--- title: "Meaning & Key Takeaway of: There are many who subscribe to the…" description: "\"There are many who subscribe to the convention that service is a business cost, but our data demonstrates that superior service is an investment that c..." image: "https://sms4smile.com/quotes/i/97e/jim-bush-85897_business_there-are-many-who-subscribe-to-the-conv_2371463.jpg" --- # There are many who subscribe to the convention that… ![“There are many who subscribe to the convention that service is a business cost, but our data demonstrates that superior service is an investment that can help drive business growth. Investing in quality talent, and ensuring they have the skills, training and tools that enable them to empathize and…” quote by Jim Bush](https://sms4smile.com/quotes/i/97e/jim-bush-85897_business_there-are-many-who-subscribe-to-the-conv_2371463.jpg) [Download](https://sms4smile.com/quotes/i/97e/jim-bush-85897_business_there-are-many-who-subscribe-to-the-conv_2371463.jpg) [Open image](https://sms4smile.com/quotes/i/97e/jim-bush-85897_business_there-are-many-who-subscribe-to-the-conv_2371463.jpg) > “There are many who subscribe to the convention that service is a business cost, but our data demonstrates that superior service is an investment that can help drive business growth. Investing in quality talent, and ensuring they have the skills, training and tools that enable them to empathize and actively listen to customers are central to providing consistently excellent service experiences.” Jim Bush ## About This Quote This interpretation was drafted with AI assistance. It is one reading of the quote, not the author's own explanation. Superior service should be seen as an investment that fuels growth, not just a cost, requiring skilled, empathetic staff. **In simple terms:** Service is an investment for growth. Key Takeaway Invest in skilled, empathetic staff. Themes customer service growth investment leadership training Mood optimistic professional Type motivational strategic When to use this quote - Retail management - call centers - hospitality industry - online support - product launch Key Concepts Customer experience human capital empathy skill development Questions to Reflect On - How can you measure service ROI? - What training best builds empathy? A Different Perspective Success depends on consistent execution and organizational culture. ★ ★ ★ ★ ★ No ratings yet [Business](https://sms4smile.com/quotes/about/business/) [Business growth](https://sms4smile.com/quotes/about/business-growth/) [Customer](https://sms4smile.com/quotes/about/customer/) [Customer experience](https://sms4smile.com/quotes/about/customer-experience/) [Data](https://sms4smile.com/quotes/about/data/) [Educational](https://sms4smile.com/quotes/about/educational/) [Excellence](https://sms4smile.com/quotes/about/excellence/) [Growth](https://sms4smile.com/quotes/about/growth/) [Inspirational customer service](https://sms4smile.com/quotes/about/inspirational-customer-service/) [Investing](https://sms4smile.com/quotes/about/investing/) [Investment](https://sms4smile.com/quotes/about/investment/) [Quality](https://sms4smile.com/quotes/about/quality/) [Quality service](https://sms4smile.com/quotes/about/quality-service/) [Service](https://sms4smile.com/quotes/about/service/) [Service business](https://sms4smile.com/quotes/about/service-business/) [Skills](https://sms4smile.com/quotes/about/skills/) [Skills training](https://sms4smile.com/quotes/about/skills-training/) [Talent](https://sms4smile.com/quotes/about/talent/) [Tools](https://sms4smile.com/quotes/about/tools/) [Training](https://sms4smile.com/quotes/about/training/) ## Related quotes > [Ben Foster dealt with the purchase of my house and service was excellent. Excellent Service all round.](https://sms4smile.com/quotes/chloe-smith/ben-foster-dealt-with-the-purchase-of-my-house-and-service-was/) Chloe Smith > [“I keep a band of music in my ante-room," he said once to her. "It has orders to play without stopping; it renders me…](https://sms4smile.com/quotes/henry-james/i-keep-a-band-of-music-in-my-ante-room-he-said-once-to-her-it-has/) [Henry James](https://sms4smile.com/quotes/author/henry-james/) > [The theory of the lung as a gland has justified its existence and done excellent service in bringing forward facts, which shall survive any…](https://sms4smile.com/quotes/august-krogh/the-theory-of-the-lung-as-a-gland-has-justified-its-existence-and/) [August Krogh](https://sms4smile.com/quotes/author/august-krogh/) > [Best srhmip tacos in the world. The ambience was great, excellent service, and amazing food. 100% good to the bone, fishbonz is simply spectacular.](https://sms4smile.com/quotes/luis/best-srhmip-tacos-in-the-world-the-ambience-was-great-excellent/) Luis > [The Clintons represent the highest level of corruption, but no one has the courage to mention it. Instead they talk about Rudy Giuliani. Over…](https://sms4smile.com/quotes/jackie-mason/the-clintons-represent-the-highest-level-of-corruption-but-no-one-has/) [Jackie Mason](https://sms4smile.com/quotes/author/jackie-mason/) > [Pap Machinery uses LubeMate products to keep our truck fleet moving so we can provide timely service to our customers. LubeMate has proven they…](https://sms4smile.com/quotes/greg-roberts/pap-machinery-uses-lubemate-products-to-keep-our-truck-fleet-moving/) Greg Roberts > [We can have skills training in mindfulness so that we are using our attention to perceive something in the present moment. This perception is…](https://sms4smile.com/quotes/sharon-salzberg/we-can-have-skills-training-in-mindfulness-so-that-we-are-using-our/) [Sharon Salzberg](https://sms4smile.com/quotes/author/sharon-salzberg/) > [The New Labour doctrine that skills training was the responsibility of employers was flawed. The idea that employers should take on a bigger role…](https://sms4smile.com/quotes/david-lammy/the-new-labour-doctrine-that-skills-training-was-the-responsibility/) [David Lammy](https://sms4smile.com/quotes/author/david-lammy/) > [“damages incurred from the usage of this publication.   \* \* \* Table of Contents   1.   How to Use this Book 2.   Free…](https://sms4smile.com/quotes/peter-w-murphy/damages-incurred-from-the-usage-of-this-publication-table-of-contents/) [Peter W. Murphy](https://sms4smile.com/quotes/author/peter-w-murphy/) > [My hope was that organizations would start including this range of skills in their training programs - in other words, offer an adult education…](https://sms4smile.com/quotes/daniel-goleman/my-hope-was-that-organizations-would-start-including-this-range-of/) [Daniel Goleman](https://sms4smile.com/quotes/author/daniel-goleman/) > [Skills training and industry-preparedness are the distinct advantages these students have. At the completion of their degree they have been trained to be biotechnology…](https://sms4smile.com/quotes/lynn-dickey/skills-training-and-industry-preparedness-are-the-distinct-advantages/) Lynn Dickey > [“The eyes are the most powerful social signalers that we have and hence are sometimes called 'the windows of the soul' One of the…](https://sms4smile.com/quotes/glen-wilson/the-eyes-are-the-most-powerful-social-signalers-that-we-have-and/) [Glen Wilson](https://sms4smile.com/quotes/author/glen-wilson/) > [If we don't invest now in so-called priority neighbourhoods with music classes, athletic facilities, and skills training and mentoring, we will all pay more…](https://sms4smile.com/quotes/dan-hill/if-we-don-t-invest-now-in-so-called-priority-neighbourhoods-with/) [Dan Hill](https://sms4smile.com/quotes/author/dan-hill/) > [Instead of attacking and dividing our people, I'll focus on better paying jobs, career and skills training, and apprenticeships. And I'll always protect our…](https://sms4smile.com/quotes/andy-beshear/instead-of-attacking-and-dividing-our-people-i-ll-focus-on-better/) [Andy Beshear](https://sms4smile.com/quotes/author/andy-beshear/) > [If the government can afford luxury travel for its cabinet officials, then surely we can find the resources to invest in quality education, jobs…](https://sms4smile.com/quotes/seth-moulton/if-the-government-can-afford-luxury-travel-for-its-cabinet-officials/) [Seth Moulton](https://sms4smile.com/quotes/author/seth-moulton/) ## More by Jim Bush > [Getting service right is more than just a nice to do; it's a must do. American consumers are willing to spend more with companies…](https://sms4smile.com/quotes/jim-bush/getting-service-right-is-more-than-just-a-nice-to-do-it-s-a-must-do/) Jim Bush > [Long slow distance makes long slow runners.](https://sms4smile.com/quotes/jim-bush/long-slow-distance-makes-long-slow-runners/) Jim Bush Explore all 3 Jim Bush quotes ## More Business quotes > [Companies with cultures that celebrate diverse opinions and encourage the exchange of ideas have an advantage when solving difficult problems. A company that doesn't…](https://sms4smile.com/quotes/doug-mcmillon/companies-with-cultures-that-celebrate-diverse-opinions-and-encourage/) [Doug McMillon](https://sms4smile.com/quotes/author/doug-mcmillon/) > [You can laugh at me, but I understand show business.](https://sms4smile.com/quotes/ksenia-sobchak/you-can-laugh-at-me-but-i-understand-show-business/) [Ksenia Sobchak](https://sms4smile.com/quotes/author/ksenia-sobchak/) > [“Start a business, not a startup”](https://sms4smile.com/quotes/anonymous/start-a-business-not-a-startup/) [Anonymous](https://sms4smile.com/quotes/author/anonymous/) > [“Take some books and read; that’s an immense help; and books are always good company if you have the right sort.”](https://sms4smile.com/quotes/louisa-may-alcott/take-some-books-and-read-that-s-an-immense-help-and-books-are-always/) [Louisa May Alcott](https://sms4smile.com/quotes/author/louisa-may-alcott/) > [I'm a business first and foremost so whatever my business is, it's separate from my personal. It's like whatever I do business wise, it's…](https://sms4smile.com/quotes/snoop-dogg/i-m-a-business-first-and-foremost-so-whatever-my-business-is-it-s/) [Snoop Dogg](https://sms4smile.com/quotes/author/snoop-dogg/) > [Many early-stage entrepreneurs make one simple mistake: Describing this 'big picture' in vague concepts and words.](https://sms4smile.com/quotes/sunil-nagaraj/many-early-stage-entrepreneurs-make-one-simple-mistake-describing/) [Sunil Nagaraj](https://sms4smile.com/quotes/author/sunil-nagaraj/) > [Nobody has a crystal ball, and part of evolving a business plan is to say, 'I might have said we're going left, but I…](https://sms4smile.com/quotes/ryan-kavanaugh/nobody-has-a-crystal-ball-and-part-of-evolving-a-business-plan-is-to/) [Ryan Kavanaugh](https://sms4smile.com/quotes/author/ryan-kavanaugh/) > [I think a business guy is different from an artist. They walk different paths. Artists create the best outputs when they're having fun. And…](https://sms4smile.com/quotes/g-dragon/i-think-a-business-guy-is-different-from-an-artist-they-walk/) [G-Dragon](https://sms4smile.com/quotes/author/g-dragon/) > [ “\[S\]ometimes, when you are a food person, the possible irrelevance of what you are doing doesn’t cross your mind until it’s too late. (Once,… ](https://sms4smile.com/quotes/nora-ephron/s-ometimes-when-you-are-a-food-person-the-possible-irrelevance-of/) [Nora Ephron](https://sms4smile.com/quotes/author/nora-ephron/) > [If you have a different mindset, you will have a different outcome: if you make different choices from your peers, your life will then…](https://sms4smile.com/quotes/jack-ma/if-you-have-a-different-mindset-you-will-have-a-different-outcome-if/) [Jack Ma](https://sms4smile.com/quotes/author/jack-ma/) > [“Some say the Earth is angry Because he wants no company; I say the Earth is angry Because he lives alone.”](https://sms4smile.com/quotes/n-k-jemisin/some-say-the-earth-is-angry-because-he-wants-no-company-i-say-the/) [N.K. Jemisin](https://sms4smile.com/quotes/author/n-k-jemisin/) > [ If the State does not acquire supremacy over \[vast private\] enterprises, it becomes their puppet, and they become the real State. ](https://sms4smile.com/quotes/bertrand-russell/if-the-state-does-not-acquire-supremacy-over-vast-private-enterprises/) [Bertrand Russell](https://sms4smile.com/quotes/author/bertrand-russell/) > [It's not just that families can't buy a home or start a business without some savings tucked away.](https://sms4smile.com/quotes/jim-cooper/it-s-not-just-that-families-can-t-buy-a-home-or-start-a-business/) [Jim Cooper](https://sms4smile.com/quotes/author/jim-cooper/) > [I'm not into business at all.](https://sms4smile.com/quotes/freddie-mercury/i-m-not-into-business-at-all/) [Freddie Mercury](https://sms4smile.com/quotes/author/freddie-mercury/) > [I've long believed one of the mainsprings of our own liberty has been the widespread ownership of property among our people and the expectation…](https://sms4smile.com/quotes/ronald-reagan/i-ve-long-believed-one-of-the-mainsprings-of-our-own-liberty-has-been/) [Ronald Reagan](https://sms4smile.com/quotes/author/ronald-reagan/) [Browse all 39,016 Business quotes ](https://sms4smile.com/quotes/about/business/) ```json { "@context": "https://schema.org", "@graph": [ { "@type": "Quotation", "text": "There are many who subscribe to the convention that service is a business cost, but our data demonstrates that superior service is an investment that can help drive business growth. Investing in quality talent, and ensuring they have the skills, training and tools that enable them to empathize and actively listen to customers are central to providing consistently excellent service experiences.", "creator": { "@type": "Person", "name": "Jim Bush" }, "isPartOf": { "@id": "https://sms4smile.com/quotes/#website" }, "url": "https://sms4smile.com/quotes/jim-bush/there-are-many-who-subscribe-to-the-convention-that-service-is-a/", "about": { "@type": "Thing", "name": "Business" }, "@id": "https://sms4smile.com/quotes/jim-bush/there-are-many-who-subscribe-to-the-convention-that-service-is-a/#quotation", "image": { "@type": "ImageObject", "@id": "https://sms4smile.com/quotes/i/97e/jim-bush-85897_business_there-are-many-who-subscribe-to-the-conv_2371463.jpg", "contentUrl": "https://sms4smile.com/quotes/i/97e/jim-bush-85897_business_there-are-many-who-subscribe-to-the-conv_2371463.jpg", "url": "https://sms4smile.com/quotes/i/97e/jim-bush-85897_business_there-are-many-who-subscribe-to-the-conv_2371463.jpg", "width": 1080, "height": 1080, "caption": "“There are many who subscribe to the convention that service is a business cost, but our data demonstrates…” — Jim Bush", "creditText": "SMS4Smile Quotes", "creator": { "@id": "https://sms4smile.com/quotes/#organization" } } }, { "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://sms4smile.com/" }, { "@type": "ListItem", "position": 2, "name": "Quotes", "item": "https://sms4smile.com/quotes/" }, { "@type": "ListItem", "position": 3, "name": "Jim Bush", "item": "https://sms4smile.com/quotes/author/jim-bush/" }, { "@type": "ListItem", "position": 4, "name": "There are many who subscribe to...", "item": "https://sms4smile.com/quotes/jim-bush/there-are-many-who-subscribe-to-the-convention-that-service-is-a/" } ], "@id": "https://sms4smile.com/quotes/jim-bush/there-are-many-who-subscribe-to-the-convention-that-service-is-a/#breadcrumb" }, { "@type": "WebSite", "@id": "https://sms4smile.com/quotes/#website", "name": "SMS4Smile Quotes", "url": "https://sms4smile.com/quotes/", "publisher": { "@id": "https://sms4smile.com/quotes/#organization" } }, { "@type": "Organization", "@id": "https://sms4smile.com/quotes/#organization", "name": "SMS4Smile Quotes", "url": "https://sms4smile.com/quotes/", "logo": { "@type": "ImageObject", "url": "https://sms4smile.com/quotes/wp-content/themes/sq/assets/icons/icon-512.png", "width": 512, "height": 512 } } ] } ```