--- title: "Meaning & Key Takeaway of: Every contact we have with a customer…" description: "\"Every contact we have with a customer influences whether or not they'll come back. We have to be great every time or we'll lose them.\" — Kevin Stirtz" image: "https://sms4smile.com/quotes/i/bc8/kevin-stirtz-33610_contact_every-contact-we-have-with-a-customer-in_227520.jpg" --- # Every contact we have with a customer influences whether… ![“Every contact we have with a customer influences whether or not they'll come back. We have to be great every time or we'll lose them.” quote by Kevin Stirtz](https://sms4smile.com/quotes/i/bc8/kevin-stirtz-33610_contact_every-contact-we-have-with-a-customer-in_227520.jpg) [Download](https://sms4smile.com/quotes/i/bc8/kevin-stirtz-33610_contact_every-contact-we-have-with-a-customer-in_227520.jpg) [Open image](https://sms4smile.com/quotes/i/bc8/kevin-stirtz-33610_contact_every-contact-we-have-with-a-customer-in_227520.jpg) > “Every contact we have with a customer influences whether or not they'll come back. We have to be great every time or we'll lose them.” [Kevin Stirtz](https://sms4smile.com/quotes/author/kevin-stirtz/) ## About This Quote This interpretation was drafted with AI assistance. It is one reading of the quote, not the author's own explanation. Every interaction with a customer shapes their decision to return; consistent excellence is essential. **In simple terms:** Each contact matters for loyalty. Key Takeaway Deliver excellence every time. Themes customer service loyalty consistency Mood professional determined Type business motivational When to use this quote - sales meetings - support calls - post‑purchase follow‑up Key Concepts relationship management brand reputation Questions to Reflect On - How can you ensure consistent quality? - What systems support repeat excellence? A Different Perspective Maintaining high standards constantly can be resource‑intensive. ★ ★ ★ ★ ★ No ratings yet [Customer](https://sms4smile.com/quotes/about/customer/) [Customer loyalty](https://sms4smile.com/quotes/about/customer-loyalty/) [Influence](https://sms4smile.com/quotes/about/influence/) [Inspirational](https://sms4smile.com/quotes/about/inspirational/) [Loyalty](https://sms4smile.com/quotes/about/loyalty/) ## Related quotes > [Know what your customers want most and what your company does best. Focus on where those two meet.](https://sms4smile.com/quotes/kevin-stirtz/know-what-your-customers-want-most-and-what-your-company-does-best/) [Kevin Stirtz](https://sms4smile.com/quotes/author/kevin-stirtz/) > [The easiest and most powerful way to increase customer loyalty is really very simple. Make your customers happy.](https://sms4smile.com/quotes/kevin-stirtz/the-easiest-and-most-powerful-way-to-increase-customer-loyalty-is/) [Kevin Stirtz](https://sms4smile.com/quotes/author/kevin-stirtz/) > [Loyal customers, they don't just come back, they dont simply recommend you, they insist that their friends do business with you.](https://sms4smile.com/quotes/anonymous/loyal-customers-they-don-t-just-come-back-they-dont-simply-recommend/) [Anonymous](https://sms4smile.com/quotes/author/anonymous/) > [“Customer relations are the heartbeat of sustainable success—when we elevate every interaction into an experience of trust, satisfaction becomes loyalty, and loyalty becomes our…](https://sms4smile.com/quotes/gautam-mukhopadhyay/customer-relations-are-the-heartbeat-of-sustainable-success-when-we/) Gautam Mukhopadhyay > [When you help others feel important, you help yourself feel important too.](https://sms4smile.com/quotes/david-j-schwartz/when-you-help-others-feel-important-you-help-yourself-feel-important/) [David J. Schwartz](https://sms4smile.com/quotes/author/david-j-schwartz/) > [There is extraordinary chemistry that exists in long-term relationships](https://sms4smile.com/quotes/jay-conrad-levinson/there-is-extraordinary-chemistry-that-exists-in-long-term/) [Jay Conrad Levinson](https://sms4smile.com/quotes/author/jay-conrad-levinson/) > [In our way of working, we attach a great deal of importance to humility and honesty; With respect for human values, we promise to…](https://sms4smile.com/quotes/azim-premji/in-our-way-of-working-we-attach-a-great-deal-of-importance-to/) [Azim Premji](https://sms4smile.com/quotes/author/azim-premji/) > [If put to the pinch, an ounce of loyalty is worth a pound of cleverness.](https://sms4smile.com/quotes/elbert-hubbard/if-put-to-the-pinch-an-ounce-of-loyalty-is-worth-a-pound-of-cleverness/) [Elbert Hubbard](https://sms4smile.com/quotes/author/elbert-hubbard/) > [Revolve your world around the customer and more customers will revolve around you.](https://sms4smile.com/quotes/heather-williams/revolve-your-world-around-the-customer-and-more-customers-will/) Heather Williams > [Getting service right is more than just a nice to do; it's a must do. American consumers are willing to spend more with companies…](https://sms4smile.com/quotes/jim-bush/getting-service-right-is-more-than-just-a-nice-to-do-it-s-a-must-do/) Jim Bush > [“Create wow moments for your prospects and watch you online sentiment increase.”](https://sms4smile.com/quotes/stacey-kehoe/create-wow-moments-for-your-prospects-and-watch-you-online-sentiment/) [Stacey Kehoe](https://sms4smile.com/quotes/author/stacey-kehoe/) > [Customer satisfaction is worthless. Customer loyalty is priceless.](https://sms4smile.com/quotes/jeffrey-gitomer/customer-satisfaction-is-worthless-customer-loyalty-is-priceless/) [Jeffrey Gitomer](https://sms4smile.com/quotes/author/jeffrey-gitomer/) > [Customer loyalty comes from consistent experience. They learn to count on you.](https://sms4smile.com/quotes/jimmy-john-liautaud/customer-loyalty-comes-from-consistent-experience-they-learn-to-count/) [Jimmy John Liautaud](https://sms4smile.com/quotes/author/jimmy-john-liautaud/) > [A rose on time is more valuable than a $1,000 gift that's too late.](https://sms4smile.com/quotes/jim-rohn/a-rose-on-time-is-more-valuable-than-a-1-000-gift-that-s-too-late/) [Jim Rohn](https://sms4smile.com/quotes/author/jim-rohn/) > [“customer loyalty survey—specifically, that 53 percent of B2B customer loyalty is a product of how you sell, not what you sell.”](https://sms4smile.com/quotes/matthew-dixon/customer-loyalty-survey-specifically-that-53-percent-of-b2b-customer/) [Matthew Dixon](https://sms4smile.com/quotes/author/matthew-dixon/) ## More by Kevin Stirtz > [The best ideas in the world will accomplish nothing if you leave them on paper. Talk about them. Debate, discuss, argue. Put them into…](https://sms4smile.com/quotes/kevin-stirtz/the-best-ideas-in-the-world-will-accomplish-nothing-if-you-leave-them/) [Kevin Stirtz](https://sms4smile.com/quotes/author/kevin-stirtz/) > [The first step to success in any business is to ask your customers what they want.](https://sms4smile.com/quotes/kevin-stirtz/the-first-step-to-success-in-any-business-is-to-ask-your-customers/) [Kevin Stirtz](https://sms4smile.com/quotes/author/kevin-stirtz/) > [Get your customers involved in your business. Make them your partners and they'll never leave you.](https://sms4smile.com/quotes/kevin-stirtz/get-your-customers-involved-in-your-business-make-them-your-partners/) [Kevin Stirtz](https://sms4smile.com/quotes/author/kevin-stirtz/) > [The secret to success in business, and in life, is to serve others. Put others first in all you do.](https://sms4smile.com/quotes/kevin-stirtz/the-secret-to-success-in-business-and-in-life-is-to-serve-others-put-2/) [Kevin Stirtz](https://sms4smile.com/quotes/author/kevin-stirtz/) > [The easiest and most powerful way to increase customer loyalty is really very simple. Make your customers happy.](https://sms4smile.com/quotes/kevin-stirtz/the-easiest-and-most-powerful-way-to-increase-customer-loyalty-is/) [Kevin Stirtz](https://sms4smile.com/quotes/author/kevin-stirtz/) > [Choose to deliver amazing service to your customers. You'll stand out because they don't get it anywhere else.](https://sms4smile.com/quotes/kevin-stirtz/choose-to-deliver-amazing-service-to-your-customers-you-ll-stand-out/) [Kevin Stirtz](https://sms4smile.com/quotes/author/kevin-stirtz/) > [Know what your customers want most and what your company does best. Focus on where those two meet.](https://sms4smile.com/quotes/kevin-stirtz/know-what-your-customers-want-most-and-what-your-company-does-best/) [Kevin Stirtz](https://sms4smile.com/quotes/author/kevin-stirtz/) > [Always give your customer something.](https://sms4smile.com/quotes/kevin-stirtz/always-give-your-customer-something/) [Kevin Stirtz](https://sms4smile.com/quotes/author/kevin-stirtz/) > [Never leave your customers wondering.](https://sms4smile.com/quotes/kevin-stirtz/never-leave-your-customers-wondering/) [Kevin Stirtz](https://sms4smile.com/quotes/author/kevin-stirtz/) > [Providing great customer service is the most natural activity in the world. It’s fun to help others because it feels good.](https://sms4smile.com/quotes/kevin-stirtz/providing-great-customer-service-is-the-most-natural-activity-in-the/) [Kevin Stirtz](https://sms4smile.com/quotes/author/kevin-stirtz/) > [The best listener is the one who really cares about the other person.](https://sms4smile.com/quotes/kevin-stirtz/the-best-listener-is-the-one-who-really-cares-about-the-other-person/) [Kevin Stirtz](https://sms4smile.com/quotes/author/kevin-stirtz/) > [Focus your business on what you do best. Let everyone else worry about the rest.](https://sms4smile.com/quotes/kevin-stirtz/focus-your-business-on-what-you-do-best-let-everyone-else-worry-about/) [Kevin Stirtz](https://sms4smile.com/quotes/author/kevin-stirtz/) > [Make it easy for your customers to talk to you.](https://sms4smile.com/quotes/kevin-stirtz/make-it-easy-for-your-customers-to-talk-to-you/) [Kevin Stirtz](https://sms4smile.com/quotes/author/kevin-stirtz/) [Explore all 14 Kevin Stirtz quotes ](https://sms4smile.com/quotes/author/kevin-stirtz/) ## More Contact quotes > [Politics in Philadelphia is a contact sport.](https://sms4smile.com/quotes/michael-nutter/politics-in-philadelphia-is-a-contact-sport/) [Michael Nutter](https://sms4smile.com/quotes/author/michael-nutter/) > [She'd read once that if you ran into a bear in the woods you should avoid eye contact and you shouldn't run away, but…](https://sms4smile.com/quotes/anne-ursu/she-d-read-once-that-if-you-ran-into-a-bear-in-the-woods-you-should/) [Anne Ursu](https://sms4smile.com/quotes/author/anne-ursu/) > [Becoming famous is a really shocking thing, especially when you don't have aspirations to it. It got to the point where I would try…](https://sms4smile.com/quotes/alison-moyet/becoming-famous-is-a-really-shocking-thing-especially-when-you-don-t/) [Alison Moyet](https://sms4smile.com/quotes/author/alison-moyet/) > [Some people are like ants. Give them a warm day and a piece of ground and they start digging. There the similarity ends. Ants…](https://sms4smile.com/quotes/hal-borland/some-people-are-like-ants-give-them-a-warm-day-and-a-piece-of-ground/) [Hal Borland](https://sms4smile.com/quotes/author/hal-borland/) > [The Harvard Business Review recently had an article called 'The Human Moment,' about how to make real contact with a person at work: ...…](https://sms4smile.com/quotes/daniel-goleman/the-harvard-business-review-recently-had-an-article-called-the-human/) [Daniel Goleman](https://sms4smile.com/quotes/author/daniel-goleman/) > [The improved American highway system isolated the American-in-transit. On his speedway he had no contact with the towns which he by-passed. If he stopped…](https://sms4smile.com/quotes/daniel-j-boorstin/the-improved-american-highway-system-isolated-the-american-in-transit/) [Daniel J. Boorstin](https://sms4smile.com/quotes/author/daniel-j-boorstin/) > [Close contact between science and the practice of collective farms and State farms creates inexhaustible opportunities for the development of theoretical knowledge, enabling us…](https://sms4smile.com/quotes/trofim-lysenko/close-contact-between-science-and-the-practice-of-collective-farms/) [Trofim Lysenko](https://sms4smile.com/quotes/author/trofim-lysenko/) > [You should never feel lonely, neglected, fearful, or defeated when you remember that there are the shining ones. They are watching with keen interest…](https://sms4smile.com/quotes/flower-a-newhouse/you-should-never-feel-lonely-neglected-fearful-or-defeated-when-you/) [Flower A. Newhouse](https://sms4smile.com/quotes/author/flower-a-newhouse/) > [Daily contact with some teachers is itself all-sided ethical education for the child without a spoken precept. Here, too, the real advantage of male…](https://sms4smile.com/quotes/g-stanley-hall/daily-contact-with-some-teachers-is-itself-all-sided-ethical/) [G. Stanley Hall](https://sms4smile.com/quotes/author/g-stanley-hall/) > [Emma was a shocking driver, simultaneously sloppy and petrified, and for the first fifty miles had been absent-mindedly driving with her spectacles on top…](https://sms4smile.com/quotes/david-nicholls/emma-was-a-shocking-driver-simultaneously-sloppy-and-petrified-and/) [David Nicholls](https://sms4smile.com/quotes/author/david-nicholls/) > [Is there some lesson on how to be friends? I think what it means is that central to living a life that is good…](https://sms4smile.com/quotes/david-rakoff/is-there-some-lesson-on-how-to-be-friends-i-think-what-it-means-is/) [David Rakoff](https://sms4smile.com/quotes/author/david-rakoff/) > [The Filipino embraces civilization and lives and thrives in every clime, in contact with every people.](https://sms4smile.com/quotes/jos-rizal/the-filipino-embraces-civilization-and-lives-and-thrives-in-every/) [Jose Rizal](https://sms4smile.com/quotes/author/jos-rizal/) > [I don't know whether we think in moving images or whether we think in still images. I have a suspicion that on our hard…](https://sms4smile.com/quotes/jon-snow/i-don-t-know-whether-we-think-in-moving-images-or-whether-we-think-in/) [Jon Snow](https://sms4smile.com/quotes/author/jon-snow/) > [One of the best ways into the business is to get a job with a production, which you can do by cold-calling or by…](https://sms4smile.com/quotes/mitchell-hurwitz/one-of-the-best-ways-into-the-business-is-to-get-a-job-with-a/) [Mitchell Hurwitz](https://sms4smile.com/quotes/author/mitchell-hurwitz/) > [“I never met a pig I didn't like. All pigs are intelligent, emotional, and sensitive souls. They all love company. They all crave contact…](https://sms4smile.com/quotes/sy-montgomery/i-never-met-a-pig-i-didn-t-like-all-pigs-are-intelligent-emotional/) [Sy Montgomery](https://sms4smile.com/quotes/author/sy-montgomery/) Browse all 1,740 Contact quotes ```json { "@context": "https://schema.org", "@graph": [ { "@type": "Quotation", "text": "Every contact we have with a customer influences whether or not they'll come back. 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