--- title: "Meaning & Key Takeaway of: The nastier the e-mail, the more likely I…" description: "\"The nastier the e-mail, the more likely I am to respond because they'll realize there's a human being on the other side.\" — Jonathan Capehart" image: "https://sms4smile.com/quotes/i/ea1/jonathan-capehart-4932_email_the-nastier-the-e-mail-the-more-likely-i_423660.jpg" --- # The nastier the e-mail, the more likely I am to respond… ![“The nastier the e-mail, the more likely I am to respond because they'll realize there's a human being on the other side.” quote by Jonathan Capehart](https://sms4smile.com/quotes/i/ea1/jonathan-capehart-4932_email_the-nastier-the-e-mail-the-more-likely-i_423660.jpg) [Download](https://sms4smile.com/quotes/i/ea1/jonathan-capehart-4932_email_the-nastier-the-e-mail-the-more-likely-i_423660.jpg) [Open image](https://sms4smile.com/quotes/i/ea1/jonathan-capehart-4932_email_the-nastier-the-e-mail-the-more-likely-i_423660.jpg) > “The nastier the e-mail, the more likely I am to respond because they'll realize there's a human being on the other side.” [Jonathan Capehart](https://sms4smile.com/quotes/author/jonathan-capehart/) ## About This Quote This interpretation was drafted with AI assistance. It is one reading of the quote, not the author's own explanation. Rude emails get replies because they reveal a human behind the words. **In simple terms:** Rude emails get replies due to human presence. Key Takeaway Humanize communication to encourage engagement. Themes communication email etiquette humanity psychology social interaction Mood pragmatic insightful Type advice practical When to use this quote - customer service - online community management - conflict resolution - personal branding Key Concepts behavioral science digital communication empathy Questions to Reflect On - How can you stay professional when provoked? - What strategies human humanize digital interactions? A Different Perspective Overreliance on rudeness can damage reputation. ★ ★ ★ ★ ★ No ratings yet [Human beings](https://sms4smile.com/quotes/about/human-beings/) [Humans](https://sms4smile.com/quotes/about/humans/) ## Related quotes > [“and, if anything, are more likely to respond assertively. (1999:106) In”](https://sms4smile.com/quotes/pierangelo-isernia/and-if-anything-are-more-likely-to-respond-assertively-1999-106-in/) Pierangelo Isernia > [“No, they won’t respond to a better-than-them pitch. Instead, they’re much more likely to respond to a new statement of their problem and a…](https://sms4smile.com/quotes/james-emery-white/no-they-won-t-respond-to-a-better-than-them-pitch-instead-they-re/) [James Emery White](https://sms4smile.com/quotes/author/james-emery-white/) > [“If you’re able to look at what’s happening in your world and say, “There’s the pattern,” or “Wow, that’s interesting, I wonder why,” then…](https://sms4smile.com/quotes/seth-godin/if-you-re-able-to-look-at-what-s-happening-in-your-world-and-say/) [Seth Godin](https://sms4smile.com/quotes/author/seth-godin/) > [A lot of times, people send me emails, and then I forget about them, or I never respond to them, or I respond to…](https://sms4smile.com/quotes/james-altucher/a-lot-of-times-people-send-me-emails-and-then-i-forget-about-them-or/) [James Altucher](https://sms4smile.com/quotes/author/james-altucher/) > [I'm an e-mail junkie though I'm trying to read my in-box only twice a day and to answer all at once.](https://sms4smile.com/quotes/judy-blume/i-m-an-e-mail-junkie-though-i-m-trying-to-read-my-in-box-only-twice-a/) [Judy Blume](https://sms4smile.com/quotes/author/judy-blume/) > [I am at a loss to figure out how to rid my e-mail of those bottom-feeders of the electronic world, the generators of spam……](https://sms4smile.com/quotes/richard-turner/i-am-at-a-loss-to-figure-out-how-to-rid-my-e-mail-of-those-bottom/) [Richard Turner](https://sms4smile.com/quotes/author/richard-turner/) > [Like almost everyone who uses e-mail, I receive a ton of spam every day. Much of it offers to help me get out of…](https://sms4smile.com/quotes/bill-gates/like-almost-everyone-who-uses-e-mail-i-receive-a-ton-of-spam-every/) [Bill Gates](https://sms4smile.com/quotes/author/bill-gates/) > [My e-mail address is actually my wife's e-mail address. I actually hate computers.](https://sms4smile.com/quotes/joe-sakic/my-e-mail-address-is-actually-my-wife-s-e-mail-address-i-actually/) [Joe Sakic](https://sms4smile.com/quotes/author/joe-sakic/) > [I'm basically a dinosaur. I don't use e-mail. But I do recognize the importance of science and the resulting possibilities.](https://sms4smile.com/quotes/bernard-marcus/i-m-basically-a-dinosaur-i-don-t-use-e-mail-but-i-do-recognize-the/) [Bernard Marcus](https://sms4smile.com/quotes/author/bernard-marcus/) > [“No junk mail”](https://sms4smile.com/quotes/my-mail-box/no-junk-mail/) My mail box > [I think e-mail is kind of a cheap way to communicate. It's a lazy way of writing a letter, you know.](https://sms4smile.com/quotes/peyton-manning/i-think-e-mail-is-kind-of-a-cheap-way-to-communicate-it-s-a-lazy-way/) [Peyton Manning](https://sms4smile.com/quotes/author/peyton-manning/) > [I am a great believer in the OHIO principle: Only handle it once. When you read an e-mail, decide whether or not to reply…](https://sms4smile.com/quotes/robert-pozen/i-am-a-great-believer-in-the-ohio-principle-only-handle-it-once-when/) [Robert Pozen](https://sms4smile.com/quotes/author/robert-pozen/) > [I'm predicting that we'll finally have a computer will search my e-mail automatically and delete every message that begins with 'thought you'd be interested,'…](https://sms4smile.com/quotes/scott-adams/i-m-predicting-that-we-ll-finally-have-a-computer-will-search-my-e/) [Scott Adams](https://sms4smile.com/quotes/author/scott-adams/) > [It's amazing how email has changed our lives. You ever get a handwritten letter in the mail today? 'What the? Has someone been kidnapped?'](https://sms4smile.com/quotes/jim-gaffigan/it-s-amazing-how-email-has-changed-our-lives-you-ever-get-a/) [Jim Gaffigan](https://sms4smile.com/quotes/author/jim-gaffigan/) > [The perception of what we as professors provide has changed. Constant and demanding e-mails are just another manifestation of what our society has become.](https://sms4smile.com/quotes/dan-payne/the-perception-of-what-we-as-professors-provide-has-changed-constant/) [Dan Payne](https://sms4smile.com/quotes/author/dan-payne/) ## More by Jonathan Capehart > [Caught in a racial uproar, people make all sorts of promises to make amends. Whatever they do tends to be heavy on symbolism and…](https://sms4smile.com/quotes/jonathan-capehart/caught-in-a-racial-uproar-people-make-all-sorts-of-promises-to-make/) [Jonathan Capehart](https://sms4smile.com/quotes/author/jonathan-capehart/) > [I know I'm more forgiving than most African Americans when it comes to second chances for White people who not only commit a racial…](https://sms4smile.com/quotes/jonathan-capehart/i-know-i-m-more-forgiving-than-most-african-americans-when-it-comes/) [Jonathan Capehart](https://sms4smile.com/quotes/author/jonathan-capehart/) > [Look, as an institutionalist who recognizes the power of incrementalism in the slow but steady march to equality, I'm used to seeing the forest…](https://sms4smile.com/quotes/jonathan-capehart/look-as-an-institutionalist-who-recognizes-the-power-of/) [Jonathan Capehart](https://sms4smile.com/quotes/author/jonathan-capehart/) > [Our Declaration of Independence declares that democracies derive their power from the 'consent of the governed.' But this democracy will fail if only some…](https://sms4smile.com/quotes/jonathan-capehart/our-declaration-of-independence-declares-that-democracies-derive/) [Jonathan Capehart](https://sms4smile.com/quotes/author/jonathan-capehart/) > [In 1940, Hattie McDaniel became the first African American to be nominated for and to win an Oscar. It was a step forward, even…](https://sms4smile.com/quotes/jonathan-capehart/in-1940-hattie-mcdaniel-became-the-first-african-american-to-be/) [Jonathan Capehart](https://sms4smile.com/quotes/author/jonathan-capehart/) > [Woke supremacy' ranks up there with that tired crutch of the right known as 'cancel culture.' The purpose of both phrases is to shield…](https://sms4smile.com/quotes/jonathan-capehart/woke-supremacy-ranks-up-there-with-that-tired-crutch-of-the-right/) [Jonathan Capehart](https://sms4smile.com/quotes/author/jonathan-capehart/) > [One of the burdens of being a black male is carrying the heavy weight of other people’s suspicions.](https://sms4smile.com/quotes/jonathan-capehart/one-of-the-burdens-of-being-a-black-male-is-carrying-the-heavy-weight/) [Jonathan Capehart](https://sms4smile.com/quotes/author/jonathan-capehart/) > [I love taking photos of the American flag fluttering in the wind.](https://sms4smile.com/quotes/jonathan-capehart/i-love-taking-photos-of-the-american-flag-fluttering-in-the-wind/) [Jonathan Capehart](https://sms4smile.com/quotes/author/jonathan-capehart/) > [We'll never understand this country as long as book banning, tip lines and legislation to bubble-wrap the tender White souls among us continue to…](https://sms4smile.com/quotes/jonathan-capehart/we-ll-never-understand-this-country-as-long-as-book-banning-tip-lines/) [Jonathan Capehart](https://sms4smile.com/quotes/author/jonathan-capehart/) > [Scapegoating is as American as apple pie. And because there's almost always a racial or ethnic dynamic to it in our country, scapegoating is…](https://sms4smile.com/quotes/jonathan-capehart/scapegoating-is-as-american-as-apple-pie-and-because-there-s-almost/) [Jonathan Capehart](https://sms4smile.com/quotes/author/jonathan-capehart/) > [The fight for women's rights is all our fight. It always has been.](https://sms4smile.com/quotes/jonathan-capehart/the-fight-for-women-s-rights-is-all-our-fight-it-always-has-been/) [Jonathan Capehart](https://sms4smile.com/quotes/author/jonathan-capehart/) > [The harsh truth is that 'respectability' is the exorbitant tax we African Americans are forced to pay daily as we try to live out…](https://sms4smile.com/quotes/jonathan-capehart/the-harsh-truth-is-that-respectability-is-the-exorbitant-tax-we/) [Jonathan Capehart](https://sms4smile.com/quotes/author/jonathan-capehart/) > [One of the best strategies to learn something new during an interview is to ask the subject if there was a question they wished…](https://sms4smile.com/quotes/jonathan-capehart/one-of-the-best-strategies-to-learn-something-new-during-an-interview/) [Jonathan Capehart](https://sms4smile.com/quotes/author/jonathan-capehart/) > [If you've been to a pride parade, you know it's a celebration of acceptance and inclusion.](https://sms4smile.com/quotes/jonathan-capehart/if-you-ve-been-to-a-pride-parade-you-know-it-s-a-celebration-of/) [Jonathan Capehart](https://sms4smile.com/quotes/author/jonathan-capehart/) > [In our system of equal branches of government, whatever plan the advocates are demanding from Biden will have to stand on its own in…](https://sms4smile.com/quotes/jonathan-capehart/in-our-system-of-equal-branches-of-government-whatever-plan-the/) [Jonathan Capehart](https://sms4smile.com/quotes/author/jonathan-capehart/) [Explore all 105 Jonathan Capehart quotes ](https://sms4smile.com/quotes/author/jonathan-capehart/) ## More Email quotes > [There's more than 1700 emails out of the thirty three thousand Hillary Clinton emails that we've published, just about Libya. It's not that Libya…](https://sms4smile.com/quotes/julian-assange/there-s-more-than-1700-emails-out-of-the-thirty-three-thousand/) [Julian Assange](https://sms4smile.com/quotes/author/julian-assange/) > [I spend a lot of time loathing the sentences that I put down on the page. Once I'm past that phase, it doesn't really…](https://sms4smile.com/quotes/kelly-link/i-spend-a-lot-of-time-loathing-the-sentences-that-i-put-down-on-the/) [Kelly Link](https://sms4smile.com/quotes/author/kelly-link/) > [Somebody once told me that if you laugh at a George Bush joke, or you send an email cartoon to your friends that makes…](https://sms4smile.com/quotes/harold-ramis/somebody-once-told-me-that-if-you-laugh-at-a-george-bush-joke-or-you/) [Harold Ramis](https://sms4smile.com/quotes/author/harold-ramis/) > [I don't spend much time on the computer at all, so I do most of my email on my phone if I do any…](https://sms4smile.com/quotes/eric-garcetti/i-don-t-spend-much-time-on-the-computer-at-all-so-i-do-most-of-my/) [Eric Garcetti](https://sms4smile.com/quotes/author/eric-garcetti/) > [“Subject: This is a work environment and this is harassment Mr. Zaccadelli, I am writing to inform you that your proposition has been rejected.…](https://sms4smile.com/quotes/chelsea-m-cameron/subject-this-is-a-work-environment-and-this-is-harassment-mr/) [Chelsea M. Cameron](https://sms4smile.com/quotes/author/chelsea-m-cameron/) > [To quote a recent customer email, “I really appreciate your thoughtful and professional response. I don’t get that a lot from customer service. Usually,…](https://sms4smile.com/quotes/matt-mickiewicz/to-quote-a-recent-customer-email-i-really-appreciate-your-thoughtful/) [Matt Mickiewicz](https://sms4smile.com/quotes/author/matt-mickiewicz/) > [The perception of what we as professors provide has changed. Constant and demanding e-mails are just another manifestation of what our society has become.](https://sms4smile.com/quotes/dan-payne/the-perception-of-what-we-as-professors-provide-has-changed-constant/) [Dan Payne](https://sms4smile.com/quotes/author/dan-payne/) > [Each email contains an unsubscribe link. We will NEVER sell, rent, loan, or abuse your email address in ANY way. Writing has been so…](https://sms4smile.com/quotes/anne-mccaffrey/each-email-contains-an-unsubscribe-link-we-will-never-sell-rent-loan/) [Anne McCaffrey](https://sms4smile.com/quotes/author/anne-mccaffrey/) > [I saw a report on the news: 'Peter Dinklage tweeted... ' What? You know, I don't need any of that stuff. I got an…](https://sms4smile.com/quotes/peter-dinklage/i-saw-a-report-on-the-news-peter-dinklage-tweeted-what-you-know-i-don/) [Peter Dinklage](https://sms4smile.com/quotes/author/peter-dinklage/) > [It's just madness. First email. Then instant message. Then MySpace. Then Facebook. Then LinkedIn. Then Twitter. It's not enough anymore to 'Just do it.'…](https://sms4smile.com/quotes/mark-mckinnon/it-s-just-madness-first-email-then-instant-message-then-myspace-then/) [Mark McKinnon](https://sms4smile.com/quotes/author/mark-mckinnon/) > [I said it was a mistake. It wasn't the best choice. But all my emails have been turned over to the public.](https://sms4smile.com/quotes/hillary-clinton/i-said-it-was-a-mistake-it-wasn-t-the-best-choice-but-all-my-emails/) [Hillary Clinton](https://sms4smile.com/quotes/author/hillary-clinton/) > [While I was still going to embrace social media, I knew I had to do things that nobody else was doing. I decided I…](https://sms4smile.com/quotes/mark-edward/while-i-was-still-going-to-embrace-social-media-i-knew-i-had-to-do/) [Mark Edward](https://sms4smile.com/quotes/author/mark-edward/) > [I was late to the Internet. I didn't really understand what it was. I didn't know what an email was.](https://sms4smile.com/quotes/bill-callahan/i-was-late-to-the-internet-i-didn-t-really-understand-what-it-was-i/) [Bill Callahan](https://sms4smile.com/quotes/author/bill-callahan/) > [“Only, his email is there. I check the date and time of his note. As of this morning, Dad was still alive in Afghanistan.…](https://sms4smile.com/quotes/valerie-o-patterson/only-his-email-is-there-i-check-the-date-and-time-of-his-note-as-of/) Valerie O. Patterson > [When I get an email from someone who says, 'Your book was the first book I ever read,' or, 'Your book is what made…](https://sms4smile.com/quotes/jenny-han/when-i-get-an-email-from-someone-who-says-your-book-was-the-first/) [Jenny Han](https://sms4smile.com/quotes/author/jenny-han/) Browse all 910 Email quotes ```json { "@context": "https://schema.org", "@graph": [ { "@type": "Quotation", "text": "The nastier the e-mail, the more likely I am to respond because they'll realize there's a human being on the other side.", "creator": { "@type": "Person", "name": "Jonathan Capehart" }, "isPartOf": { "@id": "https://sms4smile.com/quotes/#website" }, "url": "https://sms4smile.com/quotes/jonathan-capehart/the-nastier-the-e-mail-the-more-likely-i-am-to-respond-because-they/", "about": { "@type": "Thing", "name": "Email" }, "@id": "https://sms4smile.com/quotes/jonathan-capehart/the-nastier-the-e-mail-the-more-likely-i-am-to-respond-because-they/#quotation", "image": { "@type": "ImageObject", "@id": "https://sms4smile.com/quotes/i/ea1/jonathan-capehart-4932_email_the-nastier-the-e-mail-the-more-likely-i_423660.jpg", "contentUrl": "https://sms4smile.com/quotes/i/ea1/jonathan-capehart-4932_email_the-nastier-the-e-mail-the-more-likely-i_423660.jpg", "url": "https://sms4smile.com/quotes/i/ea1/jonathan-capehart-4932_email_the-nastier-the-e-mail-the-more-likely-i_423660.jpg", "width": 1080, "height": 1080, "caption": "“The nastier the e-mail, the more likely I am to respond because they'll realize there's a human being on the…” — Jonathan Capehart", "creditText": "SMS4Smile Quotes", "creator": { "@id": "https://sms4smile.com/quotes/#organization" } } }, { "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://sms4smile.com/" }, { "@type": "ListItem", "position": 2, "name": "Quotes", "item": "https://sms4smile.com/quotes/" }, { "@type": "ListItem", "position": 3, "name": "Jonathan Capehart", "item": "https://sms4smile.com/quotes/author/jonathan-capehart/" }, { "@type": "ListItem", "position": 4, "name": "The nastier the e-mail, the more...", "item": "https://sms4smile.com/quotes/jonathan-capehart/the-nastier-the-e-mail-the-more-likely-i-am-to-respond-because-they/" } ], "@id": "https://sms4smile.com/quotes/jonathan-capehart/the-nastier-the-e-mail-the-more-likely-i-am-to-respond-because-they/#breadcrumb" }, { "@type": "WebSite", "@id": "https://sms4smile.com/quotes/#website", "name": "SMS4Smile Quotes", "url": "https://sms4smile.com/quotes/", "publisher": { "@id": "https://sms4smile.com/quotes/#organization" } }, { "@type": "Organization", "@id": "https://sms4smile.com/quotes/#organization", "name": "SMS4Smile Quotes", "url": "https://sms4smile.com/quotes/", "logo": { "@type": "ImageObject", "url": "https://sms4smile.com/quotes/wp-content/themes/sq/assets/icons/icon-512.png", "width": 512, "height": 512 } } ] } ```