--- title: "Meaning & Key Takeaway of: People ask me, 'What keeps you up at…" description: "\"People ask me, 'What keeps you up at night?' It's delivering a personal experience to every Neiman Marcus customer. It's the hardest thing we do.\" — Ka..." image: "https://sms4smile.com/quotes/i/f42/karen-katz-17044_experience_people-ask-me-what-keeps-you-up-at-night_871081.jpg" --- # People ask me, 'What keeps you up at night?' It's… ![“People ask me, 'What keeps you up at night?' It's delivering a personal experience to every Neiman Marcus customer. It's the hardest thing we do.” quote by Karen Katz](https://sms4smile.com/quotes/i/f42/karen-katz-17044_experience_people-ask-me-what-keeps-you-up-at-night_871081.jpg) [Download](https://sms4smile.com/quotes/i/f42/karen-katz-17044_experience_people-ask-me-what-keeps-you-up-at-night_871081.jpg) [Open image](https://sms4smile.com/quotes/i/f42/karen-katz-17044_experience_people-ask-me-what-keeps-you-up-at-night_871081.jpg) > “People ask me, 'What keeps you up at night?' It's delivering a personal experience to every Neiman Marcus customer. It's the hardest thing we do.” [Karen Katz](https://sms4smile.com/quotes/author/karen-katz/) ## About This Quote This interpretation was drafted with AI assistance. It is one reading of the quote, not the author's own explanation. The speaker emphasizes dedication to creating exceptional, personalized experiences for each customer, viewing it as a demanding but essential task. **In simple terms:** Providing personal experiences to every customer is the toughest part of the job. Key Takeaway Prioritize personalized service. Themes customer focus excellence hard work Mood determined passionate Type leadership inspirational When to use this quote - retail management - customer service training - product development - marketing strategy Key Concepts personalization customer experience brand loyalty Questions to Reflect On - How can you maintain high-quality experiences at scale? - What resources are needed to personalize each interaction? A Different Perspective Balancing personalization with scalability can be challenging. ★ ★ ★ ★ ★ No ratings yet [Customer](https://sms4smile.com/quotes/about/customer/) [Experience](https://sms4smile.com/quotes/about/experience/) [Night](https://sms4smile.com/quotes/about/night/) [People](https://sms4smile.com/quotes/about/people/) [Personal experience](https://sms4smile.com/quotes/about/personal-experience/) ## Related quotes > [I was in good shape from Divergent. Damien Chazelle, the director of Whiplash told me, ‘Stop Working Out! 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Palmer](https://sms4smile.com/quotes/author/parker-j-palmer/) > [Sometimes, the hardest thing was doing nothing.](https://sms4smile.com/quotes/scott-westerfeld/sometimes-the-hardest-thing-was-doing-nothing/) [Scott Westerfeld](https://sms4smile.com/quotes/author/scott-westerfeld/) > [The two hardest things to contemplate in life ... are failure and age; those are one and the same.](https://sms4smile.com/quotes/anonymous/the-two-hardest-things-to-contemplate-in-life-are-failure-and-age/) [Anonymous](https://sms4smile.com/quotes/author/anonymous/) > [The hardest thing is deciding what I should tell you and what not to. Well, anyway, I've got a while yet before you're old…](https://sms4smile.com/quotes/sarah-connor/the-hardest-thing-is-deciding-what-i-should-tell-you-and-what-not-to/) [Sarah Connor](https://sms4smile.com/quotes/author/sarah-connor/) > [I do know I felt as if my heart had been shredded when I found you in our storeroom, unconscious and bleeding. And leaving…](https://sms4smile.com/quotes/maria-v-snyder/i-do-know-i-felt-as-if-my-heart-had-been-shredded-when-i-found-you-in/) [Maria V. Snyder](https://sms4smile.com/quotes/author/maria-v-snyder/) > [I love doing theater. Despite the fact that out of theater, film, and TV, theater is the hardest thing to do. It's the least…](https://sms4smile.com/quotes/joe-morton/i-love-doing-theater-despite-the-fact-that-out-of-theater-film-and-tv/) [Joe Morton](https://sms4smile.com/quotes/author/joe-morton/) > [Playing is much, much harder than composing in my opinion, becoming a player. If you want to be a player for all your life…](https://sms4smile.com/quotes/john-powell/playing-is-much-much-harder-than-composing-in-my-opinion-becoming-a/) [John Powell](https://sms4smile.com/quotes/author/john-powell/) > [The hardest thing about being a guy is that women don't accept that you really are just a simple, pathetic, labrador retriever-like creature. That…](https://sms4smile.com/quotes/dave-barry/the-hardest-thing-about-being-a-guy-is-that-women-don-t-accept-that/) [Dave Barry](https://sms4smile.com/quotes/author/dave-barry/) > [Because YouTube is focused on a lot of different types of content at the same time, it has many opportunities, and the hardest thing…](https://sms4smile.com/quotes/robert-kyncl/because-youtube-is-focused-on-a-lot-of-different-types-of-content-at/) [Robert Kyncl](https://sms4smile.com/quotes/author/robert-kyncl/) > [I think that one of the hardest things in the world to be is a black male. I mean everyone hates your guts. White…](https://sms4smile.com/quotes/henry-rollins/i-think-that-one-of-the-hardest-things-in-the-world-to-be-is-a-black/) [Henry Rollins](https://sms4smile.com/quotes/author/henry-rollins/) > [For a lot of women, one of the hardest things about leadership is the desire to be liked by everyone. That's often inconsistent with…](https://sms4smile.com/quotes/sarah-weddington/for-a-lot-of-women-one-of-the-hardest-things-about-leadership-is-the/) [Sarah Weddington](https://sms4smile.com/quotes/author/sarah-weddington/) > [It's the hardest thing in the world to put yourself in someone else's place, try to really feel what they feel, figure out why…](https://sms4smile.com/quotes/david-baldacci/it-s-the-hardest-thing-in-the-world-to-put-yourself-in-someone-else-s/) [David Baldacci](https://sms4smile.com/quotes/author/david-baldacci/) ## More by Karen Katz > [For what we want to accomplish in the future, we have to be able to view everything from the eyes of the customer.](https://sms4smile.com/quotes/karen-katz/for-what-we-want-to-accomplish-in-the-future-we-have-to-be-able-to/) [Karen Katz](https://sms4smile.com/quotes/author/karen-katz/) > [We have a very robust online business, but convincing luxury houses to join us on the website has involved a lot of groveling.](https://sms4smile.com/quotes/karen-katz/we-have-a-very-robust-online-business-but-convincing-luxury-houses-to/) [Karen Katz](https://sms4smile.com/quotes/author/karen-katz/) > [The demographics and the psychographics show that there should be, over the longer term, a continued growth in the numbers of customers who will…](https://sms4smile.com/quotes/karen-katz/the-demographics-and-the-psychographics-show-that-there-should-be/) [Karen Katz](https://sms4smile.com/quotes/author/karen-katz/) > [We are now focused on the brand, not the channel.](https://sms4smile.com/quotes/karen-katz/we-are-now-focused-on-the-brand-not-the-channel/) [Karen Katz](https://sms4smile.com/quotes/author/karen-katz/) > [When my son was little, we mothers always did the Halloween parties, and I would wear my orange-and-black Chanel. It comes in handy on…](https://sms4smile.com/quotes/karen-katz/when-my-son-was-little-we-mothers-always-did-the-halloween-parties/) [Karen Katz](https://sms4smile.com/quotes/author/karen-katz/) > [Diane von Furstenberg is an extraordinary woman. She's modern. She's a mother, a grandmother, a leader.](https://sms4smile.com/quotes/karen-katz/diane-von-furstenberg-is-an-extraordinary-woman-she-s-modern-she-s-a/) [Karen Katz](https://sms4smile.com/quotes/author/karen-katz/) > [Bergdorf Goodman is positioned at the very top of the luxury pyramid, and I think that as we go through this next phase of…](https://sms4smile.com/quotes/karen-katz/bergdorf-goodman-is-positioned-at-the-very-top-of-the-luxury-pyramid/) [Karen Katz](https://sms4smile.com/quotes/author/karen-katz/) > [We want you always to feel confident shopping at Neiman Marcus, and your trust in us is our absolute priority.](https://sms4smile.com/quotes/karen-katz/we-want-you-always-to-feel-confident-shopping-at-neiman-marcus-and/) [Karen Katz](https://sms4smile.com/quotes/author/karen-katz/) > [We deeply regret and are very sorry that some of our customers' payment cards were used fraudulently after making purchases at our stores.](https://sms4smile.com/quotes/karen-katz/we-deeply-regret-and-are-very-sorry-that-some-of-our-customers/) [Karen Katz](https://sms4smile.com/quotes/author/karen-katz/) > [I am the ultimate Jewish mother.](https://sms4smile.com/quotes/karen-katz/i-am-the-ultimate-jewish-mother/) [Karen Katz](https://sms4smile.com/quotes/author/karen-katz/) > [Every day, I pinch myself. It has been an incredible journey.](https://sms4smile.com/quotes/karen-katz/every-day-i-pinch-myself-it-has-been-an-incredible-journey/) [Karen Katz](https://sms4smile.com/quotes/author/karen-katz/) > [Chanel is a very important vendor for Neiman Marcus. My favorite thing is the way they finish off the hems on dresses and jackets.](https://sms4smile.com/quotes/karen-katz/chanel-is-a-very-important-vendor-for-neiman-marcus-my-favorite-thing/) [Karen Katz](https://sms4smile.com/quotes/author/karen-katz/) > [Customers are extremely savvy. They don't want to pay more.](https://sms4smile.com/quotes/karen-katz/customers-are-extremely-savvy-they-don-t-want-to-pay-more/) [Karen Katz](https://sms4smile.com/quotes/author/karen-katz/) > [We believe that we can deliver better shareholder value by remaining an independent retailer.](https://sms4smile.com/quotes/karen-katz/we-believe-that-we-can-deliver-better-shareholder-value-by-remaining/) [Karen Katz](https://sms4smile.com/quotes/author/karen-katz/) > [While looking ahead, we know challenges remain, but we are encouraged by the strategies we have in place to improve our operational efficiencies and…](https://sms4smile.com/quotes/karen-katz/while-looking-ahead-we-know-challenges-remain-but-we-are-encouraged/) [Karen Katz](https://sms4smile.com/quotes/author/karen-katz/) [Explore all 38 Karen Katz quotes ](https://sms4smile.com/quotes/author/karen-katz/) ## More Customer quotes > [“Start a business, not a startup”](https://sms4smile.com/quotes/anonymous/start-a-business-not-a-startup/) [Anonymous](https://sms4smile.com/quotes/author/anonymous/) > [Amongst the financial Twitterati, the term 'muppets' has come to describe any client used and abused by some financial predator. I've adopted the term…](https://sms4smile.com/quotes/barry-ritholtz/amongst-the-financial-twitterati-the-term-muppets-has-come-to/) [Barry Ritholtz](https://sms4smile.com/quotes/author/barry-ritholtz/) > [Many early-stage entrepreneurs make one simple mistake: Describing this 'big picture' in vague concepts and words.](https://sms4smile.com/quotes/sunil-nagaraj/many-early-stage-entrepreneurs-make-one-simple-mistake-describing/) [Sunil Nagaraj](https://sms4smile.com/quotes/author/sunil-nagaraj/) > [The purpose of this book is to supply, in the form suitable for laymen, guidance in the adoption and execution of an investment policy.](https://sms4smile.com/quotes/benjamin-graham/the-purpose-of-this-book-is-to-supply-in-the-form-suitable-for-laymen/) [Benjamin Graham](https://sms4smile.com/quotes/author/benjamin-graham/) > [Don't think OF the market. Think AS the market.](https://sms4smile.com/quotes/michael-fishman/don-t-think-of-the-market-think-as-the-market/) Michael Fishman > [If Wall Street crashes, does Main Street follow? Not necessarily.](https://sms4smile.com/quotes/ben-bernanke/if-wall-street-crashes-does-main-street-follow-not-necessarily/) [Ben Bernanke](https://sms4smile.com/quotes/author/ben-bernanke/) > [The exact details of how you practice value investing will vary investor to investor, but the fundamental principle of scouring the world, looking for…](https://sms4smile.com/quotes/whitney-tilson/the-exact-details-of-how-you-practice-value-investing-will-vary/) [Whitney Tilson](https://sms4smile.com/quotes/author/whitney-tilson/) > [The best way to hold customers is to constantly figure out how to give them more for less.](https://sms4smile.com/quotes/philip-kotler/the-best-way-to-hold-customers-is-to-constantly-figure-out-how-to/) [Philip Kotler](https://sms4smile.com/quotes/author/philip-kotler/) > [Perhaps the most important reason to be skeptical of government inflation numbers is that the government, like a fox campaigning to guard a hen…](https://sms4smile.com/quotes/peter-schiff/perhaps-the-most-important-reason-to-be-skeptical-of-government/) [Peter Schiff](https://sms4smile.com/quotes/author/peter-schiff/) > [When the dollar collapses, it's not doing it in a vacuum. If the dollar loses value, it's doing so relative to some other currency.…](https://sms4smile.com/quotes/peter-schiff/when-the-dollar-collapses-it-s-not-doing-it-in-a-vacuum-if-the-dollar/) [Peter Schiff](https://sms4smile.com/quotes/author/peter-schiff/) > [Corporations invest in sophisticated CRM, or Customer Relationship Management, programs to effectively oversee their relationship with their customers at every point during the buying…](https://sms4smile.com/quotes/marc-ostrofsky/corporations-invest-in-sophisticated-crm-or-customer-relationship/) [Marc Ostrofsky](https://sms4smile.com/quotes/author/marc-ostrofsky/) > [I believe confusion is good. Worldwide market leaders gain when there is confusion in the market.](https://sms4smile.com/quotes/subhash-chandra/i-believe-confusion-is-good-worldwide-market-leaders-gain-when-there/) [Subhash Chandra](https://sms4smile.com/quotes/author/subhash-chandra/) > [Damn inflation, full speed ahead,' Greenspan has said in both action and word. I think an investor should believe him and invest accordingly.](https://sms4smile.com/quotes/bill-gross/damn-inflation-full-speed-ahead-greenspan-has-said-in-both-action-and/) [Bill Gross](https://sms4smile.com/quotes/author/bill-gross/) > [“When companies get big, they devote most of their care and feeding to the business that got them big. This is as it should…](https://sms4smile.com/quotes/eric-schmidt/when-companies-get-big-they-devote-most-of-their-care-and-feeding-to/) [Eric Schmidt](https://sms4smile.com/quotes/author/eric-schmidt/) > [“Salesmanship is usually the art of making it the prospect’s problem, the salesperson’s need or desire to earn money.”](https://sms4smile.com/quotes/mokokoma-mokhonoana/salesmanship-is-usually-the-art-of-making-it-the-prospect-s-problem/) [Mokokoma Mokhonoana](https://sms4smile.com/quotes/author/mokokoma-mokhonoana/) [Browse all 9,257 Customer quotes ](https://sms4smile.com/quotes/about/customer/) ```json { "@context": "https://schema.org", "@graph": [ { "@type": "Quotation", "text": "People ask me, 'What keeps you up at night?' It's delivering a personal experience to every Neiman Marcus customer. 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