--- title: "Meaning & Key Takeaway of: T-Mobile is a young, consumer-driven…" description: "\"T-Mobile is a young, consumer-driven business, and the average age of my customer outside of Bellevue is 27 or 28. They like outspoken, frank discussio..." image: "https://sms4smile.com/quotes/i/97e/john-j-legere-26908_action_t-mobile-is-a-young-consumer-driven-busi_1495278.jpg" --- # T-Mobile is a young, consumer-driven business, and the… ![“T-Mobile is a young, consumer-driven business, and the average age of my customer outside of Bellevue is 27 or 28. They like outspoken, frank discussion. There was an event where it started to come together, I thought the audience would only care about the MLB guys, but they wanted to know what…” quote by John J. Legere](https://sms4smile.com/quotes/i/97e/john-j-legere-26908_action_t-mobile-is-a-young-consumer-driven-busi_1495278.jpg) [Download](https://sms4smile.com/quotes/i/97e/john-j-legere-26908_action_t-mobile-is-a-young-consumer-driven-busi_1495278.jpg) [Open image](https://sms4smile.com/quotes/i/97e/john-j-legere-26908_action_t-mobile-is-a-young-consumer-driven-busi_1495278.jpg) > “T-Mobile is a young, consumer-driven business, and the average age of my customer outside of Bellevue is 27 or 28. They like outspoken, frank discussion. There was an event where it started to come together, I thought the audience would only care about the MLB guys, but they wanted to know what was on my mind. And I literally snapped about the state of the wireless industry. Over the next 24 hours, there was a lot of stuff that was coming out of my mouth that was meant to stay in Vegas, but it hit a chord. It was an action statement for me that I was going to fix this industry.” [John J. Legere](https://sms4smile.com/quotes/author/john-j-legere/) ## About This Quote This interpretation was drafted with AI assistance. It is one reading of the quote, not the author's own explanation. He declares a bold commitment to overhaul the wireless sector after realizing his audience cares beyond sports. **In simple terms:** He vows to fix the industry after a candid speech. Key Takeaway Commit to industry change. Themes leadership innovation communication Mood determined optimistic Type motivational strategic When to use this quote - company meetings - industry panels - media interviews - public statements Key Concepts disruption customer focus strategic vision Questions to Reflect On - How will you measure real improvement? - What obstacles could hinder reform? A Different Perspective May overpromise without clear plan. ★ ★ ★ ★ ★ No ratings yet [Action](https://sms4smile.com/quotes/about/action/) [Age](https://sms4smile.com/quotes/about/age/) [Audience](https://sms4smile.com/quotes/about/audience/) [Business](https://sms4smile.com/quotes/about/business/) [Care](https://sms4smile.com/quotes/about/care/) [Mind](https://sms4smile.com/quotes/about/mind/) ## Related quotes > [Where is the harm in the wireless industry?](https://sms4smile.com/quotes/steve-largent/where-is-the-harm-in-the-wireless-industry/) [Steve Largent](https://sms4smile.com/quotes/author/steve-largent/) > [Having followed the wireless industry long enough, I can tell you that building and supporting an application for different platforms is as tough as…](https://sms4smile.com/quotes/om-malik/having-followed-the-wireless-industry-long-enough-i-can-tell-you-that/) [Om Malik](https://sms4smile.com/quotes/author/om-malik/) > [There was a lot of camaraderie among the bands. I remember a lot of times when I'd be driving up Laurel Canyon and pass…](https://sms4smile.com/quotes/june-millington/there-was-a-lot-of-camaraderie-among-the-bands-i-remember-a-lot-of/) [June Millington](https://sms4smile.com/quotes/author/june-millington/) > [Frank and explicit - that is the right line to take when you wish to conceal your own mind and confuse the minds of…](https://sms4smile.com/quotes/benjamin-disraeli/frank-and-explicit-that-is-the-right-line-to-take-when-you-wish-to/) [Benjamin Disraeli](https://sms4smile.com/quotes/author/benjamin-disraeli/) > [You must study to be frank with the world: frankness is the child of honesty and courage. Say just what you mean to do…](https://sms4smile.com/quotes/robert-e-lee/you-must-study-to-be-frank-with-the-world-frankness-is-the-child-of/) [Robert E. Lee](https://sms4smile.com/quotes/author/robert-e-lee/) > [I think it is not only important that people go to the Anne Frank House to see the secret annex, but also that they…](https://sms4smile.com/quotes/otto-frank/i-think-it-is-not-only-important-that-people-go-to-the-anne-frank/) [Otto Frank](https://sms4smile.com/quotes/author/otto-frank/) > [I think Frank Capra was a much craftier filmmaker, a wonderful filmmaker. He had enormous technique, and he knew how to manipulate the public…](https://sms4smile.com/quotes/woody-allen/i-think-frank-capra-was-a-much-craftier-filmmaker-a-wonderful/) [Woody Allen](https://sms4smile.com/quotes/author/woody-allen/) > [ \[Hazel\] hissed in frustration. 'I hate eidolons. I thought Piper made them promise to stay away.' 'Oh...' Frank said, like he'd just had his… ](https://sms4smile.com/quotes/rick-riordan/hazel-hissed-in-frustration-i-hate-eidolons-i-thought-piper-made-them/) [Rick Riordan](https://sms4smile.com/quotes/author/rick-riordan/) > [There has been a rather unpleasant sensibility apparent in Frank Miller's work for quite a long time.](https://sms4smile.com/quotes/alan-moore/there-has-been-a-rather-unpleasant-sensibility-apparent-in-frank/) [Alan Moore](https://sms4smile.com/quotes/author/alan-moore/) > [When one is frank, one's very presence is a compliment.](https://sms4smile.com/quotes/marianne-moore/when-one-is-frank-one-s-very-presence-is-a-compliment/) [Marianne Moore](https://sms4smile.com/quotes/author/marianne-moore/) > [I'm a fan of Hugh Kenner, Richard Ellman, Lionel Trilling and Frank Kermode. All these people have taught me how to read - but…](https://sms4smile.com/quotes/philip-kitcher/i-m-a-fan-of-hugh-kenner-richard-ellman-lionel-trilling-and-frank/) [Philip Kitcher](https://sms4smile.com/quotes/author/philip-kitcher/) > [We now have power under the Dodd-Frank legislation to break up banks. And I've said I will use that power if they pose a…](https://sms4smile.com/quotes/hillary-clinton/we-now-have-power-under-the-dodd-frank-legislation-to-break-up-banks/) [Hillary Clinton](https://sms4smile.com/quotes/author/hillary-clinton/) > [ I'm a big fan of \[Frank\] Sinatra, he was the best at what he did. The last thing I do is model my career… ](https://sms4smile.com/quotes/harry-connick-jr/i-m-a-big-fan-of-frank-sinatra-he-was-the-best-at-what-he-did-the/) [Harry Connick, Jr](https://sms4smile.com/quotes/author/harry-connick-jr/) > [Being frank or straightforward doesn't only tells the truth, it also states the fact that you just lost your temper of holding back from…](https://sms4smile.com/quotes/vince/being-frank-or-straightforward-doesn-t-only-tells-the-truth-it-also/) [Vince](https://sms4smile.com/quotes/author/vince/) > [“Despite everything, I believe people are really good at heart.”](https://sms4smile.com/quotes/anne-frank/despite-everything-i-believe-people-are-really-good-at-heart/) [Anne Frank](https://sms4smile.com/quotes/author/anne-frank/) ## More by John J. Legere > [When I finished my last job, at Global Crossing, it was the first time in God knows how many years that I wasn't in…](https://sms4smile.com/quotes/john-j-legere/when-i-finished-my-last-job-at-global-crossing-it-was-the-first-time/) [John J. Legere](https://sms4smile.com/quotes/author/john-j-legere/) > [Part of my role at T-Mobile is the ability to just be myself, because I'm 58 years old and I've done very well, and…](https://sms4smile.com/quotes/john-j-legere/part-of-my-role-at-t-mobile-is-the-ability-to-just-be-myself-because/) [John J. Legere](https://sms4smile.com/quotes/author/john-j-legere/) > [When I used to live in Asia, they used to say, "If you're going to sing karaoke, you want to go after the worst…](https://sms4smile.com/quotes/john-j-legere/when-i-used-to-live-in-asia-they-used-to-say-if-you-re-going-to-sing/) [John J. Legere](https://sms4smile.com/quotes/author/john-j-legere/) > [It's kind of fun at my age to go back and talk to business-school people. I tell them, "I can summarize everything you need…](https://sms4smile.com/quotes/john-j-legere/it-s-kind-of-fun-at-my-age-to-go-back-and-talk-to-business-school/) [John J. Legere](https://sms4smile.com/quotes/author/john-j-legere/) > [I've given my email address to all 3,000 T-Mobile stores. Serious customer escalations come directly to me. Customers get a kick out of me…](https://sms4smile.com/quotes/john-j-legere/i-ve-given-my-email-address-to-all-3-000-t-mobile-stores-serious/) [John J. Legere](https://sms4smile.com/quotes/author/john-j-legere/) > [Deutsche Telekom was a brand that people still loved, the nerds loved it, and it was still there, it was still visible. The advertiser…](https://sms4smile.com/quotes/john-j-legere/deutsche-telekom-was-a-brand-that-people-still-loved-the-nerds-loved/) [John J. Legere](https://sms4smile.com/quotes/author/john-j-legere/) > [If you go back in my career, you'll find I've always been a lead-from-the-front people-manager guy. I've always been outspoken. I've always attempted to…](https://sms4smile.com/quotes/john-j-legere/if-you-go-back-in-my-career-you-ll-find-i-ve-always-been-a-lead-from/) [John J. Legere](https://sms4smile.com/quotes/author/john-j-legere/) > [I tell employee of T-Mobile, "Listen, if some of this doesn't make sense to you, what should make sense is the reason I'm telling…](https://sms4smile.com/quotes/john-j-legere/i-tell-employee-of-t-mobile-listen-if-some-of-this-doesn-t-make-sense/) [John J. Legere](https://sms4smile.com/quotes/author/john-j-legere/) > [I went, and my first interview was with René Obermann, who was the CEO of Deutsche Telekom at the time - wonderful guy. And…](https://sms4smile.com/quotes/john-j-legere/i-went-and-my-first-interview-was-with-ren-obermann-who-was-the-ceo/) [John J. Legere](https://sms4smile.com/quotes/author/john-j-legere/) > [Strangely, from a life-change standpoint, I sold the company I was running and got divorced in the same month. And so there I was,…](https://sms4smile.com/quotes/john-j-legere/strangely-from-a-life-change-standpoint-i-sold-the-company-i-was/) [John J. Legere](https://sms4smile.com/quotes/author/john-j-legere/) > [We did start with a simple manifesto, as we called it, which was a description of what we were about, and it was the…](https://sms4smile.com/quotes/john-j-legere/we-did-start-with-a-simple-manifesto-as-we-called-it-which-was-a/) [John J. Legere](https://sms4smile.com/quotes/author/john-j-legere/) > [When I go to T-Mobile retail stores, I jokingly tell the employees that everybody between me and them is the enemy. In effect, what…](https://sms4smile.com/quotes/john-j-legere/when-i-go-to-t-mobile-retail-stores-i-jokingly-tell-the-employees/) [John J. Legere](https://sms4smile.com/quotes/author/john-j-legere/) > [My interaction with my followers on social media has become a phenomenon, and that's hardcore work every day! I have carpal tunnel from typing…](https://sms4smile.com/quotes/john-j-legere/my-interaction-with-my-followers-on-social-media-has-become-a/) [John J. Legere](https://sms4smile.com/quotes/author/john-j-legere/) > [I visit T-Mobile call centers. We've got about 18 major call centers in the US, and before I was CEO, I heard that no…](https://sms4smile.com/quotes/john-j-legere/i-visit-t-mobile-call-centers-we-ve-got-about-18-major-call-centers/) [John J. Legere](https://sms4smile.com/quotes/author/john-j-legere/) > [When we're talking about the transformation, we can add in the 25 pounds I've gained - I've been eating my way through the wireless industry.](https://sms4smile.com/quotes/john-j-legere/when-we-re-talking-about-the-transformation-we-can-add-in-the-25/) [John J. Legere](https://sms4smile.com/quotes/author/john-j-legere/) [Explore all 21 John J. Legere quotes ](https://sms4smile.com/quotes/author/john-j-legere/) ## More Action quotes > [I always say there are two things to be successful. The first is decide exactly what you want - set your goals - and…](https://sms4smile.com/quotes/brian-tracy/i-always-say-there-are-two-things-to-be-successful-the-first-is/) [Brian Tracy](https://sms4smile.com/quotes/author/brian-tracy/) > [You'd be surprised how hard it can often be to translate an action into an idea.](https://sms4smile.com/quotes/karl-kraus/you-d-be-surprised-how-hard-it-can-often-be-to-translate-an-action/) [Karl Kraus](https://sms4smile.com/quotes/author/karl-kraus/) > [Gratitude isn't just a feeling, it's an action. 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