--- title: "Meaning & Key Takeaway of: I visit T-Mobile call centers. We've got…" description: "\"I visit T-Mobile call centers. We've got about 18 major call centers in the US, and before I was CEO, I heard that no CEO had gone to physically visit ..." image: "https://sms4smile.com/quotes/i/79b/john-j-legere-26908_affair_i-visit-t-mobile-call-centers-we-ve-got_2020764.jpg" --- # I visit T-Mobile call centers. We've got about 18 major… ![“I visit T-Mobile call centers. We've got about 18 major call centers in the US, and before I was CEO, I heard that no CEO had gone to physically visit them. I go in, they meet me outside, we take selfies as I stand like a piece of furniture, I tell them about how things are going - but most…” quote by John J. Legere](https://sms4smile.com/quotes/i/79b/john-j-legere-26908_affair_i-visit-t-mobile-call-centers-we-ve-got_2020764.jpg) [Download](https://sms4smile.com/quotes/i/79b/john-j-legere-26908_affair_i-visit-t-mobile-call-centers-we-ve-got_2020764.jpg) [Open image](https://sms4smile.com/quotes/i/79b/john-j-legere-26908_affair_i-visit-t-mobile-call-centers-we-ve-got_2020764.jpg) > “I visit T-Mobile call centers. We've got about 18 major call centers in the US, and before I was CEO, I heard that no CEO had gone to physically visit them. I go in, they meet me outside, we take selfies as I stand like a piece of furniture, I tell them about how things are going - but most importantly, I say thank you and help them see that their behavior and their work has driven the culture of the company that's changed the industry and the whole world. It's a bit of a love affair.” [John J. Legere](https://sms4smile.com/quotes/author/john-j-legere/) ## About This Quote This interpretation was drafted with AI assistance. It is one reading of the quote, not the author's own explanation. The CEO visits call centers to personally thank employees, reinforcing their impact on corporate culture and industry transformation. **In simple terms:** A CEO thanks frontline workers to show they shape the company. Key Takeaway Show appreciation to boost morale and ownership. Themes leadership gratitude culture employee engagement communication Mood inspirational appreciative motivational Type speech address leadership communication When to use this quote - annual meetings - store openings - team retreats - performance reviews - public events Key Concepts recognition bottom‑up influence customer service excellence brand loyalty organizational psychology Questions to Reflect On - What concrete steps follow verbal thanks? - How can leaders maintain authenticity? A Different Perspective Over‑emphasis on praise can feel insincere if not backed by action. ★ ★ ★ ★ ★ No ratings yet [Affair](https://sms4smile.com/quotes/about/affair/) [Behavior](https://sms4smile.com/quotes/about/behavior/) [Call center](https://sms4smile.com/quotes/about/call-center/) [Ceo](https://sms4smile.com/quotes/about/ceo/) [Culture](https://sms4smile.com/quotes/about/culture/) [Driven](https://sms4smile.com/quotes/about/driven/) [Love affair](https://sms4smile.com/quotes/about/love-affair/) [Saying thank you](https://sms4smile.com/quotes/about/saying-thank-you/) [Whole world](https://sms4smile.com/quotes/about/whole-world/) [World](https://sms4smile.com/quotes/about/world/) ## Related quotes > [Before I became a full-time writer, I worked in tech support in those giant cubicle farms you see. 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