://sms4smile.com/quotes/author/benjamin-graham/) > [Don't think OF the market. Think AS the market.](https://sms4smile.com/quotes/michael-fishman/don-t-think-of-the-market-think-as-the-market/) [Michael Fishman](https://sms4smile.com/quotes/author/michael-fishman/) > [If Wall Street crashes, does Main Street follow? Not necessarily.](https://sms4smile.com/quotes/ben-bernanke/if-wall-street-crashes-does-main-street-follow-not-necessarily/) [Ben Bernanke](https://sms4smile.com/quotes/author/ben-bernanke/) > [The exact details of how you practice value investing will vary investor to investor, but the fundamental principle of scouring the world, looking for…](https://sms4smile.com/quotes/whitney-tilson/the-exact-details-of-how-you-practice-value-investing-will-vary/) [Whitney Tilson](https://sms4smile.com/quotes/author/whitney-tilson/) > [The best way to hold customers is to constantly figure out how to give them more for less.](https://sms4smile.com/quotes/philip-kotler/the-best-way-to-hold-customers-is-to-constantly-figure-out-how-to/) [Philip Kotler](https://sms4smile.com/quotes/author/philip-kotler/) > [Perhaps the most important reason to be skeptical of government inflation numbers is that the government, like a fox campaigning to guard a hen…](https://sms4smile.com/quotes/peter-schiff/perhaps-the-most-important-reason-to-be-skeptical-of-government/) [Peter Schiff](https://sms4smile.com/quotes/author/peter-schiff/) > [When the dollar collapses, it's not doing it in a vacuum. If the dollar loses value, it's doing so relative to some other currency.…](https://sms4smile.com/quotes/peter-schiff/when-the-dollar-collapses-it-s-not-doing-it-in-a-vacuum-if-the-dollar/) [Peter Schiff](https://sms4smile.com/quotes/author/peter-schiff/) > [Corporations invest in sophisticated CRM, or Customer Relationship Management, programs to effectively oversee their relationship with their customers at every point during the buying…](https://sms4smile.com/quotes/marc-ostrofsky/corporations-invest-in-sophisticated-crm-or-customer-relationship/) [Marc Ostrofsky](https://sms4smile.com/quotes/author/marc-ostrofsky/) > [I believe confusion is good. Worldwide market leaders gain when there is confusion in the market.](https://sms4smile.com/quotes/subhash-chandra/i-believe-confusion-is-good-worldwide-market-leaders-gain-when-there/) [Subhash Chandra](https://sms4smile.com/quotes/author/subhash-chandra/) > [Damn inflation, full speed ahead,' Greenspan has said in both action and word. I think an investor should believe him and invest accordingly.](https://sms4smile.com/quotes/bill-gross/damn-inflation-full-speed-ahead-greenspan-has-said-in-both-action-and/) [Bill Gross](https://sms4smile.com/quotes/author/bill-gross/) > [“When companies get big, they devote most of their care and feeding to the business that got them big. This is as it should…](https://sms4smile.com/quotes/eric-schmidt/when-companies-get-big-they-devote-most-of-their-care-and-feeding-to/) [Eric Schmidt](https://sms4smile.com/quotes/author/eric-schmidt/) > [“Salesmanship is usually the art of making it the prospect’s problem, the salesperson’s need or desire to earn money.”](https://sms4smile.com/quotes/mokokoma-mokhonoana/salesmanship-is-usually-the-art-of-making-it-the-prospect-s-problem/) [Mokokoma Mokhonoana](https://sms4smile.com/quotes/author/mokokoma-mokhonoana/) [Browse all 9,257 Customer quotes ](https://sms4smile.com/quotes/about/customer/) ```json { "@context": "https://schema.org", "@graph": [ { "@type": "Quotation", "text": "“An employee is told that the customer is always right and, in fact, the customer is usually a moron and as asshole”", "creator": { "@type": "Person", "name": "Larry David" }, "isPartOf": { "@id": "https://sms4smile.com/quotes/#website" }, "url": "https://sms4smile.com/quotes/larry-david/an-employee-is-told-that-the-customer-is-always-right-and-in-fact-the/", "about": { "@type": "Thing", "name": "Customer" }, "@id": "https://sms4smile.com/quotes/larry-david/an-employee-is-told-that-the-customer-is-always-right-and-in-fact-the/#quotation", "image": { "@type": "ImageObject", "@id": "https://sms4smile.com/quotes/i/df4/larry-david-2520_customer_an-employee-is-told-that-the-customer-is_837207.png", "contentUrl": "https://sms4smile.com/quotes/i/df4/larry-david-2520_customer_an-employee-is-told-that-the-customer-is_837207.png", "url": "https://sms4smile.com/quotes/i/df4/larry-david-2520_customer_an-employee-is-told-that-the-customer-is_837207.png", "width": 1080, "height": 1080, "caption": "“An employee is told that the customer is always right and, in fact, the customer is usually a moron and as…” — Larry David", "creditText": "SMS4Smile Quotes", "creator": { "@id": "https://sms4smile.com/quotes/#organization" } } }, { "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://sms4smile.com/" }, { "@type": "ListItem", "position": 2, "name": "Quotes", "item": "https://sms4smile.com/quotes/" }, { "@type": "ListItem", "position": 3, "name": "Larry David", "item": "https://sms4smile.com/quotes/author/larry-david/" }, { "@type": "ListItem", "position": 4, "name": "“An employee is told that the...", "item": "https://sms4smile.com/quotes/larry-david/an-employee-is-told-that-the-customer-is-always-right-and-in-fact-the/" } ], "@id": "https://sms4smile.com/quotes/larry-david/an-employee-is-told-that-the-customer-is-always-right-and-in-fact-the/#breadcrumb" }, { "@type": "WebSite", "@id": "https://sms4smile.com/quotes/#website", "name": "SMS4Smile Quotes", "url": "https://sms4smile.com/quotes/", "publisher": { "@id": "https://sms4smile.com/quotes/#organization" } }, { "@type": "Organization", "@id": "https://sms4smile.com/quotes/#organization", "name": "SMS4Smile Quotes", "url": "https://sms4smile.com/quotes/", "logo": { "@type": "ImageObject", "url": "https://sms4smile.com/quotes/wp-content/themes/sq/assets/icons/icon-512.png", "width": 512, "height": 512 } } ] } ```